David Weber | Page 4

Service representative was professional and courteous. The reason for the low score for this Alfa Romeo service visit is that he said that a tire rotation was included and performed as part of the service The reason for the low score for this Alfa Romeo service visit is that he said that a tire rotation was included and performed as part of the service. Upon retuning to pick up the car, I noticed that it was NOT done since one of the front wheels had a scratch in the rim and it was still in the same place (not rotated). The service agent offered to fix it but I would have to return. This is obviously not convenient (having to return again and wait for the rotations to be done), but more troubling for me is the fact that I was informed that the tire rotation had been done and written on the invoiced as such. Had I not caught it, it would have been another ~10,000 miles/12 months before the next tire rotation. I wonder, was everything shown on the service invoice actually done...? The service was completed on Nov 30. I received a call from someone at the dealership asking how my experience was on Monday Dec 4. I provided the same info as above, and was told that the service manager would be calling me back. I decided to provide this feedback on Wed Dec 6 since I did not receive a call from the service manager. A note of appreciation to David Weber (sales mngt and with whom I had an excellent purchase experience of this vehicle) who stepped up and asked the service agent to provide the valet drop off of my car the next day (after they performed the tire rotation) which helped mitigate the hassle of this experience. More

by JQNFLCN Verified Customer Verified Customer

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Luis Cue in service is the best have been working with him almost 10 years and he also make service and repairs a breeze for me him almost 10 years and he also make service and repairs a breeze for me More

by Matthew Lief Verified Customer Verified Customer

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Amazing experience. If you are buying a Ferrari, make sure you ask for 'Hank Carpenter'. He goes above and beyond. If you need to go to the Finance office which I am sur If you are buying a Ferrari, make sure you ask for 'Hank Carpenter'. He goes above and beyond. If you need to go to the Finance office which I am sure everyone needs to go there then ask for 'Christina Athanasiadis. She goes above and beyond. Almost certain you will have a GREAT experience.' More

by RQ100 Verified Customer Verified Customer

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It is always a pleasure to deal with Ferrari of Ft. Lauderdale, Cesar is most accommodating and my Ferrari technician, Felipe, is the best in the business. Doesn't get any better than this. Hats off Lauderdale, Cesar is most accommodating and my Ferrari technician, Felipe, is the best in the business. Doesn't get any better than this. Hats off to fantastic customer service... Ray More

by 458 Spider 0414 Verified Customer Verified Customer

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The Maserati Grecale I purchased was full of factory defects. If you do research you will find that there are many many problems with this model sold throughout the USA. defects. If you do research you will find that there are many many problems with this model sold throughout the USA. More

by MGRASS Verified Customer Verified Customer

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Best dealers in South Florida, I have work with them for years and purchased 8 cars from them!! I will continue to work with them for years to come. years and purchased 8 cars from them!! I will continue to work with them for years to come. More

by J.STERN Verified Customer Verified Customer

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Excellent service and professionalism! The service department is also great experience. Great team work. The sales manager returns calls.quickl is par The service department is also great experience. Great team work. The sales manager returns calls.quickl is par More

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THIS IS THE 4TH VEHICLE WE LEASED AND WE ARE EXTREMELY HAPPY ONCE AGAIN WITH THE DEALERSHIP PERSONNEL ESPECIALLY DAVID WEBER&HANK CARPENTER.REALLY KNOW HOW TO TAKE CARE OF THEIR CLIENTS.HIGHLY RECOMMEND. HAPPY ONCE AGAIN WITH THE DEALERSHIP PERSONNEL ESPECIALLY DAVID WEBER&HANK CARPENTER.REALLY KNOW HOW TO TAKE CARE OF THEIR CLIENTS.HIGHLY RECOMMEND. More

by robert rossi Verified Customer Verified Customer

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Farzan is amazing! The dealership has been exceptional! From communication to execution, I had no issues. The dealership has been exceptional! From communication to execution, I had no issues. More

by JOSHUA41 Verified Customer Verified Customer

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Thanks to the whole team at Ferrari of Ft Lauderdale! We most appreciate your dedication and commitment to customer service! We most appreciate your dedication and commitment to customer service! More

by JP.PARDO Verified Customer Verified Customer

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