Demi LeMarquand

Found out tires installed on my car in 2020 were manufactured in 2016. Not cool. manufactured in 2016. Not cool. More

by CDRPMDX Verified Customer Verified Customer

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The worst dealership ever. Rude people answer phones “destiny”. Charged me for prepaid maintenance oil change, I had a 4 year lease but sold me a maintenance package that expir Rude people answer phones “destiny”. Charged me for prepaid maintenance oil change, I had a 4 year lease but sold me a maintenance package that expires almost at 3 years. First off that’s a first. Second, I’ll never purchase a prepaid anything realizing the scam of it. I own a $75,000 Mercedes my lease is up in a few days I asked them if they would waive the oil change because I didn’t realize that it expired before my lease was up that’s just ridiculous why would you want a maintenance package to expire in the first place especially if I’m the one that paid for it so they made money off of my maintenance package because I had to pay for the oil change twice. I actually decided to finance the car I have now and keep it since the trade in value on it is over $60,000 so Mercedes-Benz financial is going to be financing the remainder of the cost of the car of $30,000 I would’ve left there that day with a new car if they would’ve honored my maintenance package but actually I’m glad that I didn’t stay because now if I want to sell my car I can make a bunch of money and they were only going to give me $15,000 in equity toward another car . Mercedes-Benz does not treat customers the way they used to at least my first Mercedes in 2008 and they treated me so amazingly but I could tell over the years customer care and service has went downhill. I drove three hours to this dealership only to find out they sold me a maintenance package that expired before my lease was even up. When my last maintenance service was due even though I was a little late it was already expired so they sold me a package knowing I would end up paying for the last service. My car is four years old and only has 18,000 miles on it so I wasn’t worried about driving three hours because I live in a small town with no Mercedes dealers so I had to make a long drive only to find out my maintenance package expired almost a year ago I definitely will never buy a maintenance package when I get a new Mercedes ever again I’ll just pay for it myself they’ve now made maintenance package is a way for them to make money not to look out for their customers the dealership was really empty all the offices were empty all the sales man we’re just sitting around nothing was going on at all but I still felt like everybody was too busy to talk to me or to do anything to help me out anyway needless to say I paid for my oil change twice drove home three hours call Mercedes-Benz financial and found out that I can purchase my car with them financing it for me since they’ve already financed six leases in the past never been late on a payment in my life but did I get rewarded now they rip me off and double charge me for an oil change pretty sad that a company with so much money Has to Rob their customers More

by wwjdtrinity Verified Customer Verified Customer

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Had my cars serviced there for years, service advisors are the best in the industry and have not changed significantly. Very knowledgeable technicians. are the best in the industry and have not changed significantly. Very knowledgeable technicians. More

by TSCA Verified Customer Verified Customer

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I have always received excellent service with each Mercedes I have purchased. Great dealership, great service! Thank you! Mercedes I have purchased. Great dealership, great service! Thank you! More

by jmacelt Verified Customer Verified Customer

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Mercedes Benz at El Dorado Hills has provided me with exemplary service from every perspective. I have been extremely satisfied with the personnel because of their caring and professional attitude towar exemplary service from every perspective. I have been extremely satisfied with the personnel because of their caring and professional attitude towards all of my concerns. I would recommend this organization to all of my friends and associates. More

by perkins5807 Verified Customer Verified Customer

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J.T. was very helpful and patient helping me ordering my 2021 GLE. On delivery he took the time to go over the operation of every accessory. After the sale he contacted be a few days later to check if all w 2021 GLE. On delivery he took the time to go over the operation of every accessory. After the sale he contacted be a few days later to check if all was well. I had some questions and went to the dealership and JT helped me out. I would recommend JT and MB of EDH to my friends and family. More

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Dealing with the staff at Mercedes of EDH over the years have been excellent. I have bought seven new cars. All great drives and wonderful values. have been excellent. I have bought seven new cars. All great drives and wonderful values. More

by impax3 Verified Customer Verified Customer

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I have left several messages in regards to this entire dealership (other than ONE service writer!) who refused to wear a mask even inside the dealership and/or speaking with customers! Unacceptable! No dealership (other than ONE service writer!) who refused to wear a mask even inside the dealership and/or speaking with customers! Unacceptable! No one has returned my calls, emails, etc. More

by DAWN20 Verified Customer Verified Customer

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Thanks to Mr DeRosa got the second problem the car had as well as Don Vanderschoot for supervicing service “B” Thanks to all the technicians who worked in my car drivers who picked up my car at my home and d well as Don Vanderschoot for supervicing service “B” Thanks to all the technicians who worked in my car drivers who picked up my car at my home and driving it back to my home Thanks MB from El Dorado Hills Maria More

by MTSANDEN Verified Customer Verified Customer

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The sales and finance guy are high pressure liars. They will say and do anything to make the sale. They said my old leases would definitely be paid off, the truth was they didn’t even look it up, they just will say and do anything to make the sale. They said my old leases would definitely be paid off, the truth was they didn’t even look it up, they just assumed it would be More

by kylefranklin Verified Customer Verified Customer

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