David Washington

Clay Cooley Nissan responded

Hello Fcedillo73, Thank you for sharing your feedback. We're glad to hear that Johnathan Rosales provided you with great service, but we apologize for the disappointment you experienced with our customer service after your vehicle purchase. Your experience is important to us, and we will work on improving our follow-up process to ensure all customers feel supported. We appreciate your input and hope to provide you with a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Mary.ernie, Thank you for your wonderful feedback! We're thrilled to hear that you received excellent service and found detailed information about the Honda 2020 CR-V helpful. Your excitement about your new purchase truly makes our day. If you have any further questions or need assistance, feel free to reach out. Enjoy your new vehicle! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Kennyldavisking, Thank you for your kind words! We're thrilled to hear that you found our service to be fast and straightforward, with quick approvals on the same day. It’s our priority to provide friendly and modest service without cutting corners. Your satisfaction is our goal, and we appreciate your feedback as it motivates us to continue delivering excellent service. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Jvallejowove23, thank you for taking the time to leave us feedback about your experience with us. It’s concerning to learn that you felt our service was inadequate and that you encountered issues with your vehicle. We strive for professionalism and transparency, and it's troubling to hear comments suggesting otherwise. Your feedback is invaluable, and we'll address this internally to ensure it doesn’t happen again. Please reach out directly so we can assist you further and work towards a resolution. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Amoreloveletter, Thank you for your positive feedback about David! We're delighted to hear that he was able to help you find exactly what you needed for your car. Our team is committed to providing excellent service, and it's great to know that David made a difference in your experience. We appreciate your support and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Michael.watkins, Thank you for your kind words about Elia Torres! We're thrilled to hear that he provided you with an extremely professional service during your oil change and car wash. It’s wonderful to know that our team is making a positive impression and that you appreciate our commitment to quality. We strive to hire the best, and it’s clear that Elia embodies those values. Your feedback motivates us to continue delivering exceptional service. We look forward to serving you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Edlengyon, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Jcristerna.05, thank you so much for your positive comments about our team here at Clay Cooley Nissan! Your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello James.booker65, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000