Dean Brown

Review Summary: I made an appointment for a test drive at Mercedes-Benz of Novi, specifying the exact models and trims I was interested in. Despite giving them a heads-up that I’m a particular customer, I wa Mercedes-Benz of Novi, specifying the exact models and trims I was interested in. Despite giving them a heads-up that I’m a particular customer, I was ignored for nearly an hour—seemingly due to my casual attire and youthful appearance. The experience left me feeling judged and disappointed. I scheduled an appointment to test drive the EQS sedan and SUV, including the specific trims I wanted to explore. When I booked the appointment, I even apologized upfront for being a bit of an annoying, picky customer, hoping to ensure the process would be smooth. I arrived early and decided to walk around the showroom while I waited. The front desk attendant was incredibly kind—she greeted me warmly, apologized for the wait, and offered me water. After I informed her of my appointment, she called the salesperson, letting them know I had arrived. Despite being the only customer in the showroom, I was completely ignored by the sales team. The front desk tried multiple times to reach my salesperson, but they never responded. I waited 37 minutes past my scheduled appointment time without a single acknowledgment or approach from any salesperson. Finally, I decided to leave. As I was getting into my car, I received a call from the dealership. I explained that I needed to make some work calls but would be parked outside for another 20 minutes. I even described my car and location, saying that if a salesperson came out, I’d be willing to return inside. I completed my calls, waiting the entire time, but was still ignored. One salesperson eventually came outside, made direct eye contact with me, but instead of approaching, got into their own vehicle and drove away. Coming from a family that works with Mercedes-Benz, I chose this dealership on their recommendation. However, it was clear that I was judged based on my appearance—I was dressed in shorts and a t-shirt after a day of hiking. The assumption seemed to be that I wasn’t a serious buyer because of how I looked, despite some salespeople appearing to be around my own age. I hope this experience was an isolated incident limited to the staff on duty that day, as it seriously undermined my trust in a brand that I had previously respected and valued. More

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Excellent customer service from my advisor. He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided t He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided the loaner vehicle was equally friendly and professional. Made it very easy for me. More

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Mr. Dean Brown provided exceptional customer service throughout the vehicle purchasing process. We were treated with professionalism and respect by all members of the dealership team. This was not our f throughout the vehicle purchasing process. We were treated with professionalism and respect by all members of the dealership team. This was not our first Mercedes Benz purchase from Mr. Brown and likely will not be our last! Best Regards, Drs. Rodney and Thelma Caruthers More

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It is always a pleasure working with Dean Brown. I trust him and his advise on purchasing. The entire process is seamless, efficient, and pleasant. him and his advise on purchasing. The entire process is seamless, efficient, and pleasant. More

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Mercedes- Benz of Novi, is one of the best Mercedes Benz dealership in USA if not the only one. don't take my wold for it, give it a shoot you will be surprise. My experience with them is amazing from all a dealership in USA if not the only one. don't take my wold for it, give it a shoot you will be surprise. My experience with them is amazing from all angle from service to selles. for me is cheaper to own a Mercedes Benz from them than a regular local cars from any place else. customer service is excellence, service very reasonable , they treat you like a king or queen, men I love the Novi Mercedes Benz Delarship! More

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Dean is SPECTACULAR and we only lease from him because he makes everything simple. Dean shows me all options and is always transparent. Thank you. makes everything simple. Dean shows me all options and is always transparent. Thank you. More

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amazing process! This is the 3rd car we've bought from Novi and love this dealership! thanks to everyone it was a fast and seamless process! We will definitely recomm This is the 3rd car we've bought from Novi and love this dealership! thanks to everyone it was a fast and seamless process! We will definitely recommend and be back! More

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Always there for me when I'm in need of emergency repairs, always taking care of my needs, always greet me by names a d very professional repairs, always taking care of my needs, always greet me by names a d very professional More

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Poor communication and untrustworthy After visiting this dealership and test driving a vehicle twice, I made an offer and was told it was accepted. Then I received a call stating that the After visiting this dealership and test driving a vehicle twice, I made an offer and was told it was accepted. Then I received a call stating that the vehicle could not be sold and was being sold on the secondary market. Then I was told that in fact the vehicle was sold to someone on line. The same vehicle is now back on the website for sale again. More

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New Car Purchase Had a great experience. Dean Brown is an excellent salesperson. He made the buying experience pain free. A true gentleman and profressional. Will co Had a great experience. Dean Brown is an excellent salesperson. He made the buying experience pain free. A true gentleman and profressional. Will continue to buy from him for years to come. More

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