David Hensley

Clay Cooley Nissan responded

Hello Dynamicdee69, Thank you for your kind words! We’re thrilled to hear that you found our team very helpful throughout the vehicle process and that we were able to meet your needs. Our commitment to our customers is a top priority, and it’s rewarding to know that it made a difference in your experience. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Fmguzan, Thank you for your feedback. We apologize for the experience you had during your recent visit, especially regarding the inspection and service quality. It's concerning to hear about the damage you found and the issues with fluid levels after your oil change. We strive for high standards and clearly fell short in this instance. Your comments will be shared with our management team to ensure improvements are made in our inspection processes and service department. We appreciate your input and hope to regain your trust in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Pvamu_dynasty, Thank you for your kind words about Wayne Bakefield and Sam Rushing! We are thrilled to hear that they did a fantastic job in meeting your requirements and helping you get into a car. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Jaquatia73, Thank you for your wonderful feedback! We're thrilled to hear that you found our customer service to be great, friendly, and knowledgeable. It's always our goal to provide exceptional experiences, and your willingness to refer a friend means the world to us. We look forward to serving you and your friends in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Fcedillo73, Thank you for sharing your feedback. We're glad to hear that Johnathan Rosales provided you with great service, but we apologize for the disappointment you experienced with our customer service after your vehicle purchase. Your experience is important to us, and we will work on improving our follow-up process to ensure all customers feel supported. We appreciate your input and hope to provide you with a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Christine Mejia, Thank you for your kind words about Rickey and our team! We’re thrilled to hear that he maintained professionalism despite the dreary weather and that our staff was helpful during your visit. Your recommendation means so much to us, and we look forward to serving you and your referrals in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Pammi5089, Thank you for sharing your great experience with us! We’re thrilled to hear that you would recommend our dealership to anyone looking to purchase a new or used auto. Your satisfaction is our top priority, and we appreciate your support in spreading the word about our services. If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Lavernhill12, Thank you for your fantastic feedback! We’re thrilled to hear that our technician provided attentive service and kept you informed throughout the process. Our team strives to ensure a great experience for our customers, and it's rewarding to know we met your expectations. If you need any further assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Paul.kelly, We genuinely apologize for the confusion regarding your loan payoff and the interest charges. It’s never our intention to mislead our customers, and we understand how frustrating this situation can be. We appreciate your willingness to work with us, and we take your feedback seriously as it helps us improve our processes. Please reach out to our finance department directly so we can resolve this issue for you and restore your trust in our dealership. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Koclark2020, Thank you for your wonderful feedback! We're thrilled to hear that you experienced the best customer service with us. Our team takes pride in their excellent knowledge and understanding of our customers' needs. Your satisfaction is our priority, and we appreciate your recognition of our efforts. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000