David Doden

Agent: Chris Elan Very nice, very helpful, prompt service, respectful, understanding. My first time coming to Germain Honda. I moved to Naples in June 2024. Was glad to find a Honda dealership not to service, respectful, understanding. My first time coming to Germain Honda. I moved to Naples in June 2024. Was glad to find a Honda dealership not too far away to service my 2020 Insight. Love the car! I'm glad to have a place to service with Cert. Honda parts, etc. I will return. Christopher Elan was the Germain Representative who helped me out. Hopefully he will have a good career with Germain. More

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this dealership was extremely clean, organized, and professional. I was instantly greeted with a friendly smile, And the people were very attentive professional. I was instantly greeted with a friendly smile, And the people were very attentive More

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I called Germain Honda on Aptil 22 to gey my oil and filter changed and tire rotation as I was offered free maintence for the CRV first the first yeat last July. I talked to a service m,an and told him filter changed and tire rotation as I was offered free maintence for the CRV first the first yeat last July. I talked to a service m,an and told him I ad five thousand five hundred miles on a 2025 Hond was there any problem.They mad the appointment for April23, at one pm. They new my millage. I was sent to the order writter and he looked up on my auto and said the persentage on the oil was to high and they would charge me for the service . In asked when I made the appoint the day before and asked any problem with the time or millage why they did not tell me just i was covered for the servce on a 3025 Honda CRV.. I was asked to return at a later date. Iwould like to know why it was not explained to me what Honda requirements were at the rime I told the service person it was than a year old. I bought the Honda in Massachusetts and was here for the Winter. I drove one hour to Gernain and one hour back and was very ups`et with the wrong treatment. How do you explain it. have a phone number of 603-363-9370. Thanks Qilliam Ball More

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The person that took care of my car and me explained everything that would be done and very polite everything that would be done and very polite More

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Great place,Great people Great service! Great staff,great waiting room & treats & wifi.. Thank you,, Germain Honda of Naples. Great staff,great waiting room & treats & wifi.. Thank you,, Germain Honda of Naples. More

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My experience is with the service department as I have never purchased a car dince moving to Naples. never purchased a car dince moving to Naples. More

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The work was good and timely. I was also pleased that I could get in when I needed to. I was also pleased that I could get in when I needed to. More

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Arbor Demce was responsive to my issue and time frame. He facilitated my service issue efficiently and successfully He facilitated my service issue efficiently and successfully More

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Christopher Elan gave us excellent service. He was kind and knowledgeable. He kept me up to date on what the progress was on my maintenance and how long it would take. He also explained what I He was kind and knowledgeable. He kept me up to date on what the progress was on my maintenance and how long it would take. He also explained what I could expect when my next oil change is due. I have worked with Christopher in the past and his service is consistently excellent! More

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While this is a busy dealership, I was approached quickly and introduced to my customer service rep. Arber Demce who patiently helped me understand what service was going to happen adding a recall service I and introduced to my customer service rep. Arber Demce who patiently helped me understand what service was going to happen adding a recall service I hadn’t mentioned, canceling a future appointment, and made sure I got back to my job, my phone was forgotten on my desk. He followed up calling me, making for a more personal experience. Service was done surprisingly quicker than expected, everything explained again at payment, making for a very happy experience, More

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