Deborah Johns
Deborah Johns at Lawton Kia
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Deborah Johns

Service Advisor

Lawton Kia

4455 Northwest Cache Road
Lawton, OK 73505

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4.8
496 Reviews
4.8

496 Reviews

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496 Reviews of Deborah Johns

November 19, 2024

Dealership Rating
Employee Rating

Friendly, hospitable, very professional. Greeted at the door, kept informed on the progress. Thanked for the opportunity. More

by okbobsan
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

November 18, 2024

Dealership Rating
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By far the best dealership experience I have ever had. They have the best customer service! 10/10 recommend. I bought my car in May and dealt with Sales and Service and both departments, including the man More

by siem0492
Service Price Transparency
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Recommend Dealer
Yes
Nov 18, 2024

Lawton Kia responded

Wow, thank you so much for your glowing review and for making the trip from OKC to work with us! We're honored to have earned your trust and recommendation. Your kind words about our Sales and Service teams mean the world to us, and we look forward to seeing you again for your vehicle maintenance.

November 18, 2024

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This is the fourth kia I have purchased. The service department is one of the main reasons. More

by bb
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Luttrell , Heather, Renee

Nov 18, 2024

Lawton Kia responded

Thank you for your loyalty and kind words! We're thrilled to hear our service department has been a key part of your experience. Here's to many more years of driving Kias with confidence! 🚗💙

November 14, 2024

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Just wasn’t happy for the outcome of my repairs. Very strange situation and lack of communication on both ends More

by smith00153
Service Price Transparency
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Recommend Dealer
No
Nov 19, 2024

Lawton Kia responded

We apologize for the inconvenience, Smith. I am happy to speak with you to discuss your concerns further. Please call me directly at 580-771-3275.

November 14, 2024

Dealership Rating
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Fast and friendly service. Service advisors and manager friendly. Waiting room and dealership clean and comfortable More

by JB
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Luttrell

Nov 18, 2024

Lawton Kia responded

Thank you for the positive review, JB! We're glad to hear you had a fast and friendly experience, and that you were comfortable during your visit. We look forward to seeing you again! 🚗✨

November 14, 2024

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they . Suppose to vacuum the car and they did not vacuum the back floor.that day More

by Thomas Ingram
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Recommend Dealer
Yes

Other Employees Tagged: Allan Dacci

Nov 18, 2024

Lawton Kia responded

Thank you for your feedback, Thomas. We apologize for the oversight with the vacuuming and appreciate you bringing it to our attention. We’ll make sure to improve for your next visit!

November 07, 2024

Dealership Rating
Employee Rating

Deborah and her team took good care of me when I went to get my 50,000 maintenance on my Kia. They even took me home and when my car was done, they dropped off the vehicle at home so I didn’t have to use Ub More

by naa07
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Miguel Olivero, Amanda Luttrell

Nov 08, 2024

Lawton Kia responded

Thank you, naa07! We’re thrilled to hear that Deborah and the team went above and beyond to make your service experience seamless. Making sure you're comfortable and well-informed is our top priority. We look forward to taking care of your Kia again in the future!

November 05, 2024

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Great place and customer service is above and beyond. Always take my Kia’s there for repairs. More

by mmgoombi59
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Miguel Olivero, Amanda Luttrell

Nov 05, 2024

Lawton Kia responded

Thank you, mmgoombi59, for your kind words and trust in us! We're thrilled to be your go-to for Kia repairs and are always here to provide exceptional service. Looking forward to serving you again!

November 05, 2024

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The service was professional, friendly, and very informative. I will highly recommend this dealership to others. More

by hank_73505
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Recommend Dealer
Yes
Nov 05, 2024

Lawton Kia responded

Thank you, Hank! We’re so pleased you had a professional and friendly experience with us. Your recommendation means a lot, and we look forward to serving you again!

November 04, 2024

Dealership Rating
Employee Rating

the great service department is one reason I keep buying Kia's. They are excellent from start to finish. More

by bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Olivero, Amanda Luttrell , Heather, Renee

Nov 05, 2024

Lawton Kia responded

Thank you, bb! We're thrilled to be a part of your continued loyalty to Kia. It's always our goal to provide excellent service from start to finish, and we look forward to serving you again!

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