Darren Caster

Good service. Time frame was adequate and the people were friendly. Spacious seating and a job well done. Time frame was adequate and the people were friendly. Spacious seating and a job well done. More

by chris.nunez9 Verified Customer Verified Customer

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I feel like making an appointment for simple oil should not take 2.5 hrs to complete. not take 2.5 hrs to complete. More

by jkhazzard Verified Customer Verified Customer

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Made an appointment to take care of recall item. Took the time off from work and drive an hour to get there only to find the part needed was out of stock. Told I would be contacted when it came in a Took the time off from work and drive an hour to get there only to find the part needed was out of stock. Told I would be contacted when it came in and now two weeks later have heard nothing. More

by Scott.stevens Verified Customer Verified Customer

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With an appointment and taking 2. 5 hours to get a simple oil change is unacceptable. 5 hours to get a simple oil change is unacceptable. More

by jkhazzard Verified Customer Verified Customer

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I have a lease vehicle. I came in believing that the battery replacement was covered under the lease as it had been represented at the origination of the lease. To my surpri I came in believing that the battery replacement was covered under the lease as it had been represented at the origination of the lease. To my surprise I had to pay for diagnosis, labor and the battery. Had I known, I could have saved at least half the cost at my local parts store. And not spent 3 hours getting a battery. More

by phyliss917 Verified Customer Verified Customer

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He's very Patient and up front It was a pleasure meeting Darren he was patient and up front with my questions Darren he was patient and up front with my questions More

by terrkaj Verified Customer Verified Customer

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Went in for an oil change. Waited for my vehicle and was out in no time. Excellent service! Waited for my vehicle and was out in no time. Excellent service! More

by ARM Verified Customer Verified Customer

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I called and set up an oil change on my 2017 Pacifica. I am disabled and drive from my wheelchair. Never being to this dealership prior, I called to verify they could change my oil. I explained to the gir I am disabled and drive from my wheelchair. Never being to this dealership prior, I called to verify they could change my oil. I explained to the girl who answered the phone my issues. After putting me on hold she told me no worries, they can do this So I go in @ 10am, I wait until 1030 no one helping me. I went in the door and a gentleman asked if he could help me. I explained why I was there. He told me to check with the guy outside at a kiosk, which there was no one. Finally @ 11, a gentleman showed up, had me follow him and he filled out all my paperwork and told me they would get on the oil change. After sitting for over an hour, van still in the same spot I went looking for someone to give me a progress report. I was told they only have one bag for my van. Again, I called days ahead of time, I was proactive and still the dealership seemed to not care. I told the gentleman I felt disrespected and would leave reviews on social media. He told me he did not care if I was the president, my van would be taken care when they could. After he left another gentleman came in. We spoke and he went and looked into the issues. The did end up giving me the oil change for free. Yet after almost 3 hours for an express oil change, I'm still disappointed with the dealerships lack of care. More

by paulmaccartny Verified Customer Verified Customer

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Thank you for the opportunity to rate the service department. When we arrived Darren was very short and rude with us. We waited for vehicle for a routine pre-paid service interval. The service techni department. When we arrived Darren was very short and rude with us. We waited for vehicle for a routine pre-paid service interval. The service technicians were non English speaking and the management was poor. We have to leave in a loaner vehicle because the the technicians stripped the wheel lug nuts and studs out. We were called in to pick up our car and upon arrival noticed that the lug nuts that were stripped out were different from the one’s that were not stripped. Had to get management involved and overheard an associate in the service department talking about how we should be happy we were not charged. It became a 2 day service with a loaner. Darren was short fused. I had bought 3 cars there and did not expect them to be so unprofessional. We are seriously considering canceling our pre-paid maintenance and taking it to another dealership for my service intervals. I told Darren that I couldn’t wait to receive the dealer rating survey and his response was my survey was not important to them. I gave them a rating on google, then I became important. Well thank you for the opportunity to rate this dealership. If you have any questions feel free to call me at 239-465-6739 for any other questions or feedback. Thank you again More

by DREEMXXX Verified Customer Verified Customer

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We took time off of work, to have a recall repair, we were told was at your dealership! After waiting over an hour 1/2, we were told the part was NOT available! I would sell my Jeep, just to avoid having were told was at your dealership! After waiting over an hour 1/2, we were told the part was NOT available! I would sell my Jeep, just to avoid having to deal with this again! I did this with my old Jeep, and here we go again! Unacceptable! More

by pmpeggysue Verified Customer Verified Customer

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