DeMarko Martinez

Great experience purchasing my 2025 Sportage! Bryan Kelly is excellent at understanding your preferences and he is very knowledgeable about the multitude of features offered with the Sportage. Bryan Kelly is excellent at understanding your preferences and he is very knowledgeable about the multitude of features offered with the Sportage. He is great to work with, friendly and gracious. DeMarko Martinez is professional and knowledgeable and made me feel at ease during the financing portion of my purchase. Highly recommend!! More

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Just like everything else with this dealership, I had to jump through so many hoops just to be able to write this review. I can only assume they don’t expect positive reviews, so they make the barrier for e jump through so many hoops just to be able to write this review. I can only assume they don’t expect positive reviews, so they make the barrier for entry almost impossible. I purchased a car from Mark Kia and, unfortunately, it broke down just five days after I drove it off the lot. That’s frustrating enough, but the way the dealership handled (or rather, mishandled) the situation has been the real disappointment. After the car was towed back to the dealership, communication from Mark Kia was nonexistent. I had to beg just to get a loaner vehicle while they waited weeks to even diagnose the issue. Any updates I received were only because I called them — and every time I did, I was told “I’ll look into it and call you back” … but the promised call rarely, if ever, came. I was eventually directed to the manager, Lucas, after struggling to get answers from anyone else. His online bio proudly says he’s passionate about helping others, making people smile, and leaving situations better than he found them — yet my experience with him was the complete opposite. He promised he’d get to the bottom of the issue and guaranteed a call back by the end of the day. Instead, it took a full week. I was consistently treated like I was an inconvenience and that the car’s issues were somehow my problem to solve. When I asked about options, Lucas immediately shifted into salesman mode, trying to get me into a brand-new car with “the same payment” — no, thanks. Once they determined the battery needed replacing, they pushed the problem over to Chapman Hyundai, and within minutes I was suddenly being harassed to return the loaner car. After ignoring me for three weeks, Lucas was now calling and texting, demanding the car back the same day — before I’d even been briefed by Hyundai on the next steps. I asked Lucas about the other issues we’d discussed with the vehicle, and after three emails, a text, and multiple voicemails, I still haven’t received a response. I would never work with this dealership again. On top of that, I’m now locked into a service contract that requires me to have certain services done at this exact dealership. I’m dreading it so much that I’m currently trying to cancel the contract altogether, but I haven’t been able to get a response about that either. On a positive note: Chapman Hyundai, where the car was ultimately sent, has been an absolute pleasure to work with. Amanda in their service department was kind, responsive, and within minutes of our first conversation, sent me a link to a portal showing the real-time status of my car — something Mark Kia never offered. Every interaction I’ve had at Chapman has been professional, efficient, and helpful. If you’re shopping for a car, I strongly recommend walking past Mark Kia and heading straight across the street to Chapman Hyundai. They’ve shown me what real customer service looks like. More

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The minute we stepped onto the lot we greeted by Ton our salesperson. Great customer servixe and right to the point . They treated us with respect and care. The finance department was the best and Marj v salesperson. Great customer servixe and right to the point . They treated us with respect and care. The finance department was the best and Marj very kind. He was friendly and helped us complete the deal. Thank you Tony and Mark. We love our car! Great team and dealership! More

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It was a long process but well worth it. We got what we wanted when we wanted it. Tony and Demarko did everything they could to help my son get THE RIGHT CAR. Tony even went as far as We got what we wanted when we wanted it. Tony and Demarko did everything they could to help my son get THE RIGHT CAR. Tony even went as far as to help us get car insurance at a great price. We will definitely go back for an family SUV. Both DeMarko and Tony made a good team. DeMarko gave us recommendation and made sure we fully understood. We were way passed closing hours and we appreciate it. They have families too. More

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It was a long process but worth it. We got what we wanted when we wanted it. Tony and Demarko did everything they could to help my son get THE RIGHT CAR. Tony even went as far as to We got what we wanted when we wanted it. Tony and Demarko did everything they could to help my son get THE RIGHT CAR. Tony even went as far as to help us get car insurance at a great price. We will definitely go back for an family SUV. More

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I’ve been sitting on this for quite awhile. Needless to say, I’m not impressed by this dealership. Me and my wife drove up from Tucson to test drive a few cars. Right away we were asked if we Needless to say, I’m not impressed by this dealership. Me and my wife drove up from Tucson to test drive a few cars. Right away we were asked if we wouldn’t mind stopping on our test drive and putting fuel in the car. I thought that was tacky as xxxx, but we did it. We put in $20 and never got it back. We came back later and reluctantly purchased a car. We were told that several things on the car were included in the price only to have that contradicted in by the finance manager. However, we pushed on anyway. They delivered the car with about a 1/4 tank of gas. Seriously? You can’t even fill up the car for delivery? On the way back to Tucson two things happened. First the low pressure light came on for the front left tire. Turns out there was a nail in the tire. Second, a warning comes on the dash saying to add coolant immediately. WTH?! This tells me that the car was never inspected. Later, I go back to the dealership for a “courtesy” oil change. This time, I have a nail in the left rear tire (my fault). As soon as I arrive I asked the service person if the dealer can patch tires? She said “absolutely”, it will add to your wait but we’ll take care of it. I go in the waiting area and about 25 minutes later I’m told the car is ready to roll. Wow! That was really quick I thought. Right away the service provider said that there was no nail. She said the tire was taken off and inspected and nothing was found. So, the service tech put air in the tire and said you’re good to go. On the drive to New Mexico where I work, the tire goes completely flat. Well, what do you know? There’s a bigass nail in the tire right where I said it was. I’ve been inconvenienced by this dealership more than once. Do they care? Obviously not. I will never go there again for anything. I this is a harsh review, but I sold cars for many years and I always went above and beyond for my customers. I wish this dealership would have done the same for me. More

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On Sept. 5th I stopped at Mark Kia to check out the new K4 which had just come in the previous day. DeMarko showed me the new K4 that was on the showroom floo 5th I stopped at Mark Kia to check out the new K4 which had just come in the previous day. DeMarko showed me the new K4 that was on the showroom floor. I was blown away. The car was an EX trim color of morning haze. The exact car I had been looking at. Wasn't planning on buying that day, but I am compulsive. Anyway DeMarko was great throughout the entire sales process. Professional, polite, enformative & overall very helpful. No pressure or misinformation. Darren was also great. Actually all the associates I dealt with at the dealership were exceptional. Thanks DeMarko & I highly recommend Mark Kia. More

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DeMarko has been exceptionally helpful with the purchase of my Kia Soul and follow up tasks that he went out of his way to help with. When needed he is there to work with you. Thank you DeMarko. of my Kia Soul and follow up tasks that he went out of his way to help with. When needed he is there to work with you. Thank you DeMarko. More

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DeMarko helped us with everything we needed and then some. He was very transparent and was awesome in the buying process. I highly recommend anyone looking to buy a car from Mark Kia to work DeMarko. Th some. He was very transparent and was awesome in the buying process. I highly recommend anyone looking to buy a car from Mark Kia to work DeMarko. Thanks for the help! More

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The dealership is well stocked with cars and available employees to support with the car buying process employees to support with the car buying process More

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