David Ramoutar

This place sold me a vehicle. The experience was good, it's that service dept. Horrible from the start. The first contact resulted in my car being held for 30 days with me having The experience was good, it's that service dept. Horrible from the start. The first contact resulted in my car being held for 30 days with me having to foot the bill for a rental. Mind you I was having my center console charging port changed. I had to nearly threaten them to release my car, and please note the charger still did not work. I went back on three other occasions to lean the charger they were putting in was not compatible. The one that is only worked for 6 months costing me well over $1000.00 and time. The there is the time I was having my AC compressor changed and they never re-hooked up the transmission fluid line, that was a flat-bed and a few hundred dollars. Then there is my key fob. I took it in with all push door buttons working, now only two work. Lastly the service dept. wanted to do some kind of explorative search for a short that effects my center charging port and sunroof. The price, to start, upwards of $700.00. Research shows the wiring in the center arm rest frays and shorts out that fuse. I refused this money give away, they gave me back my vehicle with every thing they were working on as is . Its the worst service ever and one would be wise to stay far away from this service Department. Wish I could show you the pictures!. More

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Very professional and honest . No bait and switch tactics,right to the point. Explained all the features and options at delivery. No bait and switch tactics,right to the point. Explained all the features and options at delivery. More

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We have been getting cars here for the last 25 years. Charlie Albanese is our salesman and is second to none. He is always available to answer any questions or concerns. Great team here including the man Charlie Albanese is our salesman and is second to none. He is always available to answer any questions or concerns. Great team here including the manager Phil. More

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I brought my car in for service Saturday April 13, Oil change and inspection. They called me to say my car needed other service so I said OK. I picked up the car right before closing. When I got home I no change and inspection. They called me to say my car needed other service so I said OK. I picked up the car right before closing. When I got home I noticed scratches on the hood and under the hood the air cleaner outlet duct has this brown crud on it. And when you put the AC on you smell cleaner fluid. So I had to wait until Monday April 15 to call when they opened. Just so you know the car only has 3800 miles on it and I put it away for the winter, so it's never in the snow or the salt on the roads. So I brought the car there Monday April 15 to show them and they said they would get back to me. Nobody calls and every time I call I was told the manager was not in. Today is April 18 and I called and they told me they would call right back to me. I waited and nobody called. So I gave them plenty of time before I had to write this review. I spent over $600.00 so I think I deserve a little courtesy to have this taking care of. You think they would take responsibility and not blame me. when I took my car in I checked it all out, there were no issues but they said that's the way I brought it in. So I told them they lost 2 customers, my wife who needs a car and service and me. And I told them I would never recommend this place they could care less. Don't never buy from this dealership because you will be sorry. More

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Working with Charlie Albanese was a pleasure… he explained everything I needed to know about my new XT5 this was my 5th car from BicalCadillac and looking forward to buy from Charlie again.. service explained everything I needed to know about my new XT5 this was my 5th car from BicalCadillac and looking forward to buy from Charlie again.. service department is also great working with David More

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Very bad service I am here 5 times to repair my new car 8000 miles on the car in 8 working days I am here nothing yet it’s a lease car still no good iam tired lease expired on April first waiting to bu 8000 miles on the car in 8 working days I am here nothing yet it’s a lease car still no good iam tired lease expired on April first waiting to buy the car believe me no Body car thank you More

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Salesman Is Charlie Albany's was great the service departmentIt's with my car and what's very courteous and quick departmentIt's with my car and what's very courteous and quick More

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ALWAYS treated like their family, with my best interest truly in mind at all times! truly in mind at all times! More

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Been buying and leasing from Sammy for over 20 years. Top notch sales and services both the Owner, Sammy and his salesperson, Charlie Albanese are very welcoming and , reliable and responsive. You feel a Top notch sales and services both the Owner, Sammy and his salesperson, Charlie Albanese are very welcoming and , reliable and responsive. You feel at home in their showroom. More

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Charlie Albanese was very helpful, he took a great deal of time to explain all the features of the vehicle, which made my decision so much easier. I would recommend Charlie Albanese and Bical Auto Mall to of time to explain all the features of the vehicle, which made my decision so much easier. I would recommend Charlie Albanese and Bical Auto Mall to anyone. From Sales, to Service to Finance everyone is excellent. More

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