Demetrios Klidonas

Far from great. I am currently in the market for a 2026 GMC Sierra 1500 Denali Ultimate. In order to see the “real price” advertised on this dealership’s website, I I am currently in the market for a 2026 GMC Sierra 1500 Denali Ultimate. In order to see the “real price” advertised on this dealership’s website, I had to provide my contact information. Shortly afterward, Mike, the General Sales Manager, reached out and asked if I had any additional questions. At the time, the vehicle was listed above $70,000 before taxes and fees. I explained that I was simply waiting for the price to drop below $70,000. Two days later, Demetri, a salesman, reached out and asked, “If the Denali was under $70K, would you be ready to buy it?” I told him yes, but explained that I also had a trade-in and a loan check. I provided all of the requested information. Demetri then sent me numbers that were essentially identical to what was already advertised on the website, totaling approximately $79,000, including $3,946.43 in taxes and $543.25 in government fees. Even before taxes and government fees, the price was nowhere near the $70,000 figure we had discussed. In other words, we were approximately $9,000 apart from a deal. When I began asking how we had gone from discussing a potential purchase under $70,000 to a nearly $79,000 total, and why other dealerships were offering substantially better numbers, Demetri focused almost entirely on the fact that I had mentioned competing offers. He repeatedly asked me to provide proof of the better pricing. I eventually sent him a screenshot of a better offer I had received from another dealership via text. Dealerships rarely provide formal offer sheets “paper” during these negotiations, and Demetri himself had not provided me with one. Instead of simply reviewing the numbers, he began questioning why I was contacting his dealership rather than buying from my local dealership and insisted that his dealership was offering larger discounts. There are two problems with that argument. First, Mike and Demetri were the ones who reached out to me, not the other way around. Second, while their advertised discount may have been larger, their dealer/documentation fees and higher government fees substantially offset those discounts when compared with other dealerships. When I questioned why the conversation had turned into an exercise where I had to prove that another dealership could offer a better deal, Demetri again emphasized that his dealership had the best savings and said that was why he needed me to provide documentation proving otherwise. At that point, after about five days of back-and-forth, I simply asked Demetri to do exactly what he had been asking me to do: provide me with an offer sheet “paper” showing his dealership’s best numbers. I asked him to send it by email. He then stopped responding. Now five days in, I contacted Mike, the General Sales Manager, today. I began explaining the situation, and Mike told me that he could send me the better numbers shortly. However, the dealership is now closed and I never received anything. This has been an extremely disappointing and exhausting experience. I was initially led on by “If the Denali was under $70K, would you be ready to buy it?”, which led led to days of back-and-forth only to end up approximately $9,000 apart, followed by repeated calls and messages, requests for me to prove competing offers, arguments over whose numbers were better, and ultimately being ghosted by both the salesman and the General Sales Manager. I am simply a customer trying to purchase a vehicle. I understand that negotiations are part of buying a car, but this should not have been this complicated. If the dealership had simply stated that they offered the best numbers and cannot provide any better numbers, this could have been resolved very quickly and in a professional way. Instead, this has been the most exhausting dealership experience I have ever had. More

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