Darryl Galka

It was good. They did good on previous oil change and the brakes recall. The new place looks good too. They did good on previous oil change and the brakes recall. The new place looks good too. More

by ELENCHEK Verified Customer Verified Customer

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I went into Serra Ford Rochester Hills to look at all my options of turning in my lease early. Jacob Berger spent a lot of time with me and went over all kinds of options. They offered me a good price to bu options of turning in my lease early. Jacob Berger spent a lot of time with me and went over all kinds of options. They offered me a good price to buy me out of my lease. I was able to purchase a used car with low miles at the cost range I wanted to be in with a low interest rate. They were all very friendly at the dealership and answered any questions I had. I had one concern with brake dust on my wheels after I had my car for only a week. I called Jacob and the Service Dept. Manager explaining my concerns about my brakes. They looked at my brakes, cleaned up the brake dust and confirmed there were no problems. I was very happy with my experience at this dealership and would highly recommend them to anybody. More

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This is my 2nd review in 2 weeks. A few days after I purchased my Used car at Serra Ford I detected a issue,called them,they said"bring it in and we will check it out. Took my car in, gave me a loaner, purchased my Used car at Serra Ford I detected a issue,called them,they said"bring it in and we will check it out. Took my car in, gave me a loaner, called & texed me with updates during the duration. 100% resolved the problem, double checked EVERYTHING on the car.No other issues.Whether you need purchase a new, used car, or repairs. I HIGHLY RECOMMEND SERRA FORD. 100% SATISFACTION!!! More

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Definitely recommend Serra Ford. They stand behind their word. Great dealership. Never an issue. I drive my car that I purchased from them 35 miles to this location to have my vehicle worked on because I've word. Great dealership. Never an issue. I drive my car that I purchased from them 35 miles to this location to have my vehicle worked on because I've had issues at other Ford dealerships More

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DO NOT TRUST THIS DEALERSHIP!! PLEASE READ TO AVOID A BIG HE ADACHE!!! This dealership (Huntington Ford in Rochester Hills, Michigan) crashed my new vehicle into the building on it's first oil change. Darryl ADACHE!!! This dealership (Huntington Ford in Rochester Hills, Michigan) crashed my new vehicle into the building on it's first oil change. Darryl Galka and David Watt spoke to me in their office reassuring me I would be taken care of and the roof would be replace to as good or better than new condition. Getting the vehicle back after a week they returned a vehicle that now had a torn leather seat, hanging overhead console and a trim piece that fell off on my way home. They used metal screwdrivers to remove the trim (pictures attached). When I arrived home I grabbed a ladder and checked the roof and sure as can be they used bondo/filler to repair the job. I used a digital coating thickness gauge and it buried the meter which checks up to 2mm thickness. The vehicle was not cleaned before or after the repairs and was repaired in a way I was absolutely assured it would not. There is debris, pits, waves and even a human hair in the paint (as pictures show). I returned to the dealership a few days later to discuss this with David Watt and I was handed me off to David Duncan. I shared the pictures and concerns with David Duncan and he said it meets the industry standards and it is as good as new. I asked him if that was the case would he put a vehicle like this on his lot and sell it as new? He said "We do it all the time." Not satisfied with that answer I headed to the showroom to see if I can speak to Pat Scoggin (owner) so he can make things right. He was out at lunch so I waited 30+ minutes. When the owner came to see me he was very brief and said he had no time for me or even listen to my issue. I have 3 estimates from collision shops (one which is a Ford dealers). The estimates range from $8,500 - $10,000 to repair the roof correctly. I have the invoice from Huntington Ford that is $935 they spent on repairs. The first collision shop spotted a stress crack in the window (picture attached) which leads them to believe there is structure damage. I went to the dealership and showed this to David Duncan. He said it was a stress crack but I cannot prove it was due to this accident and for me to take it up with Ford Motor Company as they build the vehicle wrong and the reason it cracked. Please keep in mind the vehicle was crashed on January 11 and repaired on January 25th. I showed him the cracked windshield on February 7th. DO NOT TRUST THIS DEALERSHIP ON THEIR WORD AND BE SUSPECT OF ANY NEW CAR YOU MAY BUY OR HAVE BOUGHT FROM THEM!! THIS DEALERSHIP DOES NOT DO RIGHT BY THEIR CUSTOMERS EVEN WHEN THE CUSTOMER IS ZERO % AT FAULT!! More

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Great Team Been a loyal customer to Huntington Ford for many years and just wanted to express how fortunate you are to have a service team always there to help. Been a loyal customer to Huntington Ford for many years and just wanted to express how fortunate you are to have a service team always there to help. Matt Weyers and Greg Singh work so well together and always find a way to get the job done. Keep up the great work and never let them go. More

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Appreciation of Quality Service & Value On April of 2016, Mike Kopp sold me a 2013 Ford Focus. I very much loved that car. Had the car a little over 1 & 1/2 yrs. Sadly, on 12/15/2017, I On April of 2016, Mike Kopp sold me a 2013 Ford Focus. I very much loved that car. Had the car a little over 1 & 1/2 yrs. Sadly, on 12/15/2017, I slid on a patch of black ice after doing some shopping that night after work. The car a total loss. I went to Mike Kopp, unsure of how my future would hold, considering I depend on a vehicle to commute to/from work, run necessary errands, etc. Mike very sincerely understood my dilemma, went way out of his way, working with Kristine, the finance department, to find me another quality vehicle, a 2016 Ford Focus. Words alone cannot say how much I appreciate the service Mike Kopp & Kristine Provided me. Thank you so much , Mike & Kristine More

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Great Service I have to give a shout out to the Service Manager, Darryl Galka he did a great job updating me throughout the repair process and my car was sparking c I have to give a shout out to the Service Manager, Darryl Galka he did a great job updating me throughout the repair process and my car was sparking clean when it was returned:) R Morrison More

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The Complete Dealer Experience Excellent sales force and management at Huntington Ford. They back up what the sell by having a great service department. Always a friendly environmen Excellent sales force and management at Huntington Ford. They back up what the sell by having a great service department. Always a friendly environment. Huntington Ford has that down home country store feel. Not like those other big multiple franchise dealers. You are family there. More

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Always great service Took my 2013 Explorer in to replace a light. Greg got the part ordered and took care of the paperwork quickly and pleasantly as always. They have be Took my 2013 Explorer in to replace a light. Greg got the part ordered and took care of the paperwork quickly and pleasantly as always. They have been servicing my cars for over 10 years and I have never had a bad experience at Huntington Ford. More

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