David Bracken

Oil cap was left on hood. Glad i didn't lose it. Was very inconvenient to have to drag 3 young children out in a storm to have it looked at. When I didnt even need to get out. Glad i didn't lose it. Was very inconvenient to have to drag 3 young children out in a storm to have it looked at. When I didnt even need to get out. But not willing to allow my car to be messed up potentially. Really hope the mechanic took his time to check over everything like staff claimed. No new oil change was down and there was potentially water that got into the oil.... Would really appreciate a new oil change, a on the house oil change in the future and I will be pursuing for damages if anything happens to my car. Not to mention, when I scheduled service I listed I would need a shuttle. Well the gentleman was on lunch. Why would supervisor not look at this before hand and plan accordingly?? I was late to work by 30 mins because of staff not having a Well planned lunch. And i waited a minimum of 20 mins for a shuttle back. To me , they should have just finished my car in that time and let me leave. More

by madisonlchilds03 Verified Customer Verified Customer

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It was great experience. They always take care of my issue and don’t make me feel dumb. They always take care of my issue and don’t make me feel dumb. More

by HondaLX Verified Customer Verified Customer

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Left my car at 7:30 am no one called me I had to call at 4 or 5 pm to ask about my car before they closed at 6 ended up picking it up at 5:30ish. But I will say Mr. David was the only nice person I came ac 4 or 5 pm to ask about my car before they closed at 6 ended up picking it up at 5:30ish. But I will say Mr. David was the only nice person I came across. No one said hi, welcome how can we help, or have a nice day they definitely have to be trained on how to work on their customer service . More

by JANNETNCRUZ Verified Customer Verified Customer

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Friendly service, shuttle service was helpful and easy to utilize. Had vehicle ready in a timely fashion. utilize. Had vehicle ready in a timely fashion. More

by JCSEPU Verified Customer Verified Customer

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Excellent service from David and the shuttle driver. My backup camera was installed sooner than I expected. The shuttle driver assisted me in and out of the van and was very respectful. My backup camera was installed sooner than I expected. The shuttle driver assisted me in and out of the van and was very respectful. More

by terrybb Verified Customer Verified Customer

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The repair work was started on time, and finished in a reasonable amount of time. Everyone was friendly. reasonable amount of time. Everyone was friendly. More

by sheri11845 Verified Customer Verified Customer

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Very helpful staff. The wait time is a bit excessive for just an oil change (1 1/2 hours) and that was with an appointment. My main gripe was that they obviously didn’t The wait time is a bit excessive for just an oil change (1 1/2 hours) and that was with an appointment. My main gripe was that they obviously didn’t check the fluid levels because I forgot mention I was low on power steering fluid and when I checked it at home later that day, it was still low and hadn’t been touched. More

by hrj40 Verified Customer Verified Customer

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Mr Bracken was very professional and said the wait would take about 2hours and a little less than 2hrs he brought me my keys and said they were done my steering felt so much better, tighter. Thanks take about 2hours and a little less than 2hrs he brought me my keys and said they were done my steering felt so much better, tighter. Thanks More

by RGS579 Verified Customer Verified Customer

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Fast and easy service. Everything was done professionally.and they even gave us a checklist for what is needed Everything was done professionally.and they even gave us a checklist for what is needed More

by sophmena Verified Customer Verified Customer

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Car back in for recommended service, work was done as promised with good timing for the job done promised with good timing for the job done More

by LCOLQUITT1059 Verified Customer Verified Customer

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