Dave Bauman

Didn’t address my concern, was not happy with customer service. They made me feel like I was complaining over a concern I had. Brushed me off as they didn’t care service. They made me feel like I was complaining over a concern I had. Brushed me off as they didn’t care More

by lesleybayles Verified Customer Verified Customer

Report | Print

Friendly people, nice waiting area with comfortable seating, TV, drink and snack machines. Quick service. seating, TV, drink and snack machines. Quick service. More

by cparker513 Verified Customer Verified Customer

Report | Print

1st I purchased a top of the line tundra. I found out the bed cover was defective and told 2 different sales people about it but they both blew me off and did nothing. I then talked to a ser I found out the bed cover was defective and told 2 different sales people about it but they both blew me off and did nothing. I then talked to a service rep that was going to see what she could do. Now 6 weeks have go by with nothing being done so I sent her an email and asked if I had to get my attorney involved in order to get an answer. In a matter of a couple of hours she got back to me and basically told me that toyoda wasn't going to do anything. 2nd Within 3 months of purchasing it my volume knob breaks and I have to make an appointment to get it replaced. 3rd I had to make a 2.5 hr trip to get to a place I've never been to so I utilized the navigation system. While driving through a busy city the nav screen disappears. Needless to say I ended up lost and off the route. The same thing happened again on the way back. I received a call and when the call finished the navigation screen disappeared again. These problems not only added an extra hour to my trip but an extreme amount of frustration! The service department wasn't able to fix the navigation screen problems but was able to replace the vol knob. The service person basically told me until toyoda decided to fix the problem with an computer update there was nothing he could do. If the dealership was upfront about the defective bed covers and non working navigation system I most assuredly would not have made the purchase! More

by reemtsen1223 Verified Customer Verified Customer

Report | Print

Service was great,but several dealership personnel past through the waiting area and while they were not rude they also were not cordial,not so much as a good morning,hello,or anything. through the waiting area and while they were not rude they also were not cordial,not so much as a good morning,hello,or anything. More

by Jpdejulia Verified Customer Verified Customer

Report | Print

Wait time is for service is short. A printed out detailed work done is provided AND THEY WASHED MY CAR! Great service all around! A printed out detailed work done is provided AND THEY WASHED MY CAR! Great service all around! More

by Pinterella1940 Verified Customer Verified Customer

Report | Print

All around excellent attention to the car and client, with solid maintenance check and repair work. with solid maintenance check and repair work. More

by aade2k Verified Customer Verified Customer

Report | Print

Excellent service and communication. They provided updates throughout the process and everything was explained well. They provided updates throughout the process and everything was explained well. More

by mrisavi Verified Customer Verified Customer

Report | Print

Dave in the service department did a wonderful job with our vehicle’s scheduled service. He is always accommodating and very responsive and friendly. He makes you feel like a valued customer. Great asse our vehicle’s scheduled service. He is always accommodating and very responsive and friendly. He makes you feel like a valued customer. Great asset to your team!! More

by Justin Magestro Verified Customer Verified Customer

Report | Print

Two hour wait due to staffing issues, parts on backorder with no date availability, charged diagnostic for an issue that was clearly visible and had been eyeballed by service department the week before. Sai with no date availability, charged diagnostic for an issue that was clearly visible and had been eyeballed by service department the week before. Said not under extended warranty but I'm skeptical. More

by kathryn53fulford Verified Customer Verified Customer

Report | Print

I did this already. I think the process is pretty frustrating. Please fix it thanks I think the process is pretty frustrating. Please fix it thanks More

by wtrachtman Verified Customer Verified Customer

Report | Print