David Aziz

Watch out when you are buying a used vehicle from this dealership. Very unpleasant experience at this dealership who uses after market parts (instead of factory parts) to cover their warranty on their use dealership. Very unpleasant experience at this dealership who uses after market parts (instead of factory parts) to cover their warranty on their used problemed cars. I drove from Sam Antonio to Houston to look at a Jetta TDI at this dealership. Dealership claimed that the vehicle was in perfect condition and with no problems what so ever which was not accurate. I decided to look, drive and bought the vehicle after the dealership assured that this was completely checked and perfect to go. On the same day of the purchase and on my way back to San Antonio the air-conditioning went out of cool air. I called the dealership and they decided to take a look at and fix the problem so i had to drive back from San Antonio to Houston to get this checked and fixed. The same problem continued to occur with the cold air and after 3 trips from San Antonio to Houston and many complaints on this issue the dealership decided to change the AC unit. I found out from one of their employees that the parts used to fix the problems were after market parts instead of factory parts. One year after I still continue to experience the same problem over and over and the dealership is now refusing to take responsibility for the problem and their poor mechanical service. After complaining with VW corporate the dealership has confessed of using aftermarket/refurbished parts instead of VW Factory I also found out that the dealership did not placed the emissions sticker on the vehicle when sold. They finally did this. More

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Purchased a 2013 tiguan sel 4motion in march 2013. Many Purchased a 2013 tiguan sel 4motion in march 2013. Many may not know that its almost impossible to find 4motion tiguans in the houston area since dea Purchased a 2013 tiguan sel 4motion in march 2013. Many may not know that its almost impossible to find 4motion tiguans in the houston area since dealers generally dont like to stock them as they cost more and the climate does not warrant the need. But like the car enthusiast that i am, i felt like the 4 motion cars are better balanced and inspire a higher level of driving confidence. Archer told me that it was no problem to get one since there were plenty inbound to the port of houston that they can trade for, so all it took was a painless phone call saying 'yes, pls get it for me in this color combination' and the dealer went to work getting the trade. Delivery went smooth and finance was simple and no upselling of aftermarket accessories or warranties. If you need a vw, go ask for david at archer vw. More

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