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Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
192 Reviews
4.8

192 Reviews

Write a Review

192 Reviews of Deana Hicks

February 10, 2026

Dealership Rating
Employee Rating

Treated me with respect. Took his time with me and walked me thru all my options. Would recommend dealing here again More

by FOS-TER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Drakulic, Elvis "David" Bole, Joshua Rodabaugh

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Feb 10, 2026

Spitzer Toyota Monroeville responded

We’re glad you felt respected and that we could walk you through every option. Congratulations on your new Toyota Tacoma. We look forward to helping you again.

February 04, 2026

Dealership Rating
Employee Rating

Great to work with. Timely appointments great people. Convenient and they keep you updated regarding the repair More

by Jchoffmann6236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Nick Pike

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Feb 04, 2026

Spitzer Toyota Monroeville responded

Thank you for entrusting us with your Toyota Highlander service and for the five-star rating. It’s wonderful to hear our team provided timely appointments, convenient service, and regular repair updates. We appreciate your feedback and look forward to assisting you again.

January 25, 2026

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Employee Rating

Professional and polite. On-line scheduling is helpful. Late hours are important to me. Thanks! More

by DAVEB11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2026

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Toyota Monroeville!

January 15, 2026

Dealership Rating
Employee Rating

Everyone is efficient and helpful. Easy to schedule appointment. Waiting was not bad Thank you More

by adelekelleyeabc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Reardon, Elvis "David" Bole, Matthew Artis, Charles Carter, Stephanie Disalvo, Amber Barone, Nick Pike, Stacey Davis

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Jan 15, 2026

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

January 13, 2026

Dealership Rating
Employee Rating

Service team is excellent! ! Personable, efficient, and very customer centric. Great experience every time. All good. More

by terrydunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Elvis "David" Bole

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Jan 14, 2026

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

January 04, 2026

Dealership Rating
Employee Rating

We have had great service at Spitzer Toyota as well as help with the sales staff More

by Shelleymagnusen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Charles Carter, Stephanie Disalvo, Nick Pike

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Jan 04, 2026

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 02, 2025

Dealership Rating
Employee Rating

Everyone was very nice to me and treated me with respect and kindness. Very helpful! More

by bobbiestander
Recommend Dealer
Yes

Other Employees Tagged: Justin Costello, James Thomas, Lacie Suprano

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Dec 02, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 26, 2025

Dealership Rating
Employee Rating

Workers are not friendly. They just look at you and keep walking. Over all good. More

by CCOSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter, Stacey Davis

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Nov 27, 2025

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Deana, Charles, and our team, and we look forward to working with you again.

November 15, 2025

Dealership Rating
Employee Rating

Deanna Hicks is the best and always very helpful. She is a great asset to Spitzer’s service department. Thanks again!! More

by JOYCEFP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2025

Spitzer Toyota Monroeville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 13, 2025

Dealership Rating
Employee Rating

Deana and Rob were exceptional in assisting me to buy a new car. Both are very knowledgeable and consumer friendly. More

by JKREMALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Skoog, Ralph Enberg

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Nov 13, 2025

Spitzer Toyota Monroeville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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