David Stevens

Since we live in Orange county we will be more inclined to use Fletcher Jones Audi facilities for services. What brought us to Fremont was the superior choice of new A5's on your website. And then, you h to use Fletcher Jones Audi facilities for services. What brought us to Fremont was the superior choice of new A5's on your website. And then, you have advisors such as Dante that are truly exceptional in their knowledge and their commitment to customer satisfaction and assignment completion. You truly have a great team and we regret to be too far away to enjoy them. More

Report | Print

THEY ACCIDENTALLY AUCTIONED THE CAR OFF AFTER SIGNING A BILL OF SALES AND ALL DMV PAPERWORK WITH ME!? Sunday - I finalized an all-cash deal with David Stevens and signed all the legal paperwork in thei BILL OF SALES AND ALL DMV PAPERWORK WITH ME!? Sunday - I finalized an all-cash deal with David Stevens and signed all the legal paperwork in their Finance office. Instead of taking a deposit, they offered to get the car ready and deliver it to my home and collect a check on Monday! Sounds great! Monday - I called when the promised delivery window passed and I did not hear from anyone, and was told they are too busy and need to reschedule the delivery to Tuesday. OK, a little disappointed but that's fine. Tuesday - David Stevens left me a VM around noon: "I have some bad news ... I made a mistake ... I didn't pull that car off my auction list and it's sold this morning at auction ... I can't back that out." David educated me during the negotiation that when the cars go to auction after sitting on the lot for 60 days, they are sold to another dealer under the Fletcher Jones family. If that's the case, why can't they just cancel the auction result, since it's all within the same company? I could not reach David live when I called back. I then called the GM Alex Shikhmuradov later. Alex apologized and said he will call me back. Friday - Received a VM from Brain of Service Depart: "I just want to congratulate you on your new Audi!" I guess their left hand does not know what their right hand is doing. The following Monday - GM Alex wrote me an email: "As I promised you I was able to find a nicer car for us ... it will go through service to make sure everything is 100% good and I will send you more details ... I will be in touch later today or tomorrow at the latest." It's now the following Friday. I still have not heard back from GM Alex on the status of that "nicer car". So the saga continues. More

Report | Print

Loved the pickup and delivery! Thanks to the manager and the guys who delivered/picked the guys who delivered/picked More

Report | Print

Great honest and straight forward communication, very efficient processing, great service and experience all together! Highly recommend David Stevens - as a sales person he has provided exceptional supp efficient processing, great service and experience all together! Highly recommend David Stevens - as a sales person he has provided exceptional support and help with setting everything up and and answering all follow up questions. More

Report | Print

Your service advisor David De La Torre was outstanding Your service advisor David De La Torre was outstanding knowledgeable very professional and respectful was a pleasure dealing with him. Will be bac Your service advisor David De La Torre was outstanding knowledgeable very professional and respectful was a pleasure dealing with him. Will be back for service and to buy when I am ready to do that will recommend your dealership to friends thank you for the great service More

Report | Print

I visited Audi Fremont right after Thanksgiving and David Stevens helped me with a Q5 hybrid SUV. He was fabulous! Kind, thorough, and knowledgeable. He didn't apply any pressure but instead was respectful o Stevens helped me with a Q5 hybrid SUV. He was fabulous! Kind, thorough, and knowledgeable. He didn't apply any pressure but instead was respectful of my automotive needs and simply guided me through the process. Before leaving he introduced me to Samantha who added her perspective to purchasing an Audi. Again, no pressure, just solid advice and an invitation to come back once the SUV I wanted arrived. My visit was followed up with emails from 3 others within the organization. I wasn't quite sure if they all knew that they were contacting me but it was a nice gesture. I highly recommend Audi Fremont. It was a really good experience! More

Report | Print