David Araujo | Page 8

Great service for my 9-yr-old Toyota I worked with Doug at Longo Toyota this time. Just like my previous advisors at this dealer, he is easy to deal with and good at communicating repai I worked with Doug at Longo Toyota this time. Just like my previous advisors at this dealer, he is easy to deal with and good at communicating repair status. No high pressure. I love that you can rent a car from them in a quick 5 minutes. (Thank you, Amber!) While service is not cheap, their prices are reasonable and they offer frequent specials. They get you in and out efficiently. And my car is clean with no grease marks on my light leather interior. I drive 10 miles farther to get to Longo. They are worth it! More

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10K Service and Recall Repair Drop truck off for 10K service and recall repair. Truck was completed when promised. Will return to Longo Toyota for next service. Very nice dealershi Drop truck off for 10K service and recall repair. Truck was completed when promised. Will return to Longo Toyota for next service. Very nice dealership and great location. More

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Vehicle maintenance It's always a pleasure coming in to Longo toyota of Prosper for my vehicle maintenance, enjoy working with David Araujo at service dept. Thank It's always a pleasure coming in to Longo toyota of Prosper for my vehicle maintenance, enjoy working with David Araujo at service dept. Thank you so much David. More

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Thankful I am thankful that they Warrantee it out my NAV radio system even though I was a little couple hundred miles over the warranty. And addressed my other I am thankful that they Warrantee it out my NAV radio system even though I was a little couple hundred miles over the warranty. And addressed my other issue More

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Great Friendly Service My experience today with Longo Toyota was top notch! I’ve never received such friendly and professional service from a dealer in this manner. Being in My experience today with Longo Toyota was top notch! I’ve never received such friendly and professional service from a dealer in this manner. Being in a pinch, I was able to be assisted close to closing. The service department is outstanding in their ability to please the customer. Also the parts department was outstanding in their service from Mark and Danny. Went above and beyond to ensure my parts needs were met. More

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3 strikes I've been excited about this dealership opening here in this area however my experience has been disappointing. First I brought my prius in for a tune I've been excited about this dealership opening here in this area however my experience has been disappointing. First I brought my prius in for a tune up and a change of the engine serpentine belt. They did the tune up but no one explained to me why the belt was not changed. 2nd I bought a part for my car at the parts department thinking they would treat me fairly. I paid $80 for the same part that sold for $25 at other retailers. 3rd I called recently, over an hour ago about the engine serpentine belt maintenance. The service advisor could not answer when it should be changed or if it even has one. I therefore called a real trustworthy auto shop in Lewisville and the service advisor was able to tell me on the spot that my 2012 Prius is a generation 3 and does not have a serpentine belt that ever needs changing. I'm still on hold waiting for the dealership to answer my question or call me back. "Strike 3" In short, I do not recommend this dealership for anything other than the free regular maintenance that comes from the manufacturer. Please hire people with a better product knowledge, a passion for customer service, and stop ripping people off with yours process on parts and service. Thank you. More

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Best dealer experience I have ever had! Nicholas and Longo Toyota of Prosper are the best! He went above and beyond to help us find the exact SUV we wanted and his communication with us thr Nicholas and Longo Toyota of Prosper are the best! He went above and beyond to help us find the exact SUV we wanted and his communication with us throughout the process was wonderful. He’s polite, thoughtful, knowledgeable and invested in helping his customers get what they want. I have since bought a second vehicle through Nicholas at Longo Toyota of Prosper and will be looking to purchase a third in the coming year as my son turns 16! More

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Car purchase Amanda was great! She has excellent customer service skills and she made sure I was taken care of from the moment I got there. I highly recommend her Amanda was great! She has excellent customer service skills and she made sure I was taken care of from the moment I got there. I highly recommend her for your car buying experience at Longo Toyota! More

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