David Carnecchia

Service Advisor kept me informed and updated. Cost of the service was fair and negotiable. Time to fix vehicle was as they said. Cost of the service was fair and negotiable. Time to fix vehicle was as they said. More

by MLWISSEN Verified Customer Verified Customer

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Very nice staff in the sales department and a huge shout out to Ryan my salesman. He went above and beyond out to Ryan my salesman. He went above and beyond More

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Vehicle had to be brought in a 2nd and 3rd time for a major electrical issue. Primary reason for the low rating is poor to total lack of communication wit 2 service advisors and Main Service manager. The major electrical issue. Primary reason for the low rating is poor to total lack of communication wit 2 service advisors and Main Service manager. They don't answer their desk phones nor return requests for a call back when left on their VM. When asked to be given either a cell number during work hours or a direct line desk number, operator apologizes and says that is against policy. New vehicle experienced 2 total losses of electrical power requiring tow and one partial loss of power where most power functions ceased to operate. After it was towed into dealership 2nd time, placed 5 calls to service adviser assigned over 2nd and 3rd day vehicle was in dealership, none of which were returned. Called service dept. general number and asked for manager.. Was given another service advisor instead. Said they would follow up which they did partially. Advised that vehicle was then fixed and I'd get a call saying it was ready to be picked up. Didn't answer my question of why they would not cover rental when it appeared car sat until late Friday afternoon before being looked at. Told I'd get a call back. Again never did but did receive a text at end of day asking if I would pick up car Saturday. Picked up Saturday and no response on my rental question along with vague answer on what fix was. No response on what took 3 days to find it. Went to drive vehicle Sunday am and experinced numerous warning lights, safety issue. Vehicle not drive-able other than to back at dealership. Left VM for Main Service manager asking for call back Monday and sent email detailing issues. Again no call back.When I called operator and asked to speak with him was told I could leave a VM. I explained I already did and wanted either him or his boss. Told to wait and got connected to another Service advisor. Explained that I was looking for Main Service Manager or his Manager. Then got connected quickly to request an advisor who would communicate when i got vehicle back into dealership and discussed rental payment ie who covers. More

by SMPHILIPPART Verified Customer Verified Customer

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My car was taken in to be repaired for a oil switch on the engine and it wind up replacing my air compressor also which it didn’t need very disappointed top of that received the bill so high that they fin the engine and it wind up replacing my air compressor also which it didn’t need very disappointed top of that received the bill so high that they finally refunded me $400 of that bill, but it took close to a month to get the $400 . Not happy. More

by dstimpson1 Verified Customer Verified Customer

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She did a great job with me yesterday getting my a new car and I would recommend her to everyone car and I would recommend her to everyone More

by jtashrunner Verified Customer Verified Customer

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I was pleased with the overall service, I did not have to wait for a long time in the waiting room, and Jose and his team made my day much better wait for a long time in the waiting room, and Jose and his team made my day much better More

by Mrgreenisnojoke Verified Customer Verified Customer

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I'm always extremely pleased with the level of service I receive at each and every visit, I have always received to notch service, and I'm always confident with the level of experience all their technicians receive at each and every visit, I have always received to notch service, and I'm always confident with the level of experience all their technicians possess, the oversight and general shop management under Dave Carnecchia, in my humble opinion, is second to none. He's got a great team working under his guidance, and they are a winning team. More

by SPEEDY31010 Verified Customer Verified Customer

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Jose Valdes and his team went above and beyond to help with my needs. Very nice work, they did a very nice work with my needs. Very nice work, they did a very nice work More

by Mrgreenisnojoke Verified Customer Verified Customer

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Your service center is the worst I’ve ever been to. Zero helpful and till date I am still waiting a a call for pricing and install for fender flares for my new 2500. On the bright side my sales rep Zero helpful and till date I am still waiting a a call for pricing and install for fender flares for my new 2500. On the bright side my sales rep AB is a 5 star rating. More

by fayala2 Verified Customer Verified Customer

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Good service. Communication was good. I recommend this dealer. Nice people. I'm glad the dealer is close to muy house. Communication was good. I recommend this dealer. Nice people. I'm glad the dealer is close to muy house. More

by NAZARIO1025 Verified Customer Verified Customer

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