Dave Awe

Simply Awesome! My son and wife were passing through Lincoln last week when the transmission acted up on my elderly GMC pickup. Service manager Dave got them in promp My son and wife were passing through Lincoln last week when the transmission acted up on my elderly GMC pickup. Service manager Dave got them in promptly and they were on the road in less than 5 hours. My son said that the driveline tech, by looking at the reciept I think John Mileham?, even delayed lunch so that they could get back on the road sooner! Bravo to these folks! If I lived in Lincoln I would buy from this dealer in heartbeat. Thanks again! More

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Terrific place to do business I always do repairs, oil changes and tires as well as trades with Graue, Inc. and have been pleased with the courtesy of the staff from phone call to I always do repairs, oil changes and tires as well as trades with Graue, Inc. and have been pleased with the courtesy of the staff from phone call to visit. I am greeted by name and acknowledged with the situation of visit. The waiting area is always clean, great coffee and friendly visits with others waiting for service. The team is GREAT from start to finish and if there is an issue we all try to resolve to my satisfaction. Through the years if ever I am not pleased with a concern, Chris will talk to me personally until I am happy. From Tag, Nate, Dave, Todd Cici to John I always leave there knowing they have done their best and at the end of the day that is my real goal. I am an avid advertiser for the Graue dealership and will continue to give them kudos for their work. More

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Graue is great Todd Cicci was very helpful when it came to buying a new car. He helped me understand all the features my new car had to offer. He also synced my phon Todd Cicci was very helpful when it came to buying a new car. He helped me understand all the features my new car had to offer. He also synced my phone twice for me! I will def be back to buy from Todd! Dave Awe helped me with the service work that needed done! Onstar broke on my car which was the the dealers fault as it came from the factory. Dave Awe got my part ordered right away and got my car fixed. Todd and him made arrangements so I could have a loaner car. I'm glad he is the service manager. He was very knowledgable! More

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Super Service Center Our car suffered an electronic failure while we were on the road 130 miles away from our home, in the afternoon 2 days before Thanksgiving. Fortunatel Our car suffered an electronic failure while we were on the road 130 miles away from our home, in the afternoon 2 days before Thanksgiving. Fortunately for us, we were only 3 miles away from this dealership at the time, and even more fortunate for us it was this dealership. We called them and spoke with Nate, a service representative there. He dispatched a tow truck and got our car into their service facility and immediately started working on it. Then, this dealership was gracious enough to have another of their staff, Don, give us a ride 30 - 40 miles to the Springfield airport which was the nearest place we could rent a car to get back home. The icing on the cake was that Nate called the next morning with the good news that our car had been repaired, and at a cost of far less than we were expecting. This incident had the potential of a major disruption in our holiday plans. Thanks to these wonderful people it turned into a minor inconvenience. We can't say enough good things about Graue Inc. More

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Customer Sales and Support Today, we purchased a 2015 Chevrolet 2500 HD Pickup from Beth Bangert. Our last 3 new vehicles have been purchased from Beth at Graue Inc. The deale Today, we purchased a 2015 Chevrolet 2500 HD Pickup from Beth Bangert. Our last 3 new vehicles have been purchased from Beth at Graue Inc. The dealership was most helpful in finding the truck that we wanted and the additional equipment needed for a gooseneck trailer. Based upon various Web sites the new truck and our trade prices were reasonable, so I would say that we were satisfied with the deal. Beth was very helpful in explaining the On Star, Sirus/XM and vehicle settings during the delivery process. As I mentioned, in the past four years we have purchased 3 new vehicles from Graue Inc. In all instances Beth has been that sales representative. I believe that we have an excellent relationship with Beth, especially my wife who has mentioned that she feels very comfortable dealing with Beth. My experience with the service and parts organization has been very positive. Service has been timely and loaner vehicles have been provided when necessary. Ron Zurkammer has been very helpful researching parts to determine if they will work on a Cadillac CTS-V. I believe that a vehicle sale is just the start of relationship between the customer and dealership and that most important aspect is after the sale experience. So far I have not been disappointed with the staff at Graue Inc. More

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I called the Service center on an issue needing repair with my daughter's car, a Cobolt, Dave Awe, the Service Manager at this location was so customer oriented. He worked throughout the day securing ano with my daughter's car, a Cobolt, Dave Awe, the Service Manager at this location was so customer oriented. He worked throughout the day securing another vehicle until the car can be repaired - and even called me with an update of where he was on securing a vehicle for her to use. The 5 in my family, my husband and triplets have never driven anything but GM vehicles since I was a long term employee of GM, however, in all these years of dealing with service depts of GM vehicles, I have never encountered anyone as customer focused as Dave Awe. I told him this and because I was so shocked to get status updates on his progress and he communicated to me his philosophy on customer service and how he considers his customers to be his first priority. At the end of the year we are considering purchasing another GM vehicle and most definitely - with the kind of attitude and kind service offered by this dealership, we will definitely secure it from Graue. My daughter has gone for her oil changes and other service needs over the last few years with her vehicle and raves at how honest and helpful the people are in this service department every time she has had to go. I have never seen such great service as this at a dealership - and they should be commended!!!! More

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