Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
181 Reviews
4.8

181 Reviews

Write a Review

181 Reviews of Deana Hicks

November 02, 2025

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Employee Rating

Nice clean place. Diana's a very nice person. They do a really nice job More

by GAS918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Nick Pike

Nov 02, 2025

Spitzer Toyota Monroeville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 28, 2025

Dealership Rating
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Deanna was my contact person. She is wonderful, easy to communicate with it very clear. Everybody was very accommodating. Service fees were reasonable. More

by melanie.ackerman.39
Service Price Transparency
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Recommend Dealer
Yes
Oct 28, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

October 28, 2025

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One of the items to be addressed was the failure of the rear hatch door to open and close automatically. I was quoted just over $1300 to fix it. I declined and came home, read the manual, and discovered More

by jcyganovich
Service Price Transparency
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Recommend Dealer
No
Oct 28, 2025

Spitzer Toyota Monroeville responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 17, 2025

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Like updated info given about the status of your vehicle. I also love the video of underneath the vehicle and brakes. More

by DOTB
Service Price Transparency
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Recommend Dealer
Yes
Oct 17, 2025

Spitzer Toyota Monroeville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Toyota Monroeville. We look forward to having you as one of our valued customers for many more years to come!

October 16, 2025

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The scheduling of the appointment was quick and easy. The explanations were informative. Employees were courteous. More

by falkepittsburgh
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Oct 16, 2025

Spitzer Toyota Monroeville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 16, 2025

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They are great, always appreciate their service! I will go out of my way to come to them for my vehicle needs. More

by brains.remixes.0u
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

October 15, 2025

Dealership Rating
Employee Rating

The staff is very friendly. Customer service is great. By far the easiest car buying experience I’ve ever had. Deana, Charles, Elvis, and James are always accommodating. The cas More

by ETAYDIGGER
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Barone

Oct 15, 2025

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

October 15, 2025

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I like spitzers. They are very convenient to where I live. The staff is so nice and the appointments are easy to schedule. More

by Sjdearden
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

October 03, 2025

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They have always been respectful and reasonably priced. I would recommend this service team for maintenance and repairs More

by POPECHIMNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Lacie Suprano

Oct 03, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 03, 2025

Dealership Rating
Employee Rating

The work on my car was very well done and quickly. Plus it was a surprise to get a video of the work done on it. More

by JOHNWSMITH1937
Workmanship
Service Time
Recommend Dealer
Yes
Oct 03, 2025

Spitzer Toyota Monroeville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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