David Hensley

Clay Cooley Nissan responded

Hello Horaceh20321, Thank you for your kind words and positive feedback about Mr. Floyd McGriff. We are delighted to hear that his kindness, patience, and expertise made your experience excellent. Providing exceptional service is our priority, and your recognition means a lot to us. We appreciate your trust and look forward to assisting you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 396 90 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Tlsifers73, Thank you for your kind words! We're glad our team could go above and beyond to assist you in getting into your vehicle. Your recommendation means a lot to us, and we appreciate your trust in our service. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Lct4427, We are sorry to hear about your experience. Your feedback is important to us, and we would like to understand more about what happened so we can address your concerns. Please contact us directly at your convenience so we can resolve this issue and improve your experience with us. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Nene37811, We apologize for the inconvenience you've experienced. We take concerns about vehicle performance seriously and would like to investigate this matter further. Please contact our service department so we can assess your vehicle and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Mekia, Thank you for your kind words and for sharing your positive experience. We’re glad Floyd provided courteous and knowledgeable service, making your sale experience enjoyable. We appreciate your referral to friends and family and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Lajennifergreen7, Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again soon. Your satisfaction means a lot to us, and we appreciate your support. We hope to see you back soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Shahack0724, We’re sorry to hear about your experience. Our goal is to provide clear communication and support, and it’s concerning that you felt the process was inconvenient. If you attempted to return the vehicle early and were informed it would be repossessed, we apologize for any confusion or frustration caused. Please contact our customer service team directly so we can better understand the situation and find a resolution. Your feedback is important to us, and we appreciate the opportunity to improve our service. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Big Tex, Thank you for sharing your positive experience at Clay Cooley Nissan. We're thrilled to hear Floyd Mcgriff provided you with professional, knowledgeable, and patient service. Your recommendation means a lot to us, and we appreciate your trust. We look forward to serving you, your friends, and family in the future. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000