Dave Loper

I've been going to Royal Kia for over 30 years. I'm very pleased with their service department and I've purchased my last two cars from Royal. I'm very pleased with their service department and I've purchased my last two cars from Royal. More

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I have taken every single vehicle I've owned to Dave for the last seven years. He is very knowledgeable in what he does. I will continue to take my car to Dave and take his advice on anything. the last seven years. He is very knowledgeable in what he does. I will continue to take my car to Dave and take his advice on anything. More

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Mr. Dave Loper was very kind and comprehensive throughout the process. He kept me informed of the status of the vehicle. Thank you Dave! the process. He kept me informed of the status of the vehicle. Thank you Dave! More

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Best experience I have ever had with car dealerships. Everyone is friendly and really want the client to be happy. Everyone is friendly and really want the client to be happy. More

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Had a very positive experience at this dealership. Low pressure, calm, and friendly staff. I purchased a used Kia Niro Plug-in Hybrid. They turned what could have been stressful ordeal into a good Low pressure, calm, and friendly staff. I purchased a used Kia Niro Plug-in Hybrid. They turned what could have been stressful ordeal into a good day. More

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Royal Kia is a dealership where the sales personnel are very knowledgeable about all of the vehicles they have. You’ll be with one person through your whole process. I couldn’t recommend them enough! very knowledgeable about all of the vehicles they have. You’ll be with one person through your whole process. I couldn’t recommend them enough! More

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One of the easiest car buying experiences I have ever had. The Kia surprised me, and was a pretty amazing drive. Aarron was very knowledgeable and answered all my questions and found the deal that worked had. The Kia surprised me, and was a pretty amazing drive. Aarron was very knowledgeable and answered all my questions and found the deal that worked well for me. More

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I moved here on year ago from CA and owned my Stinger since 2019. The (positive) difference in professionalism and follow-thru has been HUGE at Royal. Though I love my Stinger, I wasn't happy with multip since 2019. The (positive) difference in professionalism and follow-thru has been HUGE at Royal. Though I love my Stinger, I wasn't happy with multiple Kia dealership customer service departments in CA. Royal Kia has swayed the needle towards a positive direction. I drive Uber on the side for now. The Stinger inevitably is a conversation starter, which turns into "Kia as a brand" conversations, and I share my Royal Kia experience with curious passengers. I will likely keep my Stinger and buy another Kia (SUV) after the Stinger is paid off. Royal will be where I do my shopping. More

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Just a few observations. I have been a Royal Kia customer for 12 years. Their customer service is second to none. Their service advisors are good folks who really try to p I have been a Royal Kia customer for 12 years. Their customer service is second to none. Their service advisors are good folks who really try to please. However several recent experiences I have had with Royal service bear commenting on. First, I found it necessary TWICE to try to contact the service manager by email. So, i went to the Royal website where I found his name and a link to his email address. I used the link (which is right below his photo} and left a message for him. In no time at all (on both occasions} I received an email and phone call from Royal Kia Sales trying to interest me in buying a new Kia. Now, why was that? Perhaps their email system is so screwed up that this sort of error is made repeatedly. If so, that is sheer incompetence on the part of their IT system. Or, it could be tactical to divert me from my intended recipient (service manager) to sales where I might be talked into buying a new car. If it is tactical, IT IS UNETHICAL. Did I ever receive an acknowledgement of my original message to the service manager? No, not at all! These are troubling circumstances! Second, I recently (few weeks ago), Royal replace the long block of my car under KIA'S extended warranty. After driving the car for about a week, I noticed a growl or vibration noise coming from under the hood upon initial acceleration only. So, I wondered if this noise( it's cause) is something that would have occurred in any event, or did it originate as the proximate result of the engine replacement. So, I called the service department, spoke to a fellow, and explained the reason for my call. The words were scarcely out of my mouth when this fellow told me That If I brought the car in for a diagnosis, it would cost me $170 just for the service department to have a look. He went on to say that the extended warranty only covered the replacement of the engine block and he went on to rattle off any number of reasons that this noise may be happening emphasizing that the extended warranty would cover nothing else. True enough, Not once did he entertain the possibility that the problem might be related to the replacement performed by Royal. He was adamant but not discourteous.. So, I would have to pay an upfront cost of $170 to find out why this might happen on the heels of the engine replacement. He was doing his job as he should. But I felt a little uneasy and stone walled. Maybe my reaction is unjustified. I don't know. The readers herein can make up their own minds. More

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Fantastic service. Mr. Thomke knew exactly what I was looking for and delivered on every level possible. Mr. Thomke knew exactly what I was looking for and delivered on every level possible. More

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