Del Salter

I bought a brand new vehicle here, prior to finalizing the sale and leaving with the vehicle I noticed some scratches and swirling on the vehicles paint . I was assured by the sales person that they would the sale and leaving with the vehicle I noticed some scratches and swirling on the vehicles paint . I was assured by the sales person that they would take care of the vehicle when I dropped it off to get the “desert protection package” installed. Well I walked in and the service advisor didn’t even have it on their list of things to do. So I mentioned it and they said they would work on that and another minor issue I had. After several hours the service department told me they couldn't identify the first issue. So I went on a test drive with the tech and the issue was quickly identified. He told me the process of fixing the issue was long and grueling and I was better off trying to fix it myself. So I let it go and they sent it off to get detailed. After another hour the service manager told me the scratches and swirls were not their issue and I would have to file a warranty claim. After they told me they would fix it prior to the sale of the truck. I have asked for the GM to call me multiple times and still no call. They also never installed their "desert protection package" that I paid for. More

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Working with Del at Big Two Toyota has been stress free and no pressure. I would recommend Del Salter to anyone wanting to make a purchase and feel good about it. She will treat you with respect and work a and no pressure. I would recommend Del Salter to anyone wanting to make a purchase and feel good about it. She will treat you with respect and work a fair and honest deal. If you don't believe it, ask me. She's the Best. More

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Del Salter I bought my 2013 Prius from Del. She did a great job, was not pushy and was very trustworthy. I will go back to her when I buy my next Toyota. I bought my 2013 Prius from Del. She did a great job, was not pushy and was very trustworthy. I will go back to her when I buy my next Toyota. More

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Lies, lies and more lies.. I bought a 2019 Tacoma and brought it I to service after I heard a howling coming from the rear differential. The tech rode with me in the truck conf I bought a 2019 Tacoma and brought it I to service after I heard a howling coming from the rear differential. The tech rode with me in the truck confirming the howling coming from the rear end.... three days later they call and tell me that the howling noise is NORMAL! It only occurs from 55-60 and is loud. I didnt have that noise when I bought the truck less than 30 days ago! Drivetrain warranty...extended warranty...and they tell me "you just have to live with it". Oh, I test drove the same vehicle at another dealership and there was no noise, the tech lied telling me he drove 2-3 new trucks and the rear differential howls on all of the new Tacomas. Total runaround. I definately wont be coming back here again. More

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