You will not find a better person to deal with than
Denis. He is easy to deal with and is very patient and understanding.
Denis. He is easy to deal with and is very patient and understanding.
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by bmac27
I have acquired 5 vehciles over the last several years.
Each time I have left feeling good about the entire experience. The customer service interaction is genuine and you can tell they place the higest va
Each time I have left feeling good about the entire experience. The customer service interaction is genuine and you can tell they place the higest value on integrity and professionalism. Highly recommend Audi Freehold
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by Mikdel
Dec 09, 2022 -
Ray Catena Audi Freehold responded
Thank you for sharing your kind remarks about working with our team. It's so nice to hear that you left our dealership feeling good and you appreciated our integrity and professionalism. Thanks for the terrific recommendation as well.
I recently met with my sales agent Larry Hutt to disgust
my options upon lease end of my Audi Q5. Larry did a great job explaining the options in a very professional manner in detail. I left the meeting wi
my options upon lease end of my Audi Q5. Larry did a great job explaining the options in a very professional manner in detail. I left the meeting with the information I needed without any pressure for making a quick decision. I am always pleased with my interaction with the Audi team in sales and service.
Phil
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by pgb2185
Apr 05, 2022 -
Ray Catena Audi Freehold responded
Thank you for telling us that Larry Hutt did a great job and he was very helpful with explaining the options, and you're pleased with everything. Thanks and please let us know if we can do anything further to help.
This place got us completely hooked to their incredibly
unique service.
It feels like a luxury boutique rather than a car dealer agency.
From Mr Marc Levine our salesperson to every single person we int
unique service.
It feels like a luxury boutique rather than a car dealer agency.
From Mr Marc Levine our salesperson to every single person we interacted with, we felt this place was somewhere we’ve always been to and not just our very first visit!
Thank you, Marc Levine,, Denis Carey, Steve Raducha & Steven Crowley for making this transaction as smooth as our new Audi Q8.
(Just for the anecdote, it took us an entire year and the visit of 330 different locations before buying our house 2 years ago.
But it took us less than 1 hour from the moment we walked into the “Audi Boutique” to the moment we purchased the Q8 and left with a great satisfaction and huge smile!)
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by Romykay
Jan 18, 2022 -
Ray Catena Audi Freehold responded
Thank you so much for your very kind review. It's a pleasure to hear that our dealership felt like a luxury boutique! We're very glad to know that Marc Levine, Denis Carey, Steve Raducha & Steven Crowley were so helpful with your needs. Congratulations on your new Audi QA and we're very honored to hear that your car buying experience was easy and you're pleased with everything. Thanks again!
I just recently leased my third vehicle from the Catena
I just recently leased my third vehicle from the Catena Audi Freehold group. I always reach out to Denis Carey when I am ready for a new vehicle and
I just recently leased my third vehicle from the Catena Audi Freehold group. I always reach out to Denis Carey when I am ready for a new vehicle and he is extremely helpful in getting me the best car at the best pricing. Even in these very difficult times, Denis was able to secure me a car and he spent countless hours in assisting me with my needs. He has always been the person I reach out to and I am always assured of the best outcome whenever Denis is on the scene with me. Next I had the pleasure of working with Tom in sales, and he is extremely pleasant, and knowledgeable and totally not pushy at all. I really enjoyed my car shopping experience having Tom as my sales rep. And now to bring up the service department, and Mike Lopez. Mike and I have had years of great service together starting with my first Audi 2009 cabriolet and MIke was my service rep then, over 13 years ago. Since then I have had 3 more Audi’s, and have been so pleased with the treatment and respect that Mike in the service department has given me. Everyone in that department is so helpful always. And I also want to give a shout out to Warren, a very friendly face when the big garage doors go up. He is always there to greet and give a nice Ray Catena treat which is always waiting on the seat after service. Five stars all the way !!!
Dr. Shari Collins
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by Dr Shari
Dec 13, 2021 -
Ray Catena Audi Freehold responded
Hello Dr. Shari Collins, thanks for sharing your feedback. It's wonderful to hear that you always reach out to Denis Carey with your needs. It's great to know that you've leased your third vehicle from us and you appreciate the time Denis spent to make sure your outcome was the best. Thanks for your kind remarks for Tom in Sales and Mike Lopez in Service. It's such a pleasure to hear that you're received great customer service, and Warren has been helpful as well. Thanks so much for the great 5-star rating!
I recently purchased a 2022 Q7 from Joseph. Both Joseph
and Denis provided top quality service and support in connection with my purchase. I fully intend to purchase subsequent vehicles from them.
and Denis provided top quality service and support in connection with my purchase. I fully intend to purchase subsequent vehicles from them.
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by Michael B
Oct 26, 2021 -
Ray Catena Audi Freehold responded
Thank you for sharing your kind review. It's a pleasure to hear that Joseph and Denis were very helpful with your purchase, and you're willing to visit us again for your future needs. Congratulations on your 2022 Q7 and thanks again!
Another dealership losing a customer due to
greed.
Purchased two vehicles from them, both vehicles serviced through them for the past six years, over priced service I might add.
All this thro
greed.
Purchased two vehicles from them, both vehicles serviced through them for the past six years, over priced service I might add.
All this thrown down the toilet because they wont honor the afinity program.
My intention was to buy yet another 2 vehicles from them and have both vehicles serviced through them yet again.
They think short term and not long term.
As a consumer I have the option of shopping where ever I want and it will most likely be with Bell Audi, or BMW down the road.
Ray Catena Audi of Freehold thanks for making it easy for me to shop elsewhere.
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by CARLOS MARTINHO
Other Employees Tagged:
Richard Majewski
Oct 22, 2021 -
Ray Catena Audi Freehold responded
Carlos,
As we discussed on Saturday, we currently aren’t accepting the program due to a lack of inventory.
This is the first e-mail you sent us:
No thanks, let me know when you guys aren’t charging above MSRP and we will sell our Q3 and come in and buy a brand new Q5.
Also you guys by any chance participating in the Audi affinity program???
Carlos Martinho
Dealerships all over the state are charging over MSRP, pick out any vehicle and we will charge you MSRP. I don’t know how you can say we are being greedy when you told us when we aren’t charging over sticker you are ready to buy a car from us. You also agreed via e-mail our service is in line with our Audi dealerships, just not third parties that don’t have Audi branded certified techs. I didn't mean compared to other Audi dealers lol, I'm talking about independent German vehicle garages that have people that are certified to work on Audis, but since you are a current client we can offer you the car at MSRP.
I know you aren’t happy we aren’t able to discount cars right now but it’s not fair to put a negative review due to current market conditions.
Joel Cohen
General Manager
Ray Catena Audi of Freehold
Phone (732) 810-8000
Oct 22, 2021 -
CARLOS MARTINHO responded
You are hilarious, you can post all the comments that I sent you all you want.
1. You are still making money off of points on interest rates.
2. You still get kick backs on cars.
3. You still make money on your over priced warranties of which I purchased the glass and tires warranty.
So please spare me when you tell me you guys arent making money, its just that its not enough to support the greedy dealership lifestyle.
6 years of paying for over priced service on two vehicles, even if you had offered to split the discount with me you still wouldve came out ahead as I wouldve bought two more vehicles from you and serviced them with you.
So as far as not deserving a negative review, haaa sure you guys deserve it 100%.
Its always been about the dealer, Ray Catena just likes to hide behind a facade that its about the customer.
So being im disgusted by being your customer(victim) for years I have taken my displeasure to facebook, google reviews, dealer rater, and the Audi forums.
If I could help one person not become victim to a dealership who I have shown nothing but loyalty to and none in return, then my mission is accomplished.
Like I said you are a short term dealer, not a long term.
Oh btw, I wrote those reviews for Rob because he asked me to, not that I wanted to.
Yet another thing that I did that goes unrecognized.
I honestly cant wait for the warranty to be up on her car so I never have to look back on this bad experience again.
People that I considered friends over there shown me that when they got something out of me that I served my cause and was worthless.
Ask Rob how many times I was called by him and asked to put in reviews for him.
I did it because I cared and was loyal.
You guys should learn a little about loyalty.
FYI: when I bought my 2nd vehicle from you, your then sales mgr offered to give me my next vehicle at cost because of all the issues I had, something I never called you guys on and I have since switched phones and no longer have his email, but amazing when it comes to money how fast you guys forget things.
Please dont make it sound like im the bad guy, because im not its you.
Take care
Oct 25, 2021 -
Ray Catena Audi Freehold responded
Carlos,
I only posted your old e-mails to show how your story is changing to fit your agenda.
I don’t know why you are so angry, your original request was we sell you a car at MSRP, since you’re a current client we were more than happy to oblige. You then wanted to use a program we currently opted out of, something that is 100% allowed. You now keep saying our service is overpriced when you admitted via e-mail only compared to third-party garages.
I’m sorry you’re so upset but we haven’t done anything wrong.
Joel Cohen
General Manager
Ray Catena Audi of Freehold
Phone (732) 810-8000
Oct 25, 2021 -
CARLOS MARTINHO responded
Joel seriously my agenda??
You crack me up, what exactly is my agenda??
Is it to bash a dealership I once loved???
Please dont sit here and insult me.
You have no loyalty to your customers.
Its all about money and greed and I wont reply any longer.
How much money would you have made off of me on the 2 after market warranties I wouldve purchased?? How much money would you have made off me on service for 2 vehicles, how much would you have received on kick backs from Audi on 2 vehicles.
You are the one with the agenda and thats greed.
Its never enough money for you all is it??
I love how you didnt touch on the subject about one of your sales mgrs offering me a vehicle at cost minus 6% for all the issues I had on my 2nd purchase.
Even if you offered me the affinity guess what I would decline because im so disgusted with your dealership, so again whats my agenda, I moved on and its beyond me ever buying a car from you.
My rating will get posted on the 5th and my post on the Audi members forum has blown up with over 60 replies in one day.
Like I said if I can stop one customer from falling prey to your disloyalty to us then my job is done.
Im sorry you dont have enough cars to no longer rip people off but thats not my problem.
You keep touching on my over priced service comment so allow me to reiterate.
Your over priced service in comparison to market repairs is just that a rip off.
$1500 for brakes compared to $800 nationwide, are your rotors gold?
Because my new service center uses Audi genuine parts.
So im done talking about your service.
In all honesty I cant wait to hear what my agenda is.
Oh btw im not mad one bit, im a little hurt how I did things for your service mgr and he acted like he didnt know me once I outlived my usefullness.
Everyone who has replied to my post, that you guys have no loyalty towards your customers.
So think long term, you wouldve given me the 6%, how much would you have made off me for all the things I mentioned previously??
So if it wasnt about greed, you would NOT have tried to gouge every penny out of us.
So keep your cars, im going back to BMW.
You might want to learn a little loyalty back to your customers who wouldve driven your vehicles for the rest of their lives.
If I had an agenda I would called Catenas corporate head quarters and tried to push the envelope but I did not.
But as its my right when someone asks me about your dealership, I have the right to tell the 1000s of customers I deal with every week to not deal with you as its my right to make my displeasure public in online forums.
So in conclusion, dont even try and make this about me or my "agenda" its about you and your greed.
Have a great day
Oct 25, 2021 -
Ray Catena Audi Freehold responded
Carlos,
Your agenda is clear, once I said ok to selling you the vehicle at MSRP, when in your words others are selling the cars over MSRP, you then want more off the car which in today’s current market isn’t a reasonable request. When you were told No, then the negative posts started.
What happened to “We have the best customer service in the world?”
Now you are slandering not only our dealership but our service manager, all after you said this was no big deal etc.
It’s best to agree to disagree. You don’t want to pay MSRP, I get it, but this is getting a little too aggressive for me.
Joel Cohen
General Manager
Oct 25, 2021 -
CARLOS MARTINHO responded
Then do us both a favor and stop replying.
I didnt ask for you to reach out to me at all, not to mention after I asked you to stop sending me offers via email you still continued and leave yourself open to a class action lawsuit.
Dont message me again and dont message me about either vehicke, that goes for service offers, or offers on either vehicle.
Im asking you to cease all communications on both the Q3, and A4.
If I receive anymore communications from your dealership I will consult with an attorney.
I had the most amazing experience purchasing my car with
Alex. I drove off in my dream car without any stress! The expressos and cappuccinos didn’t hurt either!
Alex. I drove off in my dream car without any stress! The expressos and cappuccinos didn’t hurt either!
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by maggiechula
Sep 03, 2021 -
Ray Catena Audi Freehold responded
It's wonderful to hear that you had an amazing experience and Alex was so helpful to you. Congratulations on finding your dream car and thanks for complimenting our great expressos and cappuccinos too!
Mr. Alex Mendoza, from Audi of Freehold, was our
Mr. Alex Mendoza, from Audi of Freehold, was our sales person this past week. He was extremely professional and had superb knowledge of all the
Mr. Alex Mendoza, from Audi of Freehold, was our sales person this past week. He was extremely professional and had superb knowledge of all the vehicles. Not only did he have patience, but was also very polite and courteous His expertise in this area, as well as being well versed with the many vehicle options, made purchasing a new Q5 quite pleasurable. He also spent much time sitting with us in the vehicle explaining all the different options and physically showing us each and every one.
We also had the pleasure of meeting with Mr. Denis Carey, the sales manager. Denis showed us that he truly cared about our interest in buying an Audi by personally sitting with my wife & I for well over an hour and a half and answering any and all questions we had about the other models, options, lease programs, financing and ultimately giving us the best deal possible on our Q5.
My wife and I were BMW owners since 1998. In all those years, we were never treated as well as we were at Audi of Freehold. Between both Alex and Denis, we are now proud to say we have joined the Audi Family.
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by Gennaro
Jun 22, 2021 -
Ray Catena Audi Freehold responded
Thank you for your kind remarks. We really enjoy hearing that Alex Mendoza was so helpful, as well as extremely professional. It's also great to know that Alex is very knowledgeable and he made your new car purchase pleasurable. Thanks for your compliments for Denis Carey as well. It's so nice to know that Denis was able to provide you with the best deal possible. Thanks again for leaving such a great review and congratulations on your new Q5!
This is the 4th car I have bought from Ray Catena Audi of
Freehold, and I can say Each and every time I have been treated 1st class. The salesman Chad as Well as the manager Dennis were awesome. 5 star servi
Freehold, and I can say Each and every time I have been treated 1st class. The salesman Chad as Well as the manager Dennis were awesome. 5 star service. I will be back in a few months for another car for my wife.
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by Mike
Other Employees Tagged:
Chad Lorenzo
May 20, 2021 -
Ray Catena Audi Freehold responded
It's wonderful to to hear that Chad and Dennis are awesome and they were able to help with your 4th car purchase from us! It's also a pleasure to know that you were provided with 5-star customer service, and we'll look forward to helping you and your wife with any future needs. Thank you.
May 23, 2021 -
Mike responded
Thx once again!!!!!!
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