Darren Van Orden

Very convenient for me to drop off my vehicle and come back later here around close, so that's what I always do. Prices are always in line with what I expect; that is to say on the higher side of average back later here around close, so that's what I always do. Prices are always in line with what I expect; that is to say on the higher side of average but not too bad or anything like that. They always call if something is discovered and needs repairs, and so far they've been great for maintenance and basic repairs on my vehicles. More

by sch5387 Verified Customer Verified Customer

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The service department as always is very professional. Darren, in particular, is caring and understanding Darren, in particular, is caring and understanding More

by red380 Verified Customer Verified Customer

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DV helped me choose my replacement tires. He helped with the price match and rebate process. Vehicle delivered when promised. He helped with the price match and rebate process. Vehicle delivered when promised. More

by MJLavelle Verified Customer Verified Customer

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Dealer had my car for a week and could not resolve the issue, pulled the car and took it to Orleans Ford, issue was resolved in 1 day. issue, pulled the car and took it to Orleans Ford, issue was resolved in 1 day. More

by GUINNIS Verified Customer Verified Customer

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Service is always professional and friendly always seems to be on time definitely would recommend. to be on time definitely would recommend. More

by Gobills Verified Customer Verified Customer

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Great service. Darren was very helpful in getting my vehicle fixed. Thank you very nuch Darren was very helpful in getting my vehicle fixed. Thank you very nuch More

by amerk95 Verified Customer Verified Customer

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Excellent customer service with scheduling, pick up and delivery. I appreciate how easy they make everything happen delivery. I appreciate how easy they make everything happen More

by Mgreen0422 Verified Customer Verified Customer

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Recently had my vehicle serviced at Cortese (September 2025) & as always the service was efficient & accurate. I can always count on respect & courtesy from everyone in the service department. It was time 2025) & as always the service was efficient & accurate. I can always count on respect & courtesy from everyone in the service department. It was time for “additional services” that I hadn’t planned on and all was explained clearly and respectfully. Thanks Darren!! More

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I had an oil change & tire rotation done on August 25 2025 where thanks to Darren Van orden to make sure my needs were met while I was at the dealer. I could never thank Darren for all the help as a serv 2025 where thanks to Darren Van orden to make sure my needs were met while I was at the dealer. I could never thank Darren for all the help as a service advisor he has given me help over the many years I have bringing my Ford cars for service. It is because of people like Darren I will continue to come back to Cortese Ford for buying Ford cars & having service done on them. More

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It seems the “recall” appointment in which I scheduled weeks in advance was all a waste of time. After speaking with a few Service Dept Rep’s I was finally given the procedure of how my vehicle was going weeks in advance was all a waste of time. After speaking with a few Service Dept Rep’s I was finally given the procedure of how my vehicle was going to be tested for the possible flaw. After coming in to pick up my vehicle (6 hrs later) and asking more questions, Cortese informed me that my vehicle didn’t need any testing done and the entire appointment and a 1/2 day of my time was a waste. I’m still confused that if my vehicle met the recall criteria, how did it all of the sudden not meet it? Wouldn’t my VIN # have all of this info? The Service Dept crew are nice people but no one seemed well versed on this recall. They had to bring a technician out to explain things to me. You would think they would minimally be able to explain the process in detail to a customer? I’m not sure who to be disappointed in; Cortese or Ford? I have yet another active recall now on the truck, once Ford works out the details hopefully I will not come in and get the runaround again. As much as I would like to get new truck, it would be hard to spend the $$ with all of the looming quality issues. I would gripe to Ford (not about the dealer, but about their product) but they make it near impossible to submit a complaint in writing and I highly doubt they would engage Sorry, not what you want to hear, but…… Oh, I was also sent a text early on, when I texted back to see if my vehicle would be ready at 2PM I never received a response I’m not sure Darren in the correct name of the Rep? Sept 19th Update Shortly after posting try original review I was contacted by the Service Manager Keith Osier. Keith discussed at length my recent visit and apologized for the communication issues on their end. Keith also explained that the recall that I was in for was new, and not everyone on their end was up to speed on it. Fair enough! Keith was honest, sincere and apologetic which went a long way with me. I have a follow up appointment next month, hopefully that will be a 5 star visit More

by JIMINGLE89 Verified Customer Verified Customer

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