David Silva

Everything start to finish was perfect I love my new vehicle and the sales help was top notch Could not be happier vehicle and the sales help was top notch Could not be happier More

by JENNIES2400 Verified Customer Verified Customer

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90% of the answers to my questions were "I don't know. " Starting from the service manager then Lydia. Which warranty am I covered by? Will my the ordered parts fix my car? When will the parts arrive? Eve " Starting from the service manager then Lydia. Which warranty am I covered by? Will my the ordered parts fix my car? When will the parts arrive? Every question, I don't know. Lydia (service personal) told me I needed catalytic converter because of damaged honey cones. Guess what??? The catalytic converter was NOT replaced. They kept my Buick Enclave almost 4 weeks without communication until I threatened to call corporate. That's when I got a call saying my car was ready. Lydia also promised a 10% discount on the $740. That also didn't happen. I am happy to have my Enclave back in my possession though. I'm just not happy with that service team for the second time!!! More

by TECHWELL Verified Customer Verified Customer

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Everyone at Empire GMC was very helpful The service was good and my truck was done very quick good and my truck was done very quick More

by JOHNMATERASSO Verified Customer Verified Customer

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The whole purchasing experience was great. No complaints. The sales dept was amazing and the sales manager was even better. Went out of his way to to satisfy me No complaints. The sales dept was amazing and the sales manager was even better. Went out of his way to to satisfy me More

by nealfine Verified Customer Verified Customer

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I bought seven GMC trucks through the years and this is the worst experience that I ever had with this dealership poor relationship with the dealer and I was lied to and never told the truth and taking adv the worst experience that I ever had with this dealership poor relationship with the dealer and I was lied to and never told the truth and taking advantage of my kindness they were very disrespectful and very unfriendly and I will never deal or buy anything from this dealer or recommend this dealership to any of my friends the worst experience with the dealership was Empire Buick GMC of White Plains More

by 64tonyd Verified Customer Verified Customer

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Really listen to the customers and respond to customer needs. Comfortable waiting area, especially that I come in from the Bronx. needs. Comfortable waiting area, especially that I come in from the Bronx. More

by storres30 Verified Customer Verified Customer

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Nicely attention to the client and and rapid service in comfortable place in the waiting area. comfortable place in the waiting area. More

by ESTERLINGG Verified Customer Verified Customer

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I had a very horrible experience with them, I went to them to repair a noise that I was hearing in my car and the noise was never repaired and they instead replaced random things and have done horrible d them to repair a noise that I was hearing in my car and the noise was never repaired and they instead replaced random things and have done horrible diagnostics. More

by kangri70 Verified Customer Verified Customer

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Professional. Service oriented. Friendly. Trusted. Great! Accommodating. Team work. Listeners. Good mood. Assuring. Dealership personnel good. This survey bad Service oriented. Friendly. Trusted. Great! Accommodating. Team work. Listeners. Good mood. Assuring. Dealership personnel good. This survey bad More

by LEEGOLDENHOUSE Verified Customer Verified Customer

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Terrible service damaged my new vehicle. Body shop was supposed to fix it and made it worse. Body shop was supposed to fix it and made it worse. More

by JGM0 Verified Customer Verified Customer

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