Debra Emerick

Bought a used car there about 3 weeks ago. I have purchased dozens of cars at many different dealers in 4 states over the years and this process was the worst. They tried to stick me with a $ I have purchased dozens of cars at many different dealers in 4 states over the years and this process was the worst. They tried to stick me with a $1700 reconditioning fee on top of the sale price. Also a $109 oil change fee. I chewed the recon fee down to $100. I got the oil change fee removed as an electric car has no oil. I wonder how many people are so happy about a new car and overlook such items. Jessica the salesperson was nice enough but knew nothing about the car. Maybe you do some homework before your customer comes in. Due to a paperwork change the dealership owed me over $2200 which I had overpaid. I just assumed that they would have a check for me when I picked up the car. That was not the case. Dominick the Finance Manager said it would take 2 days and I could pick up my check. Don't promise and under deliver. It took 15 days to get my refund and I had to hound them. On top of all that there were 2 recalls on the car that were not taken care of. The car is a Hyundai and I know that they can't do the recall. The Hyundai dealer is right next door . You could have taken care of that for your new customer. Have you ever heard of customer service. I had to drop the car off for the day get shuttled back and forth and have no car for the better part of a whole day. Terrible sale process. Beware, make sure you review all the numbers before you sign anything. More

Report | Print