Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
186 Reviews
4.8

186 Reviews

Write a Review

186 Reviews of Deana Hicks

December 02, 2025

Dealership Rating
Employee Rating

Everyone was very nice to me and treated me with respect and kindness. Very helpful! More

by bobbiestander
Recommend Dealer
Yes
Dec 02, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 26, 2025

Dealership Rating
Employee Rating

Workers are not friendly. They just look at you and keep walking. Over all good. More

by CCOSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter, Stacey Davis

Nov 27, 2025

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Deana, Charles, and our team, and we look forward to working with you again.

November 15, 2025

Dealership Rating
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Deanna Hicks is the best and always very helpful. She is a great asset to Spitzer’s service department. Thanks again!! More

by JOYCEFP
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 15, 2025

Spitzer Toyota Monroeville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 13, 2025

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Deana and Rob were exceptional in assisting me to buy a new car. Both are very knowledgeable and consumer friendly. More

by JKREMALEY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Robert Skoog, Ralph Enberg

Nov 13, 2025

Spitzer Toyota Monroeville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 09, 2025

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The service was wonderful. Everybody was very professional and they got my car done earlier than expected. I would have recommended this dealership too many people. More

by CAT1128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter, Stacey Davis

Nov 09, 2025

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 02, 2025

Dealership Rating
Employee Rating

Nice clean place. Diana's a very nice person. They do a really nice job More

by GAS918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Nick Pike

Nov 02, 2025

Spitzer Toyota Monroeville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 28, 2025

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Employee Rating

One of the items to be addressed was the failure of the rear hatch door to open and close automatically. I was quoted just over $1300 to fix it. I declined and came home, read the manual, and discovered More

by jcyganovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 28, 2025

Spitzer Toyota Monroeville responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 28, 2025

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Deanna was my contact person. She is wonderful, easy to communicate with it very clear. Everybody was very accommodating. Service fees were reasonable. More

by melanie.ackerman.39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

October 17, 2025

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Employee Rating

Like updated info given about the status of your vehicle. I also love the video of underneath the vehicle and brakes. More

by DOTB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2025

Spitzer Toyota Monroeville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Toyota Monroeville. We look forward to having you as one of our valued customers for many more years to come!

October 16, 2025

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Employee Rating

They are great, always appreciate their service! I will go out of my way to come to them for my vehicle needs. More

by brains.remixes.0u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

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