Dean Retan

I recently had my vehicle serviced at Taylor Ford in Michigan, and unfortunately, my experience was less than satisfactory. I had to return 3 times in a year for the same issue. First, I took in the c Michigan, and unfortunately, my experience was less than satisfactory. I had to return 3 times in a year for the same issue. First, I took in the car in around April/May 2024 because all the lights on my dash were on, none of my cameras works. I took the car in and they had my car for a few days and then called saying they still hadn’t looked at it and I said you put me in a rental car and I’m paying for it yet you haven’t even looked at my vehicle? Within 48-ish hours the car was fixed. They changed a sensor and it worked fine until a couple weeks later when all of the same things were happening again. I made another appointment in December 2024 was there for 3 hours and they hooked it up to an OB2 and said they found nothing and that nothing popped up on the OB2 I then took my car home and hooked it up to my own BlueDriver OB2 and 13 things popped up. How can a thousand-dollar OB2 through a dealership not pick up anything my couple hundred-dollar OB2 did? And all the lights are on my dash yet, Taylor Service didn’t find anything wrong with the car? I contacted the person who I bought my vehicle from, told him what was going on, and he told me to download the documentation and bring it in for the service department. I downloaded the PDF file and saved it into my phone and printed it out and made another appointment. I made another appointment for January 2025. I was contacted the week prior to my appointment by a woman who asked me how my last appointment went and I notified her about how I sat there for 3 hours and that they told me nothing was wrong with my car and how I hooked it up to our OB2 reader and it came out with 13 things and she told me that I needed to also bring it in and provide it to the service department and that she would be speaking to the service manager so that they were informed and I heard nothing else. Took my car in on a Wed.at 9:30 am on 1/15/25. Was asked when was the last time I brought the car in, I said a month ago and they said “oh, they said they didn’t find anything wrong what are you here for?”. My husband then asked what do you mean what are we here for? I even have a confirmation email saying what we are here for from you guys but you don’t know? My husband informed them about what had happened previously and told them about the print out and gave them the documentation of when they fixed the issue the first time and that it was still continuing. They told him they again had to hook it up to the OB2 reader again and my husband asked why? When the first time it showed nothing, so you’re going to hook it back up to the same thing that told you nothing was wrong before so did they misdiagnose the issues? No one responded to us, my husband stated that he did not want to pay for another OB2 read due to the issues, there again was no response from anyone, they just ignored us and continued to fill out paperwork. While we are there, we get a text message from “Dean Retan” – I sent him the pdf file of what the OB2 reader found and just in case the pdf did not go through I screen shot it all and I sent each and every screen shot to him to ensure he received it. I had no response. I called back and said that I would just like to come get the car due to the fact that they cannot tell me anything, they have had it for a week and barely did any work on the car, cant tell me any prices or estimated prices or costs but they need it for another week among everything else. The manager then told me that they need to put the dash back on the car. I responded telling them that I told them not to work on the car or remove the dash, I was met with silence on the other end of the line. I specifically told them not to do that and they did it anyways. He responded to me telling me that if we come get my car right now I wont have to pay for the rental or the rest of everything they did, basically admitting they messed up. Theres more but i have a word limit. More

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Made an appointment one week in advance to check out a nonfunctional horn. Showed up for my 8:30 AM appointment to drop off the car, at 2:00 PM I called to see how it was going and was told that they woul nonfunctional horn. Showed up for my 8:30 AM appointment to drop off the car, at 2:00 PM I called to see how it was going and was told that they would probably not get a chance to look at it until the following afternoon. I can’t understand why I needed an appointment for my car to sit for at least 36 hours before even getting looked at considering it runs fine even without a functional horn. I cannot comment on the quality of their service as I decided that I would not give my business to a dealership that had no consideration to limit the time their customers are without a vehicle. It boggles my mind as to why they even made that appointment. More

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Service dept was friendly and helpful job was completed as promised. Finance dept also helpful and friendly as promised. Finance dept also helpful and friendly More

by MARGARET.SHALDA Verified Customer Verified Customer

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Always good the their customers and always answering any questions. Respectful, caring, helpful, taking pride. questions. Respectful, caring, helpful, taking pride. More

by TYLERETTERMAN Verified Customer Verified Customer

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Bryan Patton goes above and beyond for his customers. I highly recommend him for all you new and used car needs. Cindy in finance is amazing to. Thank you guys so much for all your help. I highly recommend him for all you new and used car needs. Cindy in finance is amazing to. Thank you guys so much for all your help. More

by SANDRALEETYSON Verified Customer Verified Customer

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My most recent experience was an early lease trade in. I brought my vehicle in for an oil change and ended up leaving with a new lease! So happy with my experience! Andrew Z is great to work with! I brought my vehicle in for an oil change and ended up leaving with a new lease! So happy with my experience! Andrew Z is great to work with! More

by PVESPA07 Verified Customer Verified Customer

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They treat you like family. .... they answer all your Questions very helpful very freindly thank you for everythting they did for me.. .... they answer all your Questions very helpful very freindly thank you for everythting they did for me.. More

by SANDYRING13 Verified Customer Verified Customer

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Only dealership I like to work with they are always so helpful and willing to do their best helpful and willing to do their best More

by ELWARTOWSKI66 Verified Customer Verified Customer

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Would not recommend this dealership to anyone. I leased a 2022 Escape in June and the car is making a noise. I have it in service twice and still isn't fixed. All I got where excuses from service. I leased a 2022 Escape in June and the car is making a noise. I have it in service twice and still isn't fixed. All I got where excuses from service. There is a lot more to this then I can write. I will never be back to this dealership. I will take my business elsewhere. They are very unprofessional. More

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Dean is great and took good care of me. Everything went as good as it could with my two week old truck having issues. Everything went as good as it could with my two week old truck having issues. More

by ZUREKI Verified Customer Verified Customer

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