Debra Goodine

My husband and I each have Fords as well as my son. We all purchased our vehicles from Rowe Ford. Westbrook. we service our cars at the purchase location and feel we feel that our vehicles are safe, re We all purchased our vehicles from Rowe Ford. Westbrook. we service our cars at the purchase location and feel we feel that our vehicles are safe, reliable and comfortable. The sales department has been excellent. We’ve had service issues in the past, but they’ Half promptly been taken care of by the excellent management team we would like to mention Deb Goodine for going above and beyond to make sure our needs were met we will continue to be loyal customers and refer people your way thank you Susan and Glen Michaud More

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We purchased a brand new Hyundai from this dealership. The salesman was great. When it came time for our first service we started having concerns. Trying to schedule was difficult. The person kept saying The salesman was great. When it came time for our first service we started having concerns. Trying to schedule was difficult. The person kept saying my mileage was not enough even though we had purchased an extended warranty that clearly stated it was. We has also received an email that there may be a problem with our engine control system and should have our car checked at our earliest convenience. The person scheduling my appointment told me to disregard that email and continually spoke to me in a condescending tone. We went to our service appointment and by now we had a check engine light on. Unfortunately, because the person scheduling my appointment refused to acknowledge my request to follow up on the email I received they were unable to check my car out that day. So now we had to make another appointment. We did and brought the car back 2 weeks later. When checking in and not before we were told we had to leave the car all day or reschedule again. Luckily we have a relative near this dealership that bailed us out. When I shared my feelings of this being the worst service experience for a brand new car I was told by the woman at the desk that I “ was being quite harsh”. I don’t think so!! In the end there was a problem with the emissions and the part is back ordered which means another service appointment. We can only hope their customer service has improved by then More

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