David Hess

I bought my X3 from BMW of Owings Mills who advertised my car as having Remote Start. I took my X3 in for service in Sterling and was told it did not have Remote Start. I called and spoke to Ron, the sales car as having Remote Start. I took my X3 in for service in Sterling and was told it did not have Remote Start. I called and spoke to Ron, the sales manager at BMW Owings Mills, who said the ads are done "by a third party". I asked "So you do not stand behind the ad stating my car had remote start and it doesn't" and he said "No". Ron told me the vehicle is a 2021 X3 with the Executive Package, and during the initial COVID period, the manufacturer was pulling features from the packages/cars to "keep the chip count down". He was referring to the manufacturer as though it was not BMW manufacturing the vehicle, but some other company. I have gotten the runaround from Jeep and Toyota, but when I bought a BMW, I thought those days were over. To be told BMW of Owings Mills does not stand behind their ads for their vehicles and does not stand behind the fact that BMW Manufacturing ripped off their own customers, it seems that not taking responsibility/ownership of an issue is a contagious condition and luxury brands are not immune. So Buyer Beware if dealing with BMW of Owings Mills. They will not make things right. More

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Great experience. They made it very easy for me to buy. Very trustworthy sales associates They made it very easy for me to buy. Very trustworthy sales associates More

by rivermelliott Verified Customer Verified Customer

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Great Service - Everyone was awesome. Everyone went the extra mile to provide great service. Excellent Service. Everyone went the extra mile to provide great service. Excellent Service. More

by wendell.stokes Verified Customer Verified Customer

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I had a great experience at Safford of BMW. Miguel (sales), David (manager), and Jesse (finance) were all professional, prompt, and honest throughout the process. They handled everything smooth Miguel (sales), David (manager), and Jesse (finance) were all professional, prompt, and honest throughout the process. They handled everything smoothly—managing the paperwork and registration for a Maryland sale while coordinating all the details for California registration. The whole team was helpful, straightforward, and made the out-of-state process hassle-free. More

by jk1313 Verified Customer Verified Customer

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My sales lady was very attentive and made buying the car an easy experience She ordered me the car I wanted and left nothing out.. Very good. an easy experience She ordered me the car I wanted and left nothing out.. Very good. More

by drbhb Verified Customer Verified Customer

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