Darren S

Tony in the service department is great! Keep me informed of the status on my GLS63, and even let me use a 2024 EQE AMG for the weekend while I waited for my car. Thanks Tony and Mercedes of Keep me informed of the status on my GLS63, and even let me use a 2024 EQE AMG for the weekend while I waited for my car. Thanks Tony and Mercedes of Salem! More

by TRISTAN FEKETE Verified Customer Verified Customer

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Would I recommend then? Depends on what for. For me it's a long drive to Salem just to get my car oil changed which due to the drive and wait takes about 1/2 a day. I do Depends on what for. For me it's a long drive to Salem just to get my car oil changed which due to the drive and wait takes about 1/2 a day. I do like getting the car washed after the service, the clean waiting room, and the amenities while waiting. However, ever since I bought the E450 Cabriolet in 2019 I've had problems with my camera. I kept complaining about it being intermittent, not working at times, at critical times. At the dealer, I kept getting the excuse that they would have to keep to car to diagnose it. After the car was out of warranty I searched the web and found other people having the same problem. I can't believe Mercedes didn't have this problem and fix on a service bulletin which the dealer refused to look up. Three months ago I bought a new camera housing from Mercedes parts dept and installed it myself. It has worked perfectly since. My complaint is I believe the Service dept should have recognized the problem and known the solution. If they kept the car I would have to wake a week before the part came in. What other important problems do they not know? More

by howard14 Verified Customer Verified Customer

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I love taking my car to Mercedes-Benz of Salem for service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they ma service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they make me feel like a valued customer and go above and beyond to ensure everything is perfect. The team is professional, attentive, and they truly make me feel special every time. I can always trust that my car is in excellent hands. Highly recommend them for both exceptional service and a top-notch customer experience! More

by CHONA_BROWN Verified Customer Verified Customer

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All of a sudden my car wouldn't start I was all by myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes of Salem. That was the only call I had to make that day. After that it was like magic; someone from the dealer came quickly to attempt to jump start my car and after a tow truck. Since it didn't start Mercedes sent their roadside assistance, who then sent a tow truck to take my car to Mercedes of Salem. Since I was car-less they also offered a $100 voucher for a "FREE" Lyft ride anywhere I needed to go. In three days she was fixed with a new starter, even though the part was not in stock There was a few facts that stand out for me: I paid nothing for the extra roadside assistance service and honestly that's a huge savings. Secondly, I didn't feel alone, stuck and without help. Thank You Donofrio Family.....and Mercedes Service Dept! More

by Donna G Verified Customer Verified Customer

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Consistant great service start to finish at every visit from the entire friendly and informative crew. from the entire friendly and informative crew. More

by bendcats Verified Customer Verified Customer

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This dealership is always excellent in our estimation in all the departments we have dealt with. Sales service and parts all the departments we have dealt with. Sales service and parts More

by trisha Verified Customer Verified Customer

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Great service and genuine interest the client. I have not had better service anywhere on the East or west coast. I have not had better service anywhere on the East or west coast. More

by GGEHLING2 Verified Customer Verified Customer

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Service stuff very knowledgeable about their game Thank you so much for your work will be back you so much for your work will be back More

by Daniil s Verified Customer Verified Customer

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Havin the SLR serviced requires the special training and equipment that only a well qualified dealer can provide. I appreciate that Salem has maintained this capability to support this very special and uniq equipment that only a well qualified dealer can provide. I appreciate that Salem has maintained this capability to support this very special and unique vehicle. Having such depth in your shop gives me a significant confidence that allows me to drive this vehicle. Thank you! More

by LARSG1F Verified Customer Verified Customer

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The customer service is top notch! From the sales staff, to Daren in parts, Don the service advisor, and Can’t forget the Aussie, Mike the manager. I have purchased about a dozen vehic From the sales staff, to Daren in parts, Don the service advisor, and Can’t forget the Aussie, Mike the manager. I have purchased about a dozen vehicles from Mercedes of Salem, Acura of Salem or Skyline Ford. There are many reasons we keep coming back, but their customer service and more than fair deals are why we always come back. Thank you all for taking such good care of me and my family. More

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