David Hess

The staff are always polite courteous friendly and professional. They take time to explain everything and every step so I understand what is going to happen, they are knowledgeable. I am always made t professional. They take time to explain everything and every step so I understand what is going to happen, they are knowledgeable. I am always made to feel that I am a valued customer. More

by prescolg49 Verified Customer Verified Customer

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I have been coming to BMW of Owings Mills for nine years, for service and to purchase new BMWs, and have always received consistently outstanding service from the service and sales departments alike. Unlike for service and to purchase new BMWs, and have always received consistently outstanding service from the service and sales departments alike. Unlike other dealerships, BMW of Owings Mills treats you with respect and professionalism which is very much appreciated. Mark and Michelle in the service department are simply a pleasure to work with and clearly are dedicated to outstanding customer support. I highly recommend the service department of BMW of Owings Mills! More

by CountrySquire Verified Customer Verified Customer

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We purchased two cars from David and Brice and their customer service was excellent. They worked with me on the car prices!! customer service was excellent. They worked with me on the car prices!! More

by Ankurgulati Verified Customer Verified Customer

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I felt the process of getting it done was simple, however every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my dr every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my driver side seat and someone attempted to wipe it which left the seat dark and shiny. My car is a BMW X7M 2024. When bringing it to the original place that I bought it, I would hope a 130k car would be handled with car. It was treated like a beater. I am nervous to return for my next service. I've also had occasions where the music was on different channels and the driver seat is never repositioned back correctly. I would have expected more from BMW service center and each time I return I'm disappointed. More

by olanphar Verified Customer Verified Customer

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Quick and straight to the point. He really worked with me on the deal. Fantastic He really worked with me on the deal. Fantastic More

by SHADI18888 Verified Customer Verified Customer

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Purchasing a vehicle is widely known to be a stressful and expensive process. As a buyer, I wanted to feel confident that I was getting a fair deal and that the process would be as smooth as possible. Dav and expensive process. As a buyer, I wanted to feel confident that I was getting a fair deal and that the process would be as smooth as possible. David truly understood this and acted accordingly, delivering an outstanding experience. He brought an attitude of care and fairness that made a real difference. Thank you so much for your help, David! Imran, helped finish the deal with delivery and an indepth review of the BMW. Thank you as well. More

by dbeil Verified Customer Verified Customer

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I bought my X3 from BMW of Owings Mills who advertised my car as having Remote Start. I took my X3 in for service in Sterling and was told it did not have Remote Start. I called and spoke to Ron, the sales car as having Remote Start. I took my X3 in for service in Sterling and was told it did not have Remote Start. I called and spoke to Ron, the sales manager at BMW Owings Mills, who said the ads are done "by a third party". I asked "So you do not stand behind the ad stating my car had remote start and it doesn't" and he said "No". Ron told me the vehicle is a 2021 X3 with the Executive Package, and during the initial COVID period, the manufacturer was pulling features from the packages/cars to "keep the chip count down". He was referring to the manufacturer as though it was not BMW manufacturing the vehicle, but some other company. I have gotten the runaround from Jeep and Toyota, but when I bought a BMW, I thought those days were over. To be told BMW of Owings Mills does not stand behind their ads for their vehicles and does not stand behind the fact that BMW Manufacturing ripped off their own customers, it seems that not taking responsibility/ownership of an issue is a contagious condition and luxury brands are not immune. So Buyer Beware if dealing with BMW of Owings Mills. They will not make things right. More

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Great Service - Everyone was awesome. Everyone went the extra mile to provide great service. Excellent Service. Everyone went the extra mile to provide great service. Excellent Service. More

by wendell.stokes Verified Customer Verified Customer

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Great experience. They made it very easy for me to buy. Very trustworthy sales associates They made it very easy for me to buy. Very trustworthy sales associates More

by rivermelliott Verified Customer Verified Customer

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I had a great experience at Safford of BMW. Miguel (sales), David (manager), and Jesse (finance) were all professional, prompt, and honest throughout the process. They handled everything smooth Miguel (sales), David (manager), and Jesse (finance) were all professional, prompt, and honest throughout the process. They handled everything smoothly—managing the paperwork and registration for a Maryland sale while coordinating all the details for California registration. The whole team was helpful, straightforward, and made the out-of-state process hassle-free. More

by jk1313 Verified Customer Verified Customer

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