Darrell Kennedy

I am so appreciative of the best service ever! !! I can’t tell you enough how Patient Steve was for me. I definitely recommend him! Tyler was so kind and I definitely felt at peace there. I defi !! I can’t tell you enough how Patient Steve was for me. I definitely recommend him! Tyler was so kind and I definitely felt at peace there. I definitely recommend this dealership and I feel peaceful about getting my car serviced here. Definitely 5++++ stars!! More

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The place is nice, now the customer service this time with the finance guy was awful, and all just because I decided not to get their $3600 car repair insurance. If Lexus wants this insurance protection with the finance guy was awful, and all just because I decided not to get their $3600 car repair insurance. If Lexus wants this insurance protection to be mandatory, why do they give the option to the customer? That means I can decide if I want it or not. But the guy got angry and started to treat me like if I was the most stupid person in the world because I wasn't getting it. Like if he would be the one that would have to pay for the repairs if any, for me not having the insurance. And I told him why I wasn't getting it, within one or two months of starting my lease on the Lexus 350 RX I noticed that the passenger door wasn't closing as smooth as the other doors, you have to push it harder to close it, and I took it to the dealership so they could check it AND fix it because it had warranty right? guess what? they said, nothing we can do, we don't find that to be a problem, you will have to use it like that" Oh yeah what about the stupid warranty, I bought a Lexus car because of their excellent QUALITY and now you tell me that? Then when it was time to sign the docs I asked him to explain me about one of the pages I had to sing, because he was talking too fast, and my first language is not English, he was like hey "is only your information don't you see?" And I could see his unpleasant gestures because he had to go back and explain something "that was supposed to be clear". Another thing, he mention to me that a new car warranty is till 50 000 miles, I got that car New, and I'm buying it, now he make me sign a doc that says "like is, not warranty" but my car only has 43500 miles on it, that means that Lexus is not even respecting the original warranty they offer!! In the end I just wanted to leave that place. So over all that guy Darrel K needs some better customer service, your business is about customer service. On the other hand, the sales person Joe Breaux was really courteous to me and he answered every question I had. More

by gutember Verified Customer Verified Customer

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This transaction was simple and smooth. The car was available on the exact terms promised. The car was available on the exact terms promised. More

by rkellett0 Verified Customer Verified Customer

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The best experience I ever had at a dealership, no haggling, straight to the point. Additionally, the dealership is very inviting, make you want to buy cars. It is classy and luxurious! haggling, straight to the point. Additionally, the dealership is very inviting, make you want to buy cars. It is classy and luxurious! More

by KISH80 Verified Customer Verified Customer

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This was my second purchase from NS Lexus. Joshua was very professional and easy to work with. Joshua was very professional and easy to work with. More

by LYNNEMK Verified Customer Verified Customer

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Professional and knowledgeable about the vehicle in which I was interested. Gave me a fair price on my trade in. I was interested. Gave me a fair price on my trade in. More

by A Buyer Verified Customer Verified Customer

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Jared was so awesome & communicative. He really made the buying process hassle-free and enjoyable for me. He really made the buying process hassle-free and enjoyable for me. More

by ageorge Verified Customer Verified Customer

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Lisa was very knowledgeable on the new vehicle i purchased GS555, made the purchase easy ... her customer service is Top notch ! purchased GS555, made the purchase easy ... her customer service is Top notch ! More

by tryit691 Verified Customer Verified Customer

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In 2015, I bought a used 2013 Lexus ES 350 from a dealership in North Texas, where salesperson Ashley Nguyen assisted me. Over the years, she has become an invaluable part of our car-buying experienc dealership in North Texas, where salesperson Ashley Nguyen assisted me. Over the years, she has become an invaluable part of our car-buying experiences—since my initial purchase, our extended network of family and friends has collectively purchased over 15 vehicles from her dealership. Ashley’s professionalism truly stands out: she’s respectful, resourceful, deeply knowledgeable, and consistently prioritizes her clients’ needs. Her dedication is so trusted that this time I flew from Dallas to Houston just to secure a reliable car for my spouse through her. Remarkably, Ashley and Darrel (Finance department )finalized the entire process in less than an hour. I wholeheartedly recommend this dealership—the staff are fantastic, offering friendly, stress-free service with a personal touch. Ashley exemplifies the exceptional care you can expect here. Thank you Ashley and Darrel for you support and work. More

by s_n_haider Verified Customer Verified Customer

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The purchase of our new Lexus RX 350 was so smooth and easy. This is our second purchase of a vehicle from NS Lexus. easy. This is our second purchase of a vehicle from NS Lexus. More

by LYNNEMK Verified Customer Verified Customer

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