Dennis Calcaterra
Dennis Calcaterra at Palm Chevrolet

Dennis Calcaterra

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

4.6
90 Reviews
4.6

90 Reviews

Write a Review

90 Reviews of Dennis Calcaterra

January 31, 2026

Dealership Rating
Employee Rating

not a good day. miscommunication. ended in long wait. hope next time will be better. John More

by JSP6052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2026

Palm Chevrolet responded

Thank you for sharing your experience, John. I appreciate your feedback and understand that miscommunication can lead to frustrating situations. We are committed to improving our service and hope to provide you with a much better experience during your next visit to Palm Chevrolet. Please feel free to reach out to us if you have any specific concerns you'd like to discuss. Sincerely, Wayne Bogle Parts and Service Director

January 29, 2026

Dealership Rating
Employee Rating

I have never had a bad experience with Palm. The service staff are always accommodating and friendly. More

by ccaiazzo65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franchesca Osorio, Scott Kelly

Jan 29, 2026

Palm Chevrolet responded

Thank you for your kind words! I’m thrilled to hear that you’ve had consistently positive experiences with the service staff at Palm Chevrolet. I pride myself on ensuring a friendly and accommodating experience, and it’s wonderful to know that it shows. We look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

January 28, 2026

Dealership Rating
Employee Rating

Excellent communication and prompt work. 10-10 customer service. The car turned out great too. More

by coh31990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2026

Palm Chevrolet responded

Thank you for your kind words! I'm thrilled to hear that you had an excellent experience with us at Palm Chevrolet. It's great to know that you appreciated our communication and customer service, and I'm glad you're happy with your car. We look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

January 25, 2026

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Employee Rating

Guss was amazing very knowledgeable, friendly courteous, and heard what we really wanted in a vehicle. Thank you very much Guss.. More

by esoldier111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2026

Palm Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Guss at Palm Chevrolet. It's great to know he was able to help you find the vehicle you wanted while being knowledgeable and courteous. We appreciate your kind words and hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

January 22, 2026

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Employee Rating

Upon arrrival my tech was busy and rude once a fellow employee mentioned I was there for her. After a few minutes waiting the other tech helped me out and I asked him to change my service tech to him. My More

by Amanda B
Service Time
Recommend Dealer
No

Other Employees Tagged: Franchesca Osorio

Jan 22, 2026

Palm Chevrolet responded

Thank you for taking the time to provide your feedback, Amanda. I understand that consistent attention from your assigned service technician, accurate service work, and transparent pricing all contribute to a smoother experience. Comments like yours help me evaluate the overall service experience at Palm Chevrolet and highlight areas for improvement. If you’d like to continue the conversation or share more about your visit, please feel free to contact us directly. Your input is important as we work to enhance every customer interaction. Sincerely, Wayne Bogle Parts and Service Director

December 29, 2025

Dealership Rating
Employee Rating

My man that checked me in was very helpful. He showed me and told me how to work some of the phases in my car that I had not been shown how to do. More

by WILLENEBURBACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2025

Palm Chevrolet responded

Thank you for your kind words, Willene! I'm thrilled to hear that our team member was helpful in showing you how to use the features in your vehicle. At Palm Chevrolet, we strive to ensure our customers feel confident and satisfied with their purchases. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

December 23, 2025

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Employee Rating

Dealership was fair, I don't like going back and forth with financing. Most customers would appreciate bottom line, if you can then do it if you can't the go somewhere else. Aaron wasn't there for purchas More

by ericjones46
Recommend Dealer
Yes

Other Employees Tagged: Aaron Jersey, Franchesca Osorio , Parts dept needs improvement they were uninformed so they appeared unorganized

Dec 24, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us, Eric. We appreciate your feedback regarding the financing process and understand that a straightforward approach can be beneficial for many customers. We're glad to hear that Aaron provided you with the necessary information for your purchase and that you enjoyed the video chat feature! If you have any further questions or need assistance, please feel free to reach out to us at Palm Chevrolet. We look forward to serving you again! Best, The Palm Chevrolet Team

December 12, 2025

Dealership Rating
Employee Rating

Molly was a true delight to do business with. She handled us with ease. She is such a nice person. Referring my friends to her. More

by Ginaroig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 12, 2025

Palm Chevrolet responded

Thank you for your review, Gina! We're glad you had a great experience with Molly at Palm Chevrolet. She truly is a delight to work with. We appreciate your referrals and look forward to welcoming you and your friends back in the future. Best, The Palm Chevrolet Team

November 30, 2025

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Employee Rating

Great quick service, in and out. A must to go to for your service needs. More

by Sunshine365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2025

Palm Chevrolet responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with our service at Palm Chevrolet. We appreciate your recommendation and look forward to assisting you with your service needs in the future! Sincerely, Wayne Bogle Parts and Service Director

November 09, 2025

Dealership Rating
Employee Rating

Something went wrong with the oil change. We drove 12 miles home from the dealer Thursday. My wife noticed an oil smell on the way home. I didn't see any obvious issues at the time. We didn't More

by webbseven
Recommend Dealer
No

Other Employees Tagged: Franchesca Osorio

Nov 09, 2025

Palm Chevrolet responded

Thank you for your feedback. I understand the importance of clear communication and careful service during routine maintenance. Your comments about the oil change and the follow-up process are valuable to Palm Chevrolet as we review how these situations are handled. I will look into this matter to ensure our communication meets our standards and better serves our customers. Sincerely, Wayne Bogle Parts and Service Director

Nov 09, 2025

webbseven responded

What is my next action? How do I get the truck back to the dealer to get a proper oil change and have it checked for possible damage?

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