Darryl Frazier

Five Star Subaru of Grapevine responded

Dear Rachel, Thank you for sharing your feedback. We're sorry to hear about the issues you're experiencing with the vehicle. We understand your frustration, and we sincerely apologize for any inconvenience this has caused. To clarify, the vehicle you purchased from us was a 2017 model with over 99,000 miles on it that was sold to you 'as-is’, meaning it was sold in its current condition without any warranties or further obligations on our part to make any repairs. Even so, we did try to resolve some of the issues you brought to our attention after your purchase, including a problem with a tail light, where we said that since you live about 150 miles away to go ahead and have it repaired locally so you could avoid driving all the way back here and we paid for the repair, plus we had your vehicle checked out for the sounds you mentioned regarding your vehicle’s suspension on two different occasions, again at no cost to you. We understand this may not have been the experience you were hoping for, and we do want to address your concerns. We're happy to work with you directly or help you find a qualified mechanic close to you to help you resolve any other issues you may be having. If you'd like to discuss this further, please feel free to contact us privately, and we'll be glad to assist you. We value your feedback and hope to have the opportunity to serve you better in the future. Sincerely, David Cheney, GSM, Five Star Subaru – 817-438-1700, dcheney@sampack.com

Five Star Subaru of Grapevine responded

ADAWNSMITH, We're delighted to hear that we made your car-buying experience easy and pleasant. We strive to ensure our customers feel informed and comfortable throughout the process. Thank you for choosing Five Star Subaru. Let us know how we can help you enjoy your new car. Stay in touch at 817-438-1700. Congratulations! Best regards, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

Thank you, CARIEBALLARD, for shopping at Five Star Subaru! Darryl is an asset to our dealership and customers. Should you have questions about your purchase, don't hesitate to call 817-438-1700. We will do all we can from a distance to help you enjoy your car. Best regards, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

PONCE013, That's fantastic! We're so glad to hear you found the car you were looking for at Five Star Subaru. We appreciate your business and hope you enjoy your new car! Thank you for recognizing so many team members. Reach any one of us at 817-438-1700. We are excited for you! Best regards, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

NEVSIN, We are so excited you are driving a new car from Five Star Subaru! Contact your sales team at 817-438-1700 to revisit the features on your Subaru. Our goal is to make this your best driving experience. Congratulations! Take care, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

JMERINO, Thank you for endorsing your Five Star Subaru sales team! Darryl, Steve, or I can be reached at 817-438-1700. Let us know if you would like to revisit any of the features on your Subaru. Best regards, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

STARRVUE, Thank you so much for your kind words and for choosing Five Star Subaru! We're thrilled to hear that you had a positive experience with Cameron, Greg, and Darryl. Your satisfaction is our top priority, and we look forward to helping you enjoy your new car. Stay in touch at 817-438-1700. Congratulations! Best regards, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

Johnny, We are so excited that you are driving a new Subaru! Corbin, Darryl, and I can be reached at 817-438-1700. If you would like to revisit features on your car, let us know! Congratulations! Best regards, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

Jarred2904, We're so happy to hear that you had a great experience with your Five Star Subaru service team! Your positive feedback means a lot to us. Thank you for your business, and please stay in touch at 817-438-1700. Congratulations on your new car. Best regards, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

Congratulations, ITZCATHI, on your new car from Five Star Subaru. We do our best to make every transaction at our dealership smooth. When you need our vehicle advice, please call 817-438-1700. It will be great to hear from you. Take care, David Cheney, General Sales Manager