Darryl Kwock

Service Advisor Alfonso is top notch and will only suggest what is needed for your car to be in tip top condition. I trust him with all my service needs for the past 4 years. Thank you so much for you suggest what is needed for your car to be in tip top condition. I trust him with all my service needs for the past 4 years. Thank you so much for your Superior service! More

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Brought car in to change one flat tire. Took them almost 6 hours. Called service advisor for update and never received call back. This place is strongly not recommended. Took them almost 6 hours. Called service advisor for update and never received call back. This place is strongly not recommended. More

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The service department sucks. They had my car for three weeks, called me to tell me my vehicle was ready. I paid $4000, get my car and the receipt said they road tested it. When I get in, the check engine weeks, called me to tell me my vehicle was ready. I paid $4000, get my car and the receipt said they road tested it. When I get in, the check engine light is still on. The service department takes the car back in and after waiting another hour, they tell me it needs another part and they need to keep the car another week. What a waste of time and money. More

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Darryl Kwock , Service Advisor went above and beyond helping me secure payment commitments from insurance companies. Without his help it would have taken me days longer to get the work done on my car. helping me secure payment commitments from insurance companies. Without his help it would have taken me days longer to get the work done on my car. More

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Mark Cleary was extremely helpful in showing us the Mark Cleary was extremely helpful in showing us the options for the 2021 x5s. since this was our fourth BMW in a row we were familiar with the qual Mark Cleary was extremely helpful in showing us the options for the 2021 x5s. since this was our fourth BMW in a row we were familiar with the quality and service and mark gave us excellent direction. More

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Terrible experience-Lazy service guy yelled at customer Darryl Kwock is the worse service adviser ever. Completely rude and insulting to customer. Got a late message from him ask me to pick up my car by 6:3 Darryl Kwock is the worse service adviser ever. Completely rude and insulting to customer. Got a late message from him ask me to pick up my car by 6:30. Even though I know I have 24 hours to return I still try best to rush back before its closed. I got there 3 mins before close ( check the camera time stamp!) He started arguing with me because he is all packed up and trying to leave early. He then threatened not to let me pick up my car also yelled at me saying he will charge me for extra the rental fees! He further turned around to instruct the other girl don't help me. OMG I can not believe BMW such a high class brand used such low class at the front line to service patron customers. So shocking disappointed! This service adviser has no intention to service for sure. Will not return South Bay BMW to get insults again!! More

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Outstanding Customer Service Consistently! I have always received outstanding customer service from my service representative, Darryl. I am extremely happy to be one of his customers for more I have always received outstanding customer service from my service representative, Darryl. I am extremely happy to be one of his customers for more than 10 years! He is very professional and efficient in ensuring his customers leave happy and satisfied. Thank you for a job well done! More

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BEST CUSTOMER SERVICE Darryl is the best. I have been his customer for years and continue to receive the best customer service. I wouldn't dream of going to a different d Darryl is the best. I have been his customer for years and continue to receive the best customer service. I wouldn't dream of going to a different dealership. More

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Good overall experience with minor hiccups Great customer service at service desk. I was Not entirely happy with loaner car process as I had to go through Enterprise and it appeared to be an un Great customer service at service desk. I was Not entirely happy with loaner car process as I had to go through Enterprise and it appeared to be an uneccesary hassle. Also, my car was not washed after service and I did not have time to wait while picking up the car. More

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Greg’s i3 Aug ‘18 service review Darryl was thorough and informative - kept me regularly up to date on the details of my car’s servicing, including the reinstallation of software - co Darryl was thorough and informative - kept me regularly up to date on the details of my car’s servicing, including the reinstallation of software - confirmed the functionality of features having issue - had car washed, then called to confirm car was ready for pick up - all in all, this was a successful serving... very happy with the results, more than satisfied with the process! More

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