David Nunez

Purchased a new 2026 Buick Encore GT on 29 December 2025. Noticed right away that the radio would not hold a signal. Goit an appointment on 16 Jan 2026. After a presumed diagnostic it was determined that the Noticed right away that the radio would not hold a signal. Goit an appointment on 16 Jan 2026. After a presumed diagnostic it was determined that the "telematics control module" would need to be replaced. It would take 3-4 days to get a new module. After 1 week Bill Kay was contacted and was told that the component had serious backorder and a date could not be determined. 13 Feb brought the vehicle back to have new module installed. On the way home radio acted the same way. Called and was told to make another appointment so a diagnostic could be performed and a test drive would be needed.. Brought the car back on 20 Feb. The same technician that installed the module advised that a test drive would not be needed and the antenna mast was missing. That should have been installed when the car was prepped for delivery. I am now concerned that the car was never prepped properly More

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Need more loaner cars. My car was there for 2 days. I was #4 on the list. Not sure if I'd bring it back for service or go to another dealership. My car was there for 2 days. I was #4 on the list. Not sure if I'd bring it back for service or go to another dealership. More

by Blh131 Verified Customer Verified Customer

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I always thought that Bill Kay as a dealership was a rip off. This visit again confirms it. Their labor rates must be close to $200 an hour. An hour and a half of work cost close to $300. Only went because off. This visit again confirms it. Their labor rates must be close to $200 an hour. An hour and a half of work cost close to $300. Only went because I needed a part from Buick. Usually I take my business to another Buick dealer. More

by MESS6008 Verified Customer Verified Customer

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Dealer was on top of it! Service was quick. Sales was amazing Great experience overall! Service was quick. Sales was amazing Great experience overall! More

by TIMOTHYDIVIRGILIO Verified Customer Verified Customer

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Jovi was so kind and helpful! I will keep coming to Bill Kay because of her great customer service. I will keep coming to Bill Kay because of her great customer service. More

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David kept me informed as to the progress of the repair of my car and the end result was perfect of my car and the end result was perfect More

by pondmaker50 Verified Customer Verified Customer

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I recently bought a Buick Envista from this dealership, working with Jason. That process was smooth and easy. I’ve since worked with David in the service department. That process, also, was smooth and e working with Jason. That process was smooth and easy. I’ve since worked with David in the service department. That process, also, was smooth and easy. Everyone that I’ve had contact with at this dealership has been wonderful to me. More

by AAL14855 Verified Customer Verified Customer

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Always helpful, honest, and timely! I've always had great care with the service and techs! I've always had great care with the service and techs! More

by brentp256 Verified Customer Verified Customer

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Service wait, was too long my last two visits! Not the usual at this dealership, maybe you are short of staff right now! Not the usual at this dealership, maybe you are short of staff right now! More

by MJWK11 Verified Customer Verified Customer

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Liked my our service team better, they seemed to be more friendly. The new team is just about business friendly. The new team is just about business More

by Goldenegl1 Verified Customer Verified Customer

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