Dave Renfro

Outstanding! Great attention was given to every detail of the sale! Mitch did a great job! The whole team really makes you feel at home. Thank you! Great attention was given to every detail of the sale! Mitch did a great job! The whole team really makes you feel at home. Thank you! More

Report | Print

Another smooth and easy buying experience! The most difficult part was choosing a color...really. Scott and Dave were friendly, pressure-free, and very accommodating. We've gotten several veh The most difficult part was choosing a color...really. Scott and Dave were friendly, pressure-free, and very accommodating. We've gotten several vehicles at Graue's over the years. Even if the vehicle isn't on their lot, they will certainly try to locate exactly what you're looking for. Jeremy's efficiency and knowledge make the paperwork go smoothly. They make the experience fun and hassle-free. More

Report | Print

Purchased a Vehicle I had a wonderful experience purchasing my vehicle at Graue Chevrolet with salesman, Chad Branson. He was very friendly and went out of his way to fin I had a wonderful experience purchasing my vehicle at Graue Chevrolet with salesman, Chad Branson. He was very friendly and went out of his way to find me a vehicle that I liked- color, interior, etc. and also in the price range that I was needing. He was very thorough in explaining the vehicle and all it's mechanics. I would purchase another vehicle through Chad. Graue is lucky to have him. Thanks again for everything you did in helping me find the perfect Equinox. I love it! More

Report | Print

EXCELLENT Dave and Scott went to great lengths to ensure that my new truck purchase was exactly what I wanted. Their personal attention to detail was excellent Dave and Scott went to great lengths to ensure that my new truck purchase was exactly what I wanted. Their personal attention to detail was excellent and I really enjoyed the buying experience. More

Report | Print

Great Experience! My husband and I had been looking around for vehicles and found a couple at Graue. We decided to go up after work one night and see what they had. H My husband and I had been looking around for vehicles and found a couple at Graue. We decided to go up after work one night and see what they had. He found one that was slightly over our price range, but we went inside to see if we could get assistance. I had purchased my vehicle from Scott Renfro previously and he happened to be inside and immediately recognized me (this impressed me greatly). We started chatting about what my husband was looking for and he immediately went into action looking for vehicles. We didn't have a lot of time that night, but he told us he would see if he could pull together some vehicles (even one we talked about seeing in Peoria, IL that they were going to make arrangements to transport to Lincoln). My husband and Scott talked the next day, and that night we went back to Lincoln and met with Scott again. We drove one vehicle and Scott told us he would see what he could do on the numbers for us. In the meantime, my husband found another vehicle that he wanted to see, and when he mentioned it to Scott, Scott immediately knew what vehicle, where it had come from, and that it was in amazing condition. He asked my husband if he'd like to drive it, and we decided to give it a try. He brought it around for us and it was as amazing as Scott had mentioned. We fell in love with it, and while we were test driving, Scott worked up the financing and numbers for us. By the time we got back, we were approved and the numbers worked for us. We were taken to John Radloff's office to do all the paperwork, and it was a fast and smooth transaction and we got exactly the deal we were looking for. I have never been in and out of a dealership so quickly! I cannot say enough about Scott Renfro, John Radloff, Dave Renfro, and the rest of the Graue staff. What wonderful people and what a great experience! They are so accommodating, patient, and helpful. Oh...and we love our 2005 Chevy Trailblazer! More

Report | Print

Amazing experience Scott did great at being flexible with our schedule, offered the optional packages without being aggressive, and prices were the best I could find in Scott did great at being flexible with our schedule, offered the optional packages without being aggressive, and prices were the best I could find in the area. More

Report | Print

In search of the right car for me!!! Eight years ago I went to Graue Dealership. This was only after the car I was driving 3 hours to buy in Springfield, IL, that they were holding for m Eight years ago I went to Graue Dealership. This was only after the car I was driving 3 hours to buy in Springfield, IL, that they were holding for me, sold it in the middle of my journey south. :O( Graue just happens to be in my hometown so I took a chance that they might have something comparable for me to replace my van with. I was depressed and upset, and very distraught when I opened their door. I was greeted by the most pleasant people that did everything they could to raise my mood. Dave Renfro said to me, I'm going to get the car my wife drives and you can take it out for a spin while we look over your van and see what we can work out. I immediately drove the Used Buick Rainer to my lawyers office and looked up the price for this used model. YIKES!!! No way could I afford it so I drove it right back and said I was sorry for wasting their time and needed to go. Again, they were all very kind and sat me down and just explained what they could offer me and said they would do what they could to be fair. Needless to say, I was blown away with their kindness and have enjoyed driving my Rainer for the past eight years!!!! So when I decided to look for another Buick I first tried a dealership in DeKalb, IL. They have been wonderful servicing my Rainier and said they could find just what I was looking for and figured out for me what they would give me for my car. They've NEVER called me about a car. :O( BUT I knew in my heart that Graue would be the place that would go the distance for me. I drove down to Lincoln again and drove in, parked my car and started looking around their lot. That's when I met Scott Renfro, Dave's son, and once again they worked with me to be able to purchase my new used Enclave!!! I'm so excited and will continue to go to Graue for my next trade in. They were never pushy and continued to work with me till we found a compatible price that I could afford. They were always respectful towards me, and that's not only Scott and his Dad but the service men and Jeremy too. I think I beamed the whole three hours it took me to drive back home!!! I'm a very happy, satisfied customer!!!!!! :O) More

Report | Print

Scott Renfro & Dave Renfro I was convinced I was going to buy another F150 from a crosstown dealer in Lincoln. I already had owned one, and loved it. I purposely went to Graue I was convinced I was going to buy another F150 from a crosstown dealer in Lincoln. I already had owned one, and loved it. I purposely went to Graue first, to drive a Silverado, assuming I'd cross that off the list and move on to where I thought I wanted to be. The customer experience that I had talking to Scott, and then later, to Dave, was very impressive. I told him and the other dealer, that I was buying a truck the next day and I wasn't going to deal with 2nd or 3rd proposals from anyone. I wanted a truck that was outfitted with features that I thought I needed, period. I also shared with Scott and Dave, what I expected out of my F150 trade in. Scott hooked me up with plates for a test drive and Dave started working on the deal. Scott was very professional, but also he lent himself to my wife and I participating in the conversation around a potential deal - with what we needed, what we didn't. He compared his product to his competitor's product - without disparaging remarks - and in fact some compliments to the other product. What Scott did do, was listen to what I wanted on/in/out of my new truck and pointed out where his product met/exceeded/ or even didn't meet those requirements. It turns out the requirements that couldn't be met with the truck I was looking at, he could fix, and he did. Scott & Dave made it part of the package. EASILY. QUICKLY. NO BACK & FORTH trips to the sales manager to discuss for 15 minutes... They just made it happen. Scott presented the proposal, and I told him (as I did when I walked in that day), that I was buying a truck - everyone gets one shot at it - till I get to a dealer that has what I want and will find a way to make it happen. I also told him that I was leaving with his proposal and heading across town to drive an F150 that was equally equipped and in fact, stickered with $500 +/- of his truck. He encouraged me to do that. I did do that. From minute one at the other dealer, it was obvious to me, that this wasn't going to go well. Compared to the "customer experience" I had at Graue a mere 20 minutes earlier, I felt like I had been launched into an ugly car sales bidding circus with several people in the dealership that hadn't listened to one word I'd said. Given the trucks, as I saw them and drove them, weren't exactly equal - but were close enough to say EQUAL, I left the other dealer and went home to sleep on it. The next morning I couldn't get over the difference in how Scott & Dave took the time to LISTEN, and understand, and react like I was doing business with a long time business partner. The other dealer, KNOWING WHEN I WALKED IN, that I had bought three previous vehicles from them, didn't listen at all. The next morning, I called Scott and told him I'd like to buy his truck. He asked if they had won on price? My reply was no (it was true). I told him I was buying because of him and Dave. He replied that was nice, but he also wanted me to be comfortable and happy on the price point ( it was peanuts difference in money). I told him not to worry about it and his reply was that he wanted me to be happy with every piece of the deal - even if he had won the business. He didn't have to fix the deal $ wise, he didn't need to do it, but he did. He was perceptive enough to know that I'd most likely be coming back to see him for my other vehicle replacements which are due soon if I was totally satisfied. Delivery of the truck, with the add-on features that Scott( and the service department) made happen in less than 24 hours was perfect. The painful paperwork process that everyone expects when doing a vehicle deal - didn't happen - John Radloff made that experience smooth, easy, quick and explained clearly. At delivery, Scott went through the vehicle being very thorough and informative with me about things that might not be obvious for everyday operation - very helpful. I'm in my upper 50's and have done so many vehicle deals through the years, that I dreaded the shopping/buying experience. Scott Renfro and Dave Renfro have changed my perspective on that. I'm already encouraging my wife, to think about moving from her other brand product to something from Graue - if for no other reason than I feel so comfortable with their staff. More

Report | Print

Shopping at Graue. Very pleased with the experience. I bought a new Equinox last fall and took my sister in to buy a used car. Very pleasant experience. Very pleased with the experience. I bought a new Equinox last fall and took my sister in to buy a used car. Very pleasant experience. More

Report | Print

New Camaro My mom went to Graue and purchased a used car in 1993. My wife and I purchased our first new car from Graue in 1996, and we have been returning any My mom went to Graue and purchased a used car in 1993. My wife and I purchased our first new car from Graue in 1996, and we have been returning any time we decide to buy another car. My son just purchased his first new car last year from Graue, as well. We like their service and the way everyone there is nice and courteous. Last week I contacted Chad Branson and told him I was thinking of trading in my car for a newer model. He asked what I was looking for, told him I wanted the new one to match the one I was trading just newer. He told me they didn't have one on the lot but he would check to see if he could find one. The next day he called to tell me they found a car almost the same as my old Camaro, turns out it had a few improvements that made me very happy. They sent someone after the car the next day and had it ready for me in a short amount of time. Great job all around by the entire staff. Chad Branson, Dave Renfro and Jeremy Colgan were great and I am very happy with the service I received. Other staff thanked me for coming in as well as telling me how nice the car looked. Told them I will be back next year to trade in my Tahoe for a newer version. Great Job everyone and THANKS More

Report | Print