Denise Shattenkirk

Everything was perfect and the service as well. They took less time than I expected They took less time than I expected More

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DENISE was very KIND and PROFESSIONAL - I presented my situation to her (just had my old van totalled) and presented our offer over the phone - she worked it out an called me back within 15 minutes - we c situation to her (just had my old van totalled) and presented our offer over the phone - she worked it out an called me back within 15 minutes - we came to an agreement. She understood that I lived 2 hours away so had the offer confirmed via text, had the car on hold and waiting for me upon my arrival on the following day. Quick test drive and paperwork process. STRONGLY RECOMMENDED her. During the test drive and the drive home, the van was blowing air but not as cold as another Odyssey I test drove at another dealer a few days prior. I thought it was the setting so did not pay attention, However, when I started to use the van few days later, the van AC really showed issues - I called service and somehow (?) was routed to Sales Manager LUIS PASTOR. He mentioned to me that I would be allowed to swap the van- I mentioned to both Denise and Luis that we will not be paying any additional money for this swap because it was a manufacturer defect. I texted to confirm an even exchange, and Denise even called me to say that I could swap the same trim, but if I wanted another trim I had to pay extra, which I fully understood. They located a van with SAME trim/option (not the exterior color of my choice, but I was okay) from Russell Smith. However, after driving 2 hours, SHAWN JONES and LUIS PASTOR presented me with an invoice of over $4K, stating they could not honor the original price. I was upset to say the very least but politely declined. LUIS PASTOR then walked me into Service department and asked me to leave my van there to be diagnosed and repaired. I mentioned that I lived 2 hours away. LUIS PASTOR mentioned that he would deliver my van after the repair, which I asked him to confirm in text/writing but he REFUSED TO . I did not feel good in my gut so decided not to leave the vehicle there. I then texted LUIS PASTOR that I was being deceived because he did not disclose to me the amount ahead of time despite he knew that I had to drive 4 hours back and forth total and that I had to take a work day off (I have clearly explained to Denise and LUIS PASTOR). He promised to call me back with details to send me a $300 gas/gift card to make up for this inconvenience. I reminded him several times and never received a call/text back. Despite my DISAPPOINTMENT with LUIS PASTOR, I have to acknowledge Ethan's (service department) excellent encounter with me. He was compassionate about my situation, and despite the fact that I did not leave the van for diagnosis/ repair, he spent 30+ minutes to visit with my van AC and taught me how to (hopefully) use it - he even recorded the dripping water underneath the van to explain to me. It was during the bait and switch invoice with LUIS PASTOR, I learned that (1) Dealer’s Inventory Tax , (2) Documentary Fee, and (3) "other fees" were not legally required but were imposed on my original transaction! ($335 total) Also, as I am going over the instruction manual today, I also discovered that the van did NOT go through delivery inspection - the certificate was NOT signed off by technician, quality control, dealership and customer (me). This explains why we were sold a van with a non-cooling AC and water dripping (as a faucet) underneath. More

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If we could leave zero stars, we would. We bought our car in July 2024 and after that it was like we didn't exist. I can say this has been the worst car buying experience I have ever had. We bought our car in July 2024 and after that it was like we didn't exist. I can say this has been the worst car buying experience I have ever had. It took 4 times for them to clean the car correctly after purchasing. When they called us to get the plates put on the car, they never gave us our registration sticker (which resulted in me getting a ticket), they have not fixed the issues the car had before purchasing, within the first 2 days of having the vehicle, the windshield wiper fluid stopped working and they just topped it off, then 3 days later it stopped working again, we find that there is a hole in the reservoir, they take 2 months to replace it. They have had a very lackadaisical attitude towards service/preexisting issues with the vehicle. To say we regret buying the car from them is an understatement. We will never purchase a car from them again, nor recommend them to anyone looking to buy a vehicle. More

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Muy recommend ado, es mi tercera compra en este dealer, muy buena atencion y trato muy buena atencion y trato More

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Professional and not pushy An enjoyable experience with just the perfect car for me….thanks just the perfect car for me….thanks More

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An amazing service,the whole team is really efficient, David our salesman was.really patient with us and he has a great sense of tbe sales, the right solution to any question.In general Great team !! David our salesman was.really patient with us and he has a great sense of tbe sales, the right solution to any question.In general Great team !! More

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Our salesman Augustine was very knowledgeable and professional. I highly recommend anyone to go see him he will take care of you. professional. I highly recommend anyone to go see him he will take care of you. More

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Jasai and Nate are amazing! They made my buying experience easy. I will definitely return to buy my son’s car in the future. Managers are also great. Love my honda. They made my buying experience easy. I will definitely return to buy my son’s car in the future. Managers are also great. Love my honda. More

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Denise was great and very informative. Listened to what I wanted and answered questions well. Listened to what I wanted and answered questions well. More

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We got a good deal on two vehicles within the past 9 months and great service to go with them. months and great service to go with them. More

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