Dave Loper | Page 7

Not a happy customer! Dave Loper has no customer service skills.. I picked up my vehicle today after we had to leave my vehicle overnight for repairs. When my vehicle was b Dave Loper has no customer service skills.. I picked up my vehicle today after we had to leave my vehicle overnight for repairs. When my vehicle was brought to the front I noticed my vehicle had a little damage and the service person we usually go to was busy and sent over Dave Loper. We brought to his attention what the problem was and he said "that with time the rubber comes off". My husband and I understand that, but the rubber that goes over the sides of the head lights was half way out and my vehicle was not left overnight with the rubber sticking out, we tried to explain that to him and his exact word were "What do you want me to do about it" with an attitude, really that how Kia employees treat there customers? I'll tell you what I as a customer who has taken 2 vehicle for the last 4 years for services and just traded in a vehicle over an year ago wanted to hear Dave Loper, "what can I do to help, or let me take your vehicle back to service department and see if we can fix it". THAT AS A CUSTOMER, IS WHAT I WANTED FOR YOU TO DO ABOUT IT! Royal Kia, has a saying "welcome to the royal family" well let me tell you Royal Kia, today me and my husband didn't feel that we were part of the family. That's the reason I gave Dave Loper no stars and would NEVER refer a friend or family member to you! More

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Beware. Do NOT consider the extra warranty if buying a used car. It's staggering what's not included, especially since being assured by the "salesman" that it Do NOT consider the extra warranty if buying a used car. It's staggering what's not included, especially since being assured by the "salesman" that it would be bumper-to-bumper. A year in, after a $2K price tag on a useless warranty, I'm already out $700+ for a hatch latch that won't open and a faulty seatbelt/airbag sensor that constantly bongs because it's not connecting properly. Feeling scammed. More

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Scott has been my service advisor for the last few visits but I would use Dave in the past or any of the other advisors because they all give the same high quality service and attention. I rated the cost of but I would use Dave in the past or any of the other advisors because they all give the same high quality service and attention. I rated the cost of repairs at 5 stars not because I think they are cheap, but because they only need to do them once and they are quick about them too. High quality parts and service help keep costs down in the long run. I have been a customer since 2000 when I bought my first GM product from Royal Buick. I have two now and won't let anyone touch them but Royal technicians and service advisors. Thanks for your superior service and attitude !! More

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We have owned an Isuzu, from Royal Isuzu, for 9 years and have been thrilled with the honesty and customer service in the Service department (Dave Loper) and the reliability of our vehicle. Therefore, it wa have been thrilled with the honesty and customer service in the Service department (Dave Loper) and the reliability of our vehicle. Therefore, it was an obvious choice to return to Royal to purchase our "new" used car last week. We worked with Brandon Wood who was very professional and very easy to work with. Again, we were thrilled with the honesty, the ease of the sale and the pleasant experience that Brandon provided. Thank you very much, Brandon, Dave, and Royal! More

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