De'Angelo Smith-Murrell

Excellent customer service Towed my vehicle for 27 miles to Rock Hill Nissan due to customer ratings. The dealership is true to it's ratings. Great and friendly team, wonderful Towed my vehicle for 27 miles to Rock Hill Nissan due to customer ratings. The dealership is true to it's ratings. Great and friendly team, wonderful atmosphere and seamless coordination within departments. De'Angelo was spot on and has great personality when dealing with customers. He was right where I was with my vehicle problem. From the onset he was quick to find the right answers, was consistent with handling the problem and definitely closed the loop to give me help. That is great customer experience! I also commend the professionalism of team members I interacted with at the Vehicle Rental office. When you go to Rock Hill Nissan you see a culture of exceptional customer experience! More

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Best car buying experience ever! Warm and friendly people who went out of their way to accommodate our needs. Would definitely purchase from them again and would want to deal with Al Warm and friendly people who went out of their way to accommodate our needs. Would definitely purchase from them again and would want to deal with Alex. More

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Great dealership! Service is always quick and very helpful. Buying process for me car was very personal and organized. Highly recommend this dealership for any veh Service is always quick and very helpful. Buying process for me car was very personal and organized. Highly recommend this dealership for any vehicle needs. More

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Pleasure to work with De'Angelo was friendly, with great customer service. He was very helpful in finding the car I wanted. I really appreciated his patience as well. De'Angelo was friendly, with great customer service. He was very helpful in finding the car I wanted. I really appreciated his patience as well. More

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Best Purchase ever From the time we walked in till the time we left everyone at the Dealership made us feel welcomed. Our salesman was terrific and so patient with us. H From the time we walked in till the time we left everyone at the Dealership made us feel welcomed. Our salesman was terrific and so patient with us. He always worked to help us without any pressure. All questions asked every analysis we asked for made with a smile and friendly service. Sales manager same, dealership manager same . They introduced us to service team and the rest of the delivery team.it was delightful to buy this truck. More

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Horrible experience with Randolph Scott & Used Car Center UPDATE: ROCK HILL NISSAN OWNERS PLEASE READ POTENTIAL CUSTOMERS - I HIGHLY RECOMMEND GOING TO A DIFFERENT NISSAN DEALERSHIP As you can see bel UPDATE: ROCK HILL NISSAN OWNERS PLEASE READ POTENTIAL CUSTOMERS - I HIGHLY RECOMMEND GOING TO A DIFFERENT NISSAN DEALERSHIP As you can see below, RANDOLPH SCOTT, General Manager reached out to me and asked that I contact him. He was BY FAR, the worst example of customer service I have ever experienced and had no interest in resolving my issue with this dealership. I called him and left a message on Monday - no call back. I called him again on Tuesday, he answered and listened to my situation, he told me he would check things out and call me back in 45 minutes. He never called. I called him again on Thursday, he said he was 5 minutes from the dealership and he got busy on Tuesday so he asked that I call him back at 3:00 PM, it was 2:05 PM. I thought it odd, that I had to CALL HIM BACK, but I agreed. I called Mr. Scott back at 3:00 PM as requested, and left ANOTHER VOICEMAIL - NO RESPONSE I finally called Mr. Scott on Friday, left another VM and then sent a text message later on Friday saying this would be my last attempt to contact him or this dealership - NO RESPONSE. The LACK OF PROFESSIONALISM and FOLLOW UP by Mr. Scott is something that the ownership should review. It looks like Mr. Scott wanted to make a a bad review look good, by reaching out, however if you are going to reach out to potential customers, you need to follow up and follow through. As a person who runs a business, I take reviews very seriously, and I try to give companies the benefit of the doubt, however when I experience such poor customer service, I think people and ownership should know. If Mr Scott or the owners would like to contact me to address this review, he has my number. As a result, I am now considering filling a complaint with the BBB, FTC and SC Attorney General for deceptive marketing practices. End of Update We had a horrible experience with this Rock Hill dealer. They advertised a vehicle on their website which I was interested in buying. I went to see it and it was not there. I guess shame on me for not calling, but I figured they would have the cars they advertise online. I was told it would arrive in a couple days and they would call me. They never called so I followed up and scheduled an appointment that same day. I saw the car, was just about to take a test ride and was ready to buy it, when the sales associate came out and said they made a $12,000 error in the pricing. He said the best they could do was to provide an $800 discount on the newly establish price. Utterly ridiculous! The sales manager then came out and tried to "sell" me this car using every used car sales approach available. It was completely unprofessional and I wasted two trips on a car I was very interested in buying. Needless to say, I will be taking my business elsewhere. I felt duped into coming in and felt like they used this low price to get people interested in coming in. Not a great way for the new ownership at Rock Hill to start. More

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