David Hill

Took vehicle in for regular service. Was told it had a bad front motor mount. I explained to Leymi I had the PREMIUM extended warranty and according to my copy of 'terms and conditio Was told it had a bad front motor mount. I explained to Leymi I had the PREMIUM extended warranty and according to my copy of 'terms and conditions' it should be covered. Leymi informed me it was NOT covered. I needed car back as soon as possible, so i agreed to pay for repair myself. Upon returning home, I called Ford and found out is WAS covered. It took me calling Davis Hill , in finance, from whom I purchased extended warranty from, then to be 'handed off' to M.M. Ross who seemed to not want to 'give me the time of day' about rectifying my problem. O took copies of "term and conditions' and repair bill down and personally handed them to him. He said he would get back to me in a 'day or two'. 4 WEEKS later NO response, so I finally got in touch with Josh Fichter, the GENERAL manager and he looked into it and agreed it WAS covered and I would have refund coming in mail. That was THREE weeks ago and NO refund.Seems this managements word isn't worth much. Dealership already lost one vehicles sale to my immediate family. Looks like I need to find a Ford dealership whose word means something these days.. Back a few years ago, when Terry Rich was GM, NONE of this would have dragged out as long as this has.. STILL WAITING John Kulak More

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Lewis was tremendously quick with answers to my questions. He is a very respectful representative of 5 star ford questions. He is a very respectful representative of 5 star ford More

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Alfred was a very good no hassle salesman, great experience. Finance office was a good positive experience. experience. Finance office was a good positive experience. More

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Great experience! I enjoyed working with my salesperson, Alfred, who has been at the dealership for almost 20 years. This dealership has solid, efficient customer serv I enjoyed working with my salesperson, Alfred, who has been at the dealership for almost 20 years. This dealership has solid, efficient customer service and clearly treats their employees well to have such a long tenured employee! More

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Rick Dike is the absolute best! He came in on his day off to finish my purchase. He had me out the door and back to work by 10A.M. The experience of buying my very first brand new v He came in on his day off to finish my purchase. He had me out the door and back to work by 10A.M. The experience of buying my very first brand new vehicle was flawless. The team at 5 star North Richland Hills have always done me right every vehicle I have ever purchased has come from them. Thank you for being such an amazing place to do business with. More

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The team at Five Star was incredible throughout the entire process - from Sales & Financing through Accessories. I specifically worked with Rick Dike, Lee Clanton, David Hill & Sam Oreggio - their enth entire process - from Sales & Financing through Accessories. I specifically worked with Rick Dike, Lee Clanton, David Hill & Sam Oreggio - their enthusiasm, knowledge, and the seamless experience they provided really stood out to me. They were honest, fair, and hassle free. I will be giving them my business in the future for my kids vehicles and would recommend anyone to visit 5 Star NRH to give them a try before making a final purchase. More

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Mr. Lewis Bass provided additional assistance and made sure we were taken care of throughout the process, he even provided courtesy transportation from our home to the dealership to complete our purchase. sure we were taken care of throughout the process, he even provided courtesy transportation from our home to the dealership to complete our purchase. More

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Responsive and organized! These folks communicated well, with me, and each other. I had one point of contact that kept me informed at every step and when my requests were comp These folks communicated well, with me, and each other. I had one point of contact that kept me informed at every step and when my requests were completed. They had none of the “dealer add ons” you see at some dealers, and were transparent and knowledgeable. They were also quick. They had my truck ready when they said would including a detail which took less than an hour. Great team of folks there - definitely recommend. More

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Very professional through the entire process. This in turn made buying a new car the easiest I have ever seen before. The experience is well above any other dealer I have been to. It’s not even c This in turn made buying a new car the easiest I have ever seen before. The experience is well above any other dealer I have been to. It’s not even close. More

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Lewis was very helpful and let me know what steps were needed and what step was next. None of the “I’ll be back I have to let the manager look at this “ stuff everything was straight forward. When I’m rea needed and what step was next. None of the “I’ll be back I have to let the manager look at this “ stuff everything was straight forward. When I’m ready to buy another vehicle I will come back to Five Star Ford and work with Lewis More

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