David Hutchinson

Unable to reach or speak with any service advisor. Telephone calls and messages are never answered or returned. Was there to purchase a part, and to my dismay and horror I could hear someone yelli Telephone calls and messages are never answered or returned. Was there to purchase a part, and to my dismay and horror I could hear someone yelling “only appointments, only appointments…”. I left feeling unwelcomed. More

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I received the usual, exceptional care from Service Dept. Last week I brought my 2006 SLK 350 in for some maintenance. As always, Dave Hutchinson did a fantastic job as well as Zach Baum. Zach assisted me wh Last week I brought my 2006 SLK 350 in for some maintenance. As always, Dave Hutchinson did a fantastic job as well as Zach Baum. Zach assisted me when I first arrived, while Dave was dealing with a customer (busy morning). I really liked that! These guys really do work as a team. I have only great things to say about Dave and his team ever since 2008 when I purchased the SLK. Dave has been more than just a maintenance manager, he takes great pride in what he does and seems to have a stake in the care and feeding of my vehicles. That is something you just don't find very often in the world today. I know that when I bring my car in for service, its going to get done right by people who know there stuff. That includes Dave and his entire team. First class professional service from a guy who takes pride in his work. More

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I rarely write reviews My experience was excellent. Moreover, it was such a contrast to other experiences I've had with dealerships that I felt I should take the time to do My experience was excellent. Moreover, it was such a contrast to other experiences I've had with dealerships that I felt I should take the time to do a review. The sales and price discussion was forthright and I never felt like I was being "gamed". In fact, when I walked in Ramesh was busy with another customer so Abdul immediately took care of me and mentioned that the cost quoted for the tags was a little higher than necessary because the SLK was a lower weight class. I bought a used vehicle and the oil service light cam on during the test drive. They checked to see if the oil had been changed when it was put into inventory and just forgotten to reset the reminder. They said they had not and changed the oil while we were doing the paperwork. On the way home, I had a problem with the door locking switch when I went over bumps I called Ramesh and he immediately said they would take care of it (even though this is not included in the 30 day warranty). And they did. I came in a few days later, was given a loaner car and the problem was fixed in a couple of hours. All was done graciously and without charge. The service representative who pitched in to get me started because my assigned service adviser was tied up with another customer looked at my record and immediately said, "Oh you just bought this. Thank you for your business." In my experience, they really "walk the walk" of treating their customers very well - by every employee that I encountered even incidentally. More

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I worked with Dave Hutchison, our service advisor. Dave was professional, knowedgeable, friendly and answered all of our questions. He made our visit very easy and arranged for us to have a loaner vehicle was professional, knowedgeable, friendly and answered all of our questions. He made our visit very easy and arranged for us to have a loaner vehicle. He really knows his business. I would be pleased to recommend Dave to anyone who has occasion to visit the dealership for service. More

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My first visit with EuroMotors of Germantown was the service department (Dave Hutchinson) with my 2011 SLK. From "check-in" to "check out" Dave and the entire staff went above and beyond to make sure t service department (Dave Hutchinson) with my 2011 SLK. From "check-in" to "check out" Dave and the entire staff went above and beyond to make sure that I was not only comfortable waiting, but kept me informed with frequent status updates. It also helped that they have a "5-star" waiting area! That was a huge reason my wife and I went back to EuroMotors in Germantown when we decided to trade-in the 2011 on a 2014. Jon Charles, our sales consultant was fantastic to work with from start to finish. He was extremely knowledgable and paid attention to exactly what we wanted, making the entire process a pleasant experience. Narsh Smith, the finance manager, was also very personable and made the transfer and final paperwork quick, smooth and painless! Even the young man (sorry, I didn't get his name) transferring my organzational plates did it with a huge smile and paid attention to detail. I will and already have recommended EuroMotors of Germantown to friends & family. Excellent job by everyone! More

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Purchased a new ML350. No dramatics to reach a fair price here, just a friendly (and sometimes joking) attitude. Larry is a most knowledgeable sales rep. I am a repeat buyer, having purchased a ML350 in ' here, just a friendly (and sometimes joking) attitude. Larry is a most knowledgeable sales rep. I am a repeat buyer, having purchased a ML350 in '05. The dealership has serviced my car since then and will continue to do so with the new one. My service advisor and the maintenance crew have been exceptional! I have recommended this dealership to my friends too. This is how it should be. More

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I had been taking my sedan to this dealer for service and I had been taking my sedan to this dealer for service and was impressed with their attitude and friendly way. When I decided to replace my 11 year o I had been taking my sedan to this dealer for service and was impressed with their attitude and friendly way. When I decided to replace my 11 year old S-sedan, this was my first stop shopping. Not only was Abdul considerate of our needs, he went way beyond being curtious and caring about our satisfaction. He even dealt with my need for a color change without anything but sincere and helpful attention. Obviously, I will continue returning to Euromotor cars in Germantown. More

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I have been a Mercedes owner since 2004. I have always used Germantown Euromotorcars for service both under warranty and out of warranty. They have consistently done a good job on the car, priced the ser used Germantown Euromotorcars for service both under warranty and out of warranty. They have consistently done a good job on the car, priced the service well, and most of all, served me as a valued customer. They give me a mercedes loaner, they wash my car inside and out, they are on time, and the place is clean. I also recommend Dave Hutchison as a service manager. He is friendly, straighforward, honest and easy to talk with. Highly reccommend Dave.... More

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I needed to bring my recently purchased Mercedes to a shop for a MD safety inspection. I was a little apprehensive of taking the car to a dealer given that the cost can be higher that an independent ser shop for a MD safety inspection. I was a little apprehensive of taking the car to a dealer given that the cost can be higher that an independent service shop. However, I did a little shopping around by phone and found that their cost is in line with others around. I decided to try this dealer out and see how the overall experience would go. To say that I was pleasantly surprised is an understatement. The service department and Dave in particular were amazing. They should be a model for an industry that is plagued by shoddy work and missed expectations. I don't know about the car buying experience with this store, but I will say that the next time I need any service done on my Mercedes, I will be calling these guys first. Some of the things that stood out for me were: ease of dropping off my car and getting checked in, speed in getting a loaner car (Enterprise desk is right next to the service desk), call-back time (about 2 hours) to discuss what needed to be done to the car, meeting their stated repair time, receiving a call and an email stating the car was ready (invoice was attached to the email), quality of the work, washing the car, the comfortable waiting area, and coffee! Thank you Euromotorcars of Germantown! More

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Their extended warranty is so full of holes you could drive a Mercedes Bus through it. The claimed that something that clearly should be covered was not explicitly included (nor was it explicitly exclude drive a Mercedes Bus through it. The claimed that something that clearly should be covered was not explicitly included (nor was it explicitly excluded) and wanted $900 for a simple job More

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