David Bales

This was my first big car buying experience and it was the worst ever. 17 days after buying my "Ford approved" 2017 Hyundai Santa Fe the transmission completely failed. My car has been in the shop for 2 m the worst ever. 17 days after buying my "Ford approved" 2017 Hyundai Santa Fe the transmission completely failed. My car has been in the shop for 2 months and a week so far. Still waiting. I never once received a call from Liz from the Hyundai dealership telling me ANYTHING ever about my car. The only updates I get is if I call myself. I have made 3 car payments, got my plates and registration, and they could literally care less. The best part is Gabe, my salesman, is the son of the owners. I have called and texted him only to be outright ignored. I did actually get one phone call from Rebecca telling me that I had to return my loaner and get another one because the one I had, "was over on miles." Well duh! I've been without my car for almost 2 1/2 months!! I explained to Rebecca how upset and distraught I was. Her response? "I will have Nick call you and if anything I'll go over to Hyundai and check myself." Can we guess what Rebecca didn't do? Way to keep up with the complete disrespect and gross negligence to your customers! So a special thank you to Liz, Rebecca, and Gabe. You each have done an incredible job at ensuring that I literally had the worst car buying experience of my life. Please please go ANYWHERE else and spend your money. The Phil long name is NOT one you can trust. If I had the money to hire an attorney and get off this loan with them I would. More

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Very friendly staff and great environment! Highly recommend Avery helping you find the right vehicle! Highly recommend Avery helping you find the right vehicle! More

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Have a really great customer service! !!! And a really nice parking lot!!! Very great service!! !!! And a really nice parking lot!!! Very great service!! More

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Everyone is always super eager to help me in any way. Avery was especially helpful Avery was especially helpful More

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Beautiful dealership. Great inventory. Avery was very helpful. I highly recommend this dealership and Avery to anyone in need of a new vehicle. Great inventory. Avery was very helpful. I highly recommend this dealership and Avery to anyone in need of a new vehicle. More

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Very respectful and helpful. Got down to the details and made sure I knew every piece. He knows what he's doing! Got down to the details and made sure I knew every piece. He knows what he's doing! More

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Came into the dealership completely lost and unsure on what direction to go with my vehicle needs. My salesman, Gabe, was so patient and helpful. Took his time to figure out what I really needed and showe what direction to go with my vehicle needs. My salesman, Gabe, was so patient and helpful. Took his time to figure out what I really needed and showed me things I didn’t even know I wanted. I love my new F150 and if you’re in the market for a vehicle, stop by Phil Long Ford of Chapel Hills. Ask for Gabe! More

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Bought 3 cars here and Its been great. my sales guys I've worked with have been awesome and the finance guys are super friendly and offer some awesome warranties. my sales guys I've worked with have been awesome and the finance guys are super friendly and offer some awesome warranties. More

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Easiest buying process we have had. Our dealer Avery was very attentive and knowledgeable. He was very patient! Our dealer Avery was very attentive and knowledgeable. He was very patient! More

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Great working with Avery. I highly recommend anyone interested in a vehicle to see Avery. I highly recommend anyone interested in a vehicle to see Avery. More

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