David Hensley

Clay Cooley Nissan responded

Hello Nene37811, We apologize for the inconvenience you've experienced. We take concerns about vehicle performance seriously and would like to investigate this matter further. Please contact our service department so we can assess your vehicle and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Mekia, Thank you for your kind words and for sharing your positive experience. We’re glad Floyd provided courteous and knowledgeable service, making your sale experience enjoyable. We appreciate your referral to friends and family and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Lajennifergreen7, Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again soon. Your satisfaction means a lot to us, and we appreciate your support. We hope to see you back soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Shahack0724, We’re sorry to hear about your experience. Our goal is to provide clear communication and support, and it’s concerning that you felt the process was inconvenient. If you attempted to return the vehicle early and were informed it would be repossessed, we apologize for any confusion or frustration caused. Please contact our customer service team directly so we can better understand the situation and find a resolution. Your feedback is important to us, and we appreciate the opportunity to improve our service. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Big Tex, Thank you for sharing your positive experience at Clay Cooley Nissan. We're thrilled to hear Floyd Mcgriff provided you with professional, knowledgeable, and patient service. Your recommendation means a lot to us, and we appreciate your trust. We look forward to serving you, your friends, and family in the future. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Jim.lemons0, Thank you for bringing this to our attention. We apologize for any confusion or inconvenience caused. Please note, we do not have record of any contact regarding a vehicle trade-in from the information provided. We would appreciate the opportunity to clarify and assist you further—please contact our team directly with additional details so we can resolve this issue promptly. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Chitonyjuma, Thank you for sharing your positive experience. We're delighted to hear that Clay Cooley helped you find your dream car and that you appreciated our downtown location and payment options. Customer satisfaction is our top priority, and we're glad we could assist in making your purchase enjoyable. We look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Saul5308, Thank you for your kind words. We're glad to hear that Sean made the process easy and that you were pleased with your vehicle purchase. Providing a smooth experience is our goal, and your feedback is greatly appreciated. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Sheri.brown1961, Thank you for your positive feedback. We're glad to hear that Mr. Sheppard took the time to ensure you understood everything and that your experience with Nissan was satisfying. Providing clear and attentive service is our priority, and we appreciate your recognition of our team's efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Maurovalle3, Thank you for your positive feedback. We're glad Leo could quickly identify the issue with your bird's eye camera and handle the repair efficiently. We strive to provide prompt and knowledgeable service to get you back on the road as soon as possible. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comese eclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000