David Randolph | Page 17

Purchased a new Sienna. Completed the sale. Went to the bathroom and when I came back was told everything I needed was all in the vehicle. Got home (an hour away) and rea Completed the sale. Went to the bathroom and when I came back was told everything I needed was all in the vehicle. Got home (an hour away) and realized I was not provided ANY of my paperwork. Not even my temporary registration card to legally be able to drive the car. It's now been 3 days and I still don't have the paperwork despite 10+ calls/emails to the dealership and being told it would be sent via overnight mail. Was told by Daniel that the temp reg form can't be sent via email. Was told by Sebastian that I don't need the form to legally drive the car. A majority of my time spent purchasing the car was declining additional film coats, paint protection, leather protection, extended warranties, etc. Annoying but can be overlooked if the job they needed to do was actually done right. We all make mistakes. It's how we respond to mistakes that defines our character. Their lackluster response and seeming indifference makes it an easy choice to not return to this dealership in the future. More

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