Dean DeSantis

I rarely leave reviews, but I believe it's important to share my experience so others can make an informed decision. I recently purchased a **2016 BMW 528i** from this dealership as my daughter's very f share my experience so others can make an informed decision. I recently purchased a **2016 BMW 528i** from this dealership as my daughter's very first car. Before completing the purchase, I performed a careful inspection and immediately brought several concerns to the salesperson's attention. He even walked me back to the Service Manager and he informed me all the issues I pointed out were recently corrected. The vehicle had: * Axle grease sprayed throughout the underside of the hood and engine compartment. * A low coolant level. * A **low oil warning** displayed. I specifically questioned each of these issues because they raised concerns about the overall mechanical condition of the vehicle. I was assured that the axle grease issue had been repaired and cleaned up, that the low coolant was simply the result of the vehicle having recently been serviced, and that the vehicle was otherwise in good condition and ready to go. Based on those assurances, I moved forward with the purchase. Unfortunately, those concerns now appear to have been warning signs rather than isolated issues. It makes total sense as to why they kept pushing the warranty program of which I did purchase but still have to pay the fee per hour to diagnose it! The vehicle has developed a noticeable whirling/drone noise coming from the front of the car, the same general area where the axle grease was originally present. Even more concerning, every time the vehicle is started, it blows **bluish-white smoke** from the exhaust. When these current issues are considered alongside the axle grease, the low coolant level, and the low oil warning that existed before the purchase, it is difficult not to question whether there were underlying mechanical problems that were never fully diagnosed or repaired. When I contacted the dealership, I wasn't looking for anything unreasonable. I simply asked if they would inspect the vehicle and stand behind the concerns I had documented before purchasing it. While they agreed to schedule an appointment, I was informed that I would first need to pay a **$100 per hour diagnostic fee** just to determine whether the problems were related to the very issues I had raised before the sale. The most disappointing part of this experience is that this vehicle was purchased as my daughter's first car. Instead of enjoying the excitement of that milestone, she has been unable to drive it because we do not feel it is safe or reliable until these issues are addressed. I understand that a used **2016 BMW 528i** will require maintenance, and I never expected a perfect vehicle. However, I did expect that concerns identified before the sale would be thoroughly investigated, honestly disclosed, and properly repaired, not simply explained away only to have significant mechanical issues appear shortly after taking ownership. I hope the dealership chooses to do the right thing and stand behind the representations that were made before the sale. At this point, I'm simply asking for accountability and a fair opportunity to have these issues properly evaluated without being expected to pay a diagnostic fee for concerns that were brought to their attention before I ever purchased the vehicle. Based on my experience, I would encourage anyone considering purchasing a vehicle from this dealership to have an independent mechanic perform a comprehensive pre-purchase inspection before signing any paperwork. More

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Dean was fantastic to work with …. Easy and transparent . Highly recommend him to every one Easy and transparent . Highly recommend him to every one More

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Very friendly, very quick and getting things done without being offensive and aggressive. I definitely recommend Dean and Izzy! I give Dean five stars for his excellent personality and character in dealing w being offensive and aggressive. I definitely recommend Dean and Izzy! I give Dean five stars for his excellent personality and character in dealing with a complete stranger. More

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I had a great experience at Automotive Avenues, all thanks to Dean D. He was incredibly friendly, patient, and truly went above and beyond to help me get the car I wanted at a price I was comfortable w thanks to Dean D. He was incredibly friendly, patient, and truly went above and beyond to help me get the car I wanted at a price I was comfortable with. He made the whole process feel easy and stress-free, which I really appreciated. If you’re going there, definitely ask for Dean—you won’t regret it! More

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We had a great experience with Dean D at Automotive Avenues. He was very kind, knowledgeable, and helpful with answering all of our questions. Highly recommended!!! Avenues. He was very kind, knowledgeable, and helpful with answering all of our questions. Highly recommended!!! More

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Took time out of my day to see the car twice. On the second day, we agreed on a price pending PPI. Had a deal and trusted the dealership to honor the deal. Just got a call that the car is sold. S On the second day, we agreed on a price pending PPI. Had a deal and trusted the dealership to honor the deal. Just got a call that the car is sold. Shady practice. Dishonorable business. I would stay away unless you want to waste your time. More

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Dean D was awesome Sales Consultant who sold me a Mercedes Benz, S500. What great customer service… Mercedes Benz, S500. What great customer service… More

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I recently purchased a Mercedes EQS for around $60,000, and I must say this dealership is one I will definitely return to in the future. They were very accommodating, honest about the asking price, and the and I must say this dealership is one I will definitely return to in the future. They were very accommodating, honest about the asking price, and there were no hidden costs. My sales rep was straightforward and made the entire process smooth and stress-free. Four months later, I needed an update on my car, so I reached out. To my surprise, the owner himself got back to me and assured me they would take care of it—no hesitation. That level of service goes a long way. I’m very happy I chose to do business with them and look forward to working with them again in the future. I’ll also be recommending this dealership to friends and family. More

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Having a limited budget and living close to 2 hours away. Dean from Automotive Avenue helped me navigate finding the right car for me. Their website was easy to use and their inventory included what I needed Dean from Automotive Avenue helped me navigate finding the right car for me. Their website was easy to use and their inventory included what I needed. If you live out of state like me, don't shy away from visiting this dealership. Ask for Dean. More

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Amazing Car Buying Experience! Dawn, Izzy, and Dean made an incredible team! The customer service was outstanding — they even went out of their way to offer us snacks and a sandwi Dawn, Izzy, and Dean made an incredible team! The customer service was outstanding — they even went out of their way to offer us snacks and a sandwich. You can tell they are a well-oiled machine, working seamlessly together to make everything smooth and stress-free. I would absolutely recommend them to all my friends and family. Thank you for such a great experience! More

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