David Nathan

This dealership is like no other. It is friendly and at the same time very helpful but not pushy.Justin is the best.He was so helpful and just a great person to speak with and deal wit It is friendly and at the same time very helpful but not pushy.Justin is the best.He was so helpful and just a great person to speak with and deal with.Definitely would recommend. More

by SPGRANDPA228 Verified Customer Verified Customer

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Fast, courteous and always a pleasure to do business with. I have been with the dealership for 6 years, and have no plans to change that. with. I have been with the dealership for 6 years, and have no plans to change that. More

by LORIJJ33 Verified Customer Verified Customer

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I have a history with these gentlemen. My interactions with them have always surpassed my expectations. This latest interaction was due to my 2021 mars orange Kia Soul being totaled in a My interactions with them have always surpassed my expectations. This latest interaction was due to my 2021 mars orange Kia Soul being totaled in an accident. I asked Kustin to find me another the same, but newer, and he delivered. Very happy. More

by MICHELEBOYLE728 Verified Customer Verified Customer

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Best car buying experience of my life! Justin was amazing! He went out of his way to get me the exact car I was looking for! He was efficient during the sales and delivery processes, wh Justin was amazing! He went out of his way to get me the exact car I was looking for! He was efficient during the sales and delivery processes, which we really appreciated. The finance department couldn’t have been more efficient! I highly recommend this dealership! More

by TRISHWANG11 Verified Customer Verified Customer

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John Bruso was very helpful did a very good job John did not rush us and allowed us to make good decisions not rush us and allowed us to make good decisions More

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The dealership and its employees are very nice. The atmosphere is very sale orientated and would like to see a more people approach. Affordability should be discussed more. Also when a new vehicle The atmosphere is very sale orientated and would like to see a more people approach. Affordability should be discussed more. Also when a new vehicle is purchased or leased I think the 1st service visit should be free. You insist on the customer bringing the business back to the dealership but it's not necessary. Not to mention having the 1st service visit on the house shows the customer how vested the dealership is on you, the customer.... More

by moord003 Verified Customer Verified Customer

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Very disappointed with total delivery of Telluride, 2 small chips in windshield, which I guess they didn’t notice even though they said they replaced new front wipers as well as dime size dimple under pa small chips in windshield, which I guess they didn’t notice even though they said they replaced new front wipers as well as dime size dimple under passenger door handle again not noticed when they detailed car or forgot to tell me about either blemish on a $42900 purchase. Was going to recommend them to a friend, but cannot in good conscience after these items and rushed details of car delivery. I wasn’t even shown where fuel release or how to open fuel door More

by RONFASONE Verified Customer Verified Customer

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The salesmen were excellent, same for Sean in Financing office, and the service area fixed my problem on short notice so I was very happy overall. My only complaint was the lack of in house options that w office, and the service area fixed my problem on short notice so I was very happy overall. My only complaint was the lack of in house options that were not there for my need/request for installation, i.e., trailer hitch and body side molding. These options were available when I bought my 2019 at Hyundai in town for my Santa Fe at LIA which almost caused your outfit to lose a sale. I will do the trailer hitch on my own thru Amazon. More

by DLMILLSJR74 Verified Customer Verified Customer

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I have purchased 4 vehicles from this dealership. They have been fair and competitive with pricing, do not use pressure tactics, and are very responsive to questions and/or issues after the sale. They have been fair and competitive with pricing, do not use pressure tactics, and are very responsive to questions and/or issues after the sale. More

by rwilsonct Verified Customer Verified Customer

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This dealership should be absolutely ashamed the way they treat customers!! They sold me an unsafe car that I was driving around in with my 2 children for months waiting on a loaner car/diagnosis from them s treat customers!! They sold me an unsafe car that I was driving around in with my 2 children for months waiting on a loaner car/diagnosis from them still 5 MONTHS LATER!! Another Kia dealership got me a loaner in a week! They made me wait and drive my car unsafe in snow and ice with “SUMMER” tires they sold me the car with, NOT the all season it was supposed to have!! They should be ashamed!! I was searching for a car and ultimately found one at Gary Rome and made an appointment to see the car the next day. My appointment was confirmed by someone at the dealership and my family and I went the next day (an hour away) to see/drive the vehicle. Upon arriving we learned that management was driving the vehicle as a personal car and was dirty with multiple car seats in it. I could not fit my family for a test drive and now had wasted my time driving all the way there. I was actually baffled and extremely disappointed. I was then given an option to test drive another vehicle. Long story short I had a new salesman that gave me wildly incorrect information who I had to chase down to ultimately purchase a used car from (2021 Sorento with 31,000) miles from Gary Rome Kia. QUICKLY, I started noticing SEVERAL THINGS going wrong with the vehicle. The shifter getting stuck multiple times, I would put it in drive and it would roll back, put it in reverse and it would go forward, then ultimately putting it in drive and it NOT moving!!! Also, extremely frustrating when pushing the pedal to accelerate the gears were not appropriately shifting as well. Then the brakes were “supposedly new” and new front calipers put on before purchasing the car which ended up not being the truth since the brakes were failing. Lastly, there is a cold start banging in my tires when I make a hard turn with the steering wheel to make 3 point turns. Car being incredibly inferior husband emails and calls the sales manager and ZERO RESPONSE! He now takes a day and drives there. Management not wanting to hear any of it directs him to the service department where the car was diagnosed with faulty brakes, and they had to recalibrate the computer. I had to return to have them fix the breaks, but then had to return AGAIN to have them diagnose the banging. After taking another day off from work and returning a third time I Insisted to speak to sales manager who refused to speak to me and told us to find someone else since he was in a meeting. I needed a loaner car since this is a cold start problem they couldn’t hear after driving an hour to get there. How am was 18 on the loaner car list, just purchasing this car! Its March and I still am on the “Loaner List”. Tristan and Ivy in the service department messaged me January 28th that I was at the top, STILL NOTHING!! I didn’t want to leave with this vehicle YET AGAIN NOT FIXED OR DIAGNOSED! I wanted to leave it until it was fixed, and NOBODY could or would help me. A sales manager did speak to me and the service manager who then tried to brush me off to another kia dealer closer to me. I understand this is frustrating for the service department, they are trying to resolve the issues, but 3 visits later and I still have to return! What about me, the customer who trusted Gary Rome to buy a car that was supposed to be inspected before selling it to me?! Purchasing the car a month prior sales also should be assisting with this issue. I drive two children around in this UNSAFE vehicle that I just made my first car payment on! I actually told them I do not want this car if in the 30+ days I have owned it this much is wrong with it!!! The manager looked at me and said it depreciated the second I drove it off the lot. WHAT KIND OF CUSTOMER SERVICE IS THIS?!!! How do they get away with how they treat customers! Overall this car should NOT have this many issues a month later…PERIOD!!!!! DO NOT PURCHASE FROM GARY ROME….PERIOD! Go to other Kia dealership! More

by NotGaryRome Verified Customer Verified Customer

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