Deepak Bhardwaj

I would like to give a shout out to the service advisor Jasmine Kropelnicki, of Tracy Toyota. Once again Jasmine was able to provide me with excellent customer service. After discussing my service work ord Jasmine Kropelnicki, of Tracy Toyota. Once again Jasmine was able to provide me with excellent customer service. After discussing my service work order, Jasmine was able to provide me with a discount that I was unaware of. This is not the first time that Jasmine has gone all out to make my service experience enjoyable. Jasmine is the reason why, I will continue to support Tracy Toyota moving forward for any of my customer service needs. Best, Eron Woods More

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Deal was handled in a timely and friendly manner with a fair price paid for the vehicle fair price paid for the vehicle More

by denisegavello Verified Customer Verified Customer

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Am fond of coming to toyotA at tracy for car servicing . Very quick and realiable. Specially when you get a shuttle to drive you home and back to the service center. The front desk too are so kind and inform Very quick and realiable. Specially when you get a shuttle to drive you home and back to the service center. The front desk too are so kind and informative, helps to make an informed decision. 5/5 stars from me. More

by saabvirk83 Verified Customer Verified Customer

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Tina, Deepak, and Johnny all helped make it easy buying my 2024 Land Cruiser. I submitted a credit application online to show I was serious and secure my reservation for the test drive. They have fair pric my 2024 Land Cruiser. I submitted a credit application online to show I was serious and secure my reservation for the test drive. They have fair prices and the price tag was transparent. What you see is what you get plus they even gave me some extra amenities with it. I never had to haggle. They quickly approved my loan and went over the warranties and maintenance program in detail with me. I was able to use my credit card for the down payment. The car was detailed for me. And Tina showed me how to use all of the bells and whistles the car had to offer. She even offered to take our picture. I was really pleased with the extent of customer care they provided and their consideration of my time. This was the best car buying experience I ever had. Thank you Tracy Toyota Team! More

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Worst experience, I waited for over 3 hours for a simple 5k oil change. After 2 hours I walked up to the service window to ask if my car was almost done and the staff member cared more about eating his lunc 5k oil change. After 2 hours I walked up to the service window to ask if my car was almost done and the staff member cared more about eating his lunch and asking where the soy sauce was then to tell me where my car was. Then I was told my car was barely being worked on. I waited another 1.5 hour for my car to be done. No one cared to update me or to even acknowledge that they were late. I’m honestly beyond upset of the lack of respect and the unprofessional behavior. Never come back here! It should not take close to 4 hours to do a basic maintenance. More

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