David Ganguet

"I am extremely disappointed with Livermore Ford dealership and their customer service, particularly with my experience with the sales representative. I purchased a used 2020 Ford F-150 on April 9th dealership and their customer service, particularly with my experience with the sales representative. I purchased a used 2020 Ford F-150 on April 9th and was in contact with Dave initially. He provided me with the total price via email, but due to unforeseen circumstances, I couldn't proceed with the purchase until April 10th. Unfortunately, Dave was off that day, and Jay took over the process. I completed all the paperwork and paid in full by check. However, upon receiving the truck, I was surprised to find out that they only provided me with one key. This was not disclosed before I signed the paperwork, and I was not offered a second key or any discount. Shortly after taking the truck home, I encountered an issue with the passenger door window getting stuck. I promptly returned to the dealership and spoke with Jay and the dealership manager. While they apologized for the inconvenience, the repair took longer than expected, and the truck was not ready until the following day. Throughout this process, the dealership did not offer to drop off the truck at my workplace, provide a full tank of gas, or offer a second duplicate key. Instead, I had to arrange transportation for my wife to pick up the truck. Overall, this has been an extremely disappointing experience. Despite spending over $35,000 and not even requesting a discount, I feel as though I was treated poorly and with little regard. Livermore Ford dealership needs to improve their customer service and transparency to avoid similar issues in the future." More

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