Denise Rouse | Page 2

Steve was extremely pleasant, informative and patient as we worked together to figure out how to use the Navy Federal Voucher. Steve went the extra mile to ask management to price match the vehicle to the w we worked together to figure out how to use the Navy Federal Voucher. Steve went the extra mile to ask management to price match the vehicle to the website price. Steve walked me thru setting up the Jeep connect accounts and took the time to show me the features of my vehicle. Steve called to check on me a few days later and when I returned to bring the title, he was just as pleasant and engaging as when he sold me the car. Sometimes salespeople change demeanor after the sale is complete, but Steve did not. He is young, professional and savvy, I highly recommend him to anyone looking to buy a vehicle! It was a complete joy working with Steve! More

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Great dealership although I was denied on my dream vehicle they tried they best and worked around the clock to get financing for me. I definitely recommend them they will work with you. vehicle they tried they best and worked around the clock to get financing for me. I definitely recommend them they will work with you. More

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Extremely disappointed with my customer experience at the ram commercial building with Jim Colbeck on 12/20/22. I haven’t felt so profiled and judged in quite a long time. The main reason I didn’t want to vi ram commercial building with Jim Colbeck on 12/20/22. I haven’t felt so profiled and judged in quite a long time. The main reason I didn’t want to visit a dealership as a 28yr old black male attempting to purchase a 2022 Ram 5500 I knew how it would go. To start, I received a letter stating the dealership didn’t “obtain my credit report” or “obtain my credit score.” Jim stated Denise submitted my credit app and Ally responded with wanting a 10k down payment. So either he lied or this letter is false. I will contact the credit bureau and discuss the inquiry with them to get it removed so no big deal there. Jim attempted everything to not sell me this truck. He began with he doesn’t sell Ram 5500s without a body. After discussing I’m not interested in a body, he proceeded with no one will finance just the Chassis Cab. Again, I expressed that I didn’t need a body as I will have a fifth wheel installed along with fenders and a tool box. Also, I know this is false as my business partner literally has the same truck with Chrysler Capital. So not every finance company will say no but “some” may since it’s an incomplete vehicle! After more conversation he states, “well I know you’re going to get approved,” which is confusing because prior to that he stated I wouldn’t get approved and he doesn’t sell them without a body. So why ask me to submit a credit app, there would be no point! He stated he would sell me the vehicle as a cash deal no problem though. Then states most customers buy these cash, as if that is suppose to deter me or make me feel less cause I’m attempting to finance! I could care less what “most customers” do. You have a finance department for customers who choose to finance too. I leave the dealership call him 1hr later to let him know that Ally and Chrysler Capital stated they would finance a “chassis cab.” He then proceeds to have me and my fiancé complete an application online. Which again contradicts his previous statements about not being able to get financed and not selling without a body. I hear nothing for two days, have to call because he hasn’t even submitted the app, and continue to call for updates since he would reach out directly. Jim stated Chrysler Capital wouldn’t take but ally would with 10k down. Also states that Ally wouldn’t provide interest rate until deal proceeds, which is complete bs. I worked at a dealership and know that they were either trying to withhold the rate from me. The finance company sends all information back to the finance manager. But I’m ok with that deal because I need the truck and told Jim I needed a couple a couple days to get the down payment. I asked if Jim would let me know if it sells beforehand, he agrees to let me know if there are any “serious buyers.” About two days past, i ride past the dealership and truck is gone. Come to find out it’s sold, which is fine it happens. I would’ve appreciated the call to let me know after running my credit. I already didn’t trust Jim and much of what he was saying. Now after receiving this letter, it confirms that somewhere in this process i was lied to. Either you ran my credit because I have multiple inquiries now or Jim lied about the response Denise had supposedly received from Ally. I will make sure to leave 1 star on everything I can for this place! Thankfully there are other dealers out there who are willing to complete the deal, and not trying to add profit on the front end for the bigger commission! More

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Excellent service! ! Chris was very friendly, personable and most of all thorough. My wife had a particular Jeep in mind and despite the climate of the current state of ! Chris was very friendly, personable and most of all thorough. My wife had a particular Jeep in mind and despite the climate of the current state of auto sales he put her in the Jeep she wanted in a timely manner. We highly recommend that you ask for Chris DeMartino when you visit Sterling Heights Jeep. #Satisfiedwifehappyhusband! Daniel More

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Excellent experience extremely professional and friendly. I would recommend anyone to shop here! 10 out of 10 experience!! I would recommend anyone to shop here! 10 out of 10 experience!! More

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Marc went out of his way to be accessible and find a solution to my financial and vehicle needs. Ask for Marc Perez if you’re looking for a sincere salesman who is focused on your needs and not closing solution to my financial and vehicle needs. Ask for Marc Perez if you’re looking for a sincere salesman who is focused on your needs and not closing a sale. More

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Perez had excellent customer service and was dedicated to getting me in the truck I truly wanted! I really appreciate all of the extra help he provided and will definitely be back! getting me in the truck I truly wanted! I really appreciate all of the extra help he provided and will definitely be back! More

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I had a great experience. I had been looking all over for a Jeep and I finally found one that exceeded my expectations at Sterling Heights Dodge Chrysler Jeep Ram! Quick and e I had been looking all over for a Jeep and I finally found one that exceeded my expectations at Sterling Heights Dodge Chrysler Jeep Ram! Quick and easy process start to finish with great customer service and I’m so happy I ended up here! More

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Marc was very helpful and got me into a truck and every other dealership said they could not I left my dealership of 20 years and Sterling Heights Dodge will be my new dealer other dealership said they could not I left my dealership of 20 years and Sterling Heights Dodge will be my new dealer More

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Worst Dodge, Jeep, Chrylser, Ram dealership in the metro Detroit Area. I have no doubt that there are some decent folks there but avoid this location at all costs. They are engaged in predatory financing pr Detroit Area. I have no doubt that there are some decent folks there but avoid this location at all costs. They are engaged in predatory financing practices alongside Ally financial, their auto financing partner. I have a credit score of over 800. The rate offered by the dealership was 6.2%?! The rate that the bank down the street gave me for the same term was 2.9%. DO NOT FINANVCE YOUR VEHICLE WITH THIS DEALERSHIP. More

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