David Souza

The dealership was not honest or thorough about their cars. I was sold a car that was thought to be certified but I quickly discovered that the “certified” checklist was not followed and I was sold a pro cars. I was sold a car that was thought to be certified but I quickly discovered that the “certified” checklist was not followed and I was sold a problem car. When I confronted the dealership about the problems, I was made to feel like I was a burden. I experienced employees gossiping about me and my situation. The only saving grace was fawad, another salesman- he made sure that I ended up with a quality car. He has a great sense of humor and patience. He is the only person I would recommend. More

Report | Print

Imperial is great and David S was great as our sale representative. Also, the paperwork when smoothly. representative. Also, the paperwork when smoothly. More

Report | Print

I came in with an idea of what I wanted but was just looking around and had some question. David helped me out. He was very friendly and informative. Make sure to see David if you are looking to buy a looking around and had some question. David helped me out. He was very friendly and informative. Make sure to see David if you are looking to buy a car. More

Report | Print

I worked with Devin when I brought my rav in for service. He made it a quick and easy experience. Definitely will be continuing to service at imperial. He made it a quick and easy experience. Definitely will be continuing to service at imperial. More

Report | Print

I've had many issues with this dealership in the past while leasing my car and many in the sales and service departments treated me like a "dumb female". My registration was messed up and never fixed my while leasing my car and many in the sales and service departments treated me like a "dumb female". My registration was messed up and never fixed my this dealership. However it is close to where I live so I come here for service. They FINALLY hired someone with customer service skills who is attentive and knows how to communicate and her name is SOAMY MORALES! She was incredible and washed out the bad taste this dealership has given me in the past. While I will never go back to the sales department, I think I will only ever deal with Soamy going forward. Thank you for taking such great care of me and my car. She gets 5 stars but deserves waaaay more. More

Report | Print

Dave Souza was very patient and really listening to my needs. I am happy with the way I was able to turn in my lease and get a new one at a payment that is within my budget. Ask for Dave to help you with needs. I am happy with the way I was able to turn in my lease and get a new one at a payment that is within my budget. Ask for Dave to help you with your next car lease or purchase. More

Report | Print

Devin was my advisor. He was very friendly and the service was completed quickly. Would highly recommend He was very friendly and the service was completed quickly. Would highly recommend More

Report | Print

My experience at Imperial Toyota was most pleasant. After visiting several dealerships Imperial showed the most interest in my business. Dave provided a thorough demonstration of the features the Camry After visiting several dealerships Imperial showed the most interest in my business. Dave provided a thorough demonstration of the features the Camry offers. Dave also insisted on a test drive. He was the only dealer to offer this. I asked about a trade in, and Eric came through with a terrific offer. Desiree in the finance department explained in detail all of the necessary forms and extended coverage plans. The Imperial team provides superior customer service. More

Report | Print

It was the first time we had been to imperial Toyota. Our experience went well, the staff was very accommodating and friendly. They went above and beyond in making our experience a very pleasant and enjo Our experience went well, the staff was very accommodating and friendly. They went above and beyond in making our experience a very pleasant and enjoyable one. We left that day with a beautiful brand new 2023 Toyota RAV4, that we absolutely love. More

Report | Print

While frantically looking for a new car, I was recommending imperial Toyota in Milford! The customer service and management were extremely helpful! Although I did not know exactly what I wanted, t recommending imperial Toyota in Milford! The customer service and management were extremely helpful! Although I did not know exactly what I wanted, they picked the perfect car for me! I ended up leasing a Toyota Corolla cross and couldn’t be happier! More

Report | Print