David Diamond

Buying a car from Clay Cooley was smooth, stress-free, and professional from start to finish. Great experience! and professional from start to finish. Great experience! More

by Kareemjeffries64 Verified Customer Verified Customer

Report | Print

Sales process was very good and financing went smooth as well. Would recommend to others. well. Would recommend to others. More

by toddknight Verified Customer Verified Customer

Report | Print

AJ at Clay Cooley Dodge is the absolute best at customer service.She is such a please to guide me in caring for my vehicle. service.She is such a please to guide me in caring for my vehicle. More

by l.matthew97 Verified Customer Verified Customer

Report | Print

This dealership was clean, fun, informative, and delightful. I would definitely bring my truck here again. delightful. I would definitely bring my truck here again. More

by eduardo.delossantos214 Verified Customer Verified Customer

Report | Print

Everybody was nice to me and friendly they explained everything to help me with mycar everything to help me with mycar More

by briangeorge817 Verified Customer Verified Customer

Report | Print

I’ve been buying cars at this location since 2018, but the type of experience i had today was just a nightmare. A gentle had me and my whole family sat down for one hours with no updates or whatsoever. I the type of experience i had today was just a nightmare. A gentle had me and my whole family sat down for one hours with no updates or whatsoever. I had to leave that nasty place. Erik, i think you’re not a good sales person, if you were really one you would have known that when you get a customer displaying some serious buying behavior, you don’t let them like that, NO you do not pass them to a novice sales person with no experience at all….. i came there with5k down payment and had to leave with that money in my pocket. More

Report | Print

Great experience all around just wish that my wait was a little bit less than it was but is was ok. little bit less than it was but is was ok. More

Report | Print

It was great customer service the Facility was nice and clean and David made sure I was good clean and David made sure I was good More

Report | Print

Sales Agent David Diamond found me vehicle valued higher than the dealership up the street. David voluntarily gave up his commission and gave so much of himself to make sure I got the best monthly price and than the dealership up the street. David voluntarily gave up his commission and gave so much of himself to make sure I got the best monthly price and best interest rate. David continued working with me every step of my financing and far beyond. Clearly, David raises the top standard. More

Report | Print

Unethical sales tactics, blatant lies to make deal Was told my vehicle would be sold back due to errors on my orginal vehicle, i.e no signature and the contract was back ended at the very last min in Was told my vehicle would be sold back due to errors on my orginal vehicle, i.e no signature and the contract was back ended at the very last min in funding. Sales men ( if I can get you in a brand new vehicle lower your payments and no money down, and buy back your vehicle would you do it? ) , well of course no negative equity on the back end at all correct ? (No no negative equity infact you will get a refund later). Not what happened I went home with 2 vehicles day 1 , day 2 returned 1 took home a totally different car with totally different terms. Basically we kept the stock low end no bells no whistles vehicle , sending back the high end model , but instead of the price of the low end we got shafted with the higher end model price and terms on the higher end midel model incorrectly, the returned model. Even though 2 vehicles in question 0were brand new the one kept had hail damage. And scratch and should have been lower cost from damages. The buyback vehicle was placed as a trade in and the negative equity placed on the back end. when this was not what was agreed to at all.never recieved a refund or cashback rebate as promised,in fact just the opisit they rebates were added on as negative amounts not positive. I never missed a payment prior to selling it back to dealership and yet my last payment their payoff payment reflected 30days passed due no explanation or attempt to help fix the ding on my credit the company created. When I contacted the dealership about discrepancy and issues with contracts and warranties and refunds , I was brushed off , ignored, told manager of finance or person that had to approve request was gone. Yet they quick to contact if I want to trade or purchase another vehicle. Lied and told me because I was married they could run my spouse's credit even though he wasn't there at all not would be because he was at work,just needed to sign for him. Its illegal with an POA which I did not know or have at the time. They never sign your contract while you are there in the office unless you point it out. Infact if its signed at all will be weeks later. I have 2 contracts not signed for by dealership, yet the lending companies say they have signed documents? How is it possible and or legal when I have orginal docs proving otherwise, not only that the dates are reflected on 1 of the contracts is completely false and hadn't even been drawn up until the following day in question, yet signature dates say other wise. Dealership claims you have to take issues up with lender and lender pinpongs you back to dealership. Mean while you get stuck with the shaft ,debt, broken promises, all responsibility and no way to rectify the situation. Salesmen and finance rep both stated that vehicle was guaranteed easy trade in 6 to 12 months no negative equity to worry about and turn over would boost credit score. Or could refinance to lower payments if I decided I really wanted to keep the vehicle instead. SALES Rep Convinced and flat out stated dealership only sold dodge ,Chrysler or jeep for new vehicles, I never wanted any of the above listed no interest at all. Yet I was told was all I was approved for. Which was a lie I found out in funding not true I could have had a vehicles of my choice brought over from other locations or go to other locations to retrieve. I specifically asked if they had a Nissan dealership close sales men no just dodge. Which was on the other side of the higher was same dealership for Nissan. I explained to sales men medical conditions that cause issues with prolonged exposure to the sun, among other that cause more serious mental and physical issues that affect my more cognitive functioning that prolonged time gaps between medications and non intake of food will cause. When specifically told I was on strict timeline where i had medications that had to be taken I was quickly rushed into another decision or choice to make instead of being handed the keys to my vehicle I arrived in to go home. I was mislead until the very last minute that my vehicle was already on a different lot completely. However was only parked out of sight there are so many things that I could mention from finance to toy truck driver who explained that this dealership rarely pays off the vehicles sold or traded into it until the last minute, they pick up cars under repo out of their lot multiple times weekly for non payment, its created such a mess in my life I now am looking at attorneys to file suite over the financial mess the entire events have caused. Non of the verbal commitments stated were honored or followed through on , not one. Alex who is now in service department of this location, was my original sales rep at the used location for the vehicle I was returning, (I did not work with him during the sale or the above vehicles in question). More

Report | Print